suspended account

kamikaze1

i cannot login saying suspended from site, just as my eso plus expired.
i cannot leave a ticket becasue i bought game from g2aand there is no option and dont remember what was my secret question.
what am i gonna do i have 500 cp character took long time to develop.

Plexiate

What do you mean?
Are you suspended from playing ESO or from G2A?

kamikaze1

ESO.
tried to recover account but there are question like payment info and such that i cannot provide because of purchasing through g2a.

i dont even know if my ban is becasue of this. Only mail i got is plus membership cancellation success mail.

Plexiate

Go to your email and get the key you used to redeem for the game. Or go to your G2A purchase history and get the key there.
Also get confirmation emails for the ESO account if you still have them in email.

That should help you out enough to get back into the account.

I bought the game from G2A as well since it was a nice cheap game. Little did I know this would consume my life though...
anyways, no problems on my end yet.
Hopefully you had the G2A shield active when you purchased the account because it sounds like someone charged back the key you bought from G2A. But explaining the situation to the support they may let you redeem another key to activate another copy of the game. Just buy it from a trusted sell this time if that is the case.

Worst case is that you have to start over. But I think you'd enjoy it to be honest. It's a fun game and you could try stuff you haven't already

Either way, best of luck to you.

kamikaze1

the thing is how can i access support if cannot provide purchase info.

kamikaze1

170301-000359

kamikaze1

its been a whole day no response,i send it my eso plus payment info.