General Feedback to ZOS about any and all changes or updates

NewBlacksmurf

@ZOS_GinaBruno , @ZOS_JessicaFolsom and @ZOS_RichLambert

Would your teams be open to changing how you go about using feedback which results in changes, nerfs or updates. You even invited players up recently but no one else was involved in feedback.

Current state:
You've shared that you all use PTS, streamers and forum threads to influence some changes, updates.

Current results
This tends to lead to aggressive threads or lengthy and frequent create of topics and include displeasure and frustration or splitting of the community for PvE and PvP as well as combat, gear, skills and features.


Suggestion for the future:
Using a Six Sigma method or consultative method.

Asking what and why multiple times and asking for specific examples prior to moving to any idea or considerations of changes, updates or additions


How
I believe the forums could allow some ideas however, the interactions need to be led by your PR team if using the forums.

1. One example is actually creating a sticky and polling. You often create feedback threads but the feedback is all over the place

Look at your ESO Plus thread and your PTS stickies.

The active forum community doesn't speak for any majority but these folks are here to frequently engage with one another as well as you all.

2. Another example is using email questionnaires as you did in closed PC beta.

Being very specific and drilling down to a focused approach, it would better allow your teams to gain context before spending time on things you're guessing at.

It's just a suggestion but each week, you all should have a handful of threads and once a month, an email to check pre, current and post updates how customer feel about very specific changes.

Let's go off patch notes and very popular threads that forum MODs close to direct people to one main thread.

This should drive this type of feedback and interaction to better influence more aligned updates, features and changes.

Turelus

Basically ZOS we want this: https://forums.eveonline.com/default.aspx?g=topics&f=7291

Edit to explain some more.

Basically this is one forums section for developer threads only and one pinned thread for feedback on all upcoming changes, with old threads unpinned but not locked for continued discussion.

Then other threads are locked and players directed to that thread in question. Useless/spam/rage posts can and will be deleted keeping room for constructive debates and post.

And lastly how about having Rich/Brian/Wrobel write something like this: https://forums.elderscrollsonline.com/en/discussion/98564/how-to-make-a-developer-listen-to-you so the community knows what ZOS developers expect from feedback.

NewBlacksmurf

Turelus wrote: »

Basically ZOS we want this: https://forums.eveonline.com/default.aspx?g=topics&f=7291

@Turelus

I don't think that's exactly what I'm saying but to be specific.

It would be a thread asking open ended questions for official feedback on X via polls.

Example: What changes to frost staff would you prefer?

Poll options are:
-I don't want changes because
-I want taunt as a skill because
-I'm open to taunt as a passive because

(The actual poll options should only contain what ZOS can and are willing to do)

The company should guide interactions rather than throwing mud against the wall.

Actually to the point where their bullet points should be reworded and rephrased as choices.

It may require 14 threads vs one but that's the level of feedback that needs to be considered.

These should literally come via email with the same questions to PTS accounts and platforms pre, current and post update