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After Uninstalling ESO it left a bug in my Windows 10

Etny2k
Etny2k
✭✭
After uninstalling ESO it left something in my apps that I cannot remove. I cannot get ahold of support cause they made it all automated. Here is the pic and ESO is not on my system and I get an error when hitting uninstall.i.imgur.com/5WppGVr.png
  • ZOS_PeterT
    ZOS_PeterT
    ✭✭✭
    To uninstall The Elder Scrolls Online: Tamriel Unlimited, users need to:
    1.Click on Start, then Control Panel.
    2.Under Programs, click Uninstall a Program.◦In case users display Small or Large icons for the Control Panel, they need to find the entry for Program and Features instead and click on it.

    3.Once the Programs and Features window appears, scroll down to find the entry for The Elder Scrolls Online: Tamriel Unlimited, then double click on it.
    4.Follow the prompts to uninstall the client.

    Once the game is uninstalled, the following steps are needed to clean up any remaining files that may have been left lying around.
    1.Use Windows Explorer, navigate to C:\Program Files (x86)\ZenimaxOnline\. This is where the game is stored by default.◦If the game is installed in a custom location, use Windows Explorer to navigate there.

    2.Delete all the folders that are listed here by clicking on the folder once, the pressing the [Delete] key on the keyboard. Click Yes when the confirmation window appears.
    3.Once all the folders are deleted, all the open windows can be closed.
    4.The folder C:\Users\user.name\Documents\Elder Scrolls Online should also be deleted.

    Optional:
    1.Users can also take this opportunity to run Disk Cleanup to make sure everything is cleaned up.
    2.Go to Start-->All Programs, -->Accessories-->System Tools-->Disk Cleanup.
    3.A small window will appear stating that it is scanning various items. This may take a few minutes depending on how much there is to scan.
    4.Once it is finished scanning and the Disk Cleanup window appears, go down the list of items and ensure everything is checked.
    5.Once everything is checked, click OK to run the cleanup. This will most likely take several minutes.

    Now that the game is uninstalled, users can get the game reinstalled.

    To do so they need to go to their account page at https://account.elderscrollsonline.com/login and sign in, then click the Download Game button.
    Once downloaded, the installer can be used as before. Please note that players must make sure to install both DirectX and the C++ Run Time at the end of the installation.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios

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  • Etny2k
    Etny2k
    ✭✭
    Thank you very much that helped clean it up.
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