ESO Plus subscription hasn't expired but not active? [XBOX NA]

GawdSB

I logged in today and all of a sudden I don't have ESO Plus. Is there a fix to this or do I have to contact support and wait forever for them to reply?

GawdSB

Btw this is on Xbox NA

Elsonso

Probably: contact support and wait forever for them to reply

GawdSB

lordrichter wrote: »

Probably: contact support and wait forever for them to reply

NewBlacksmurf

First I'd suggest to go to a browser and log in at Xbox.com

Click your account
Then go to subscriptions

There is a recent change that clarifies and offers customers the ability to cancel, stop auto renewals and for some payments...stop immediately

In this, also confirm that your Xbox live gold is up to date


(Not saying it's probably not a ZOS issue, but hopefully it's something you can fix via Xbox.com)


If not, sorry I've been there and it's extremely frustrating to deal with ZOS support

GawdSB

NewBlacksmurf wrote: »

First I'd suggest to go to a browser and log in at Xbox.com

Click your account
Then go to subscriptions

There is a recent change that clarifies and offers customers the ability to cancel, stop auto renewals and for some payments...stop immediately

In this, also confirm that your Xbox live gold is up to date


(Not saying it's probably not a ZOS issue, but hopefully it's something you can fix via Xbox.com)


If not, sorry I've been there and it's extremely frustrating to deal with ZOS support

I stopped auto renewal, but I should still have it for now. Or at least it says so on the Xbox website. that I should have it. By the time ESO responds to my ticket though it'll probably be expired.