ESO - NA Voice Chat unavailable since IC release

Shobu

I have decided to post on the forums as I have exhausted all other options starting with my first customer service ticket on the issues on September 18, 2015. I've played on and off since the PC release and continued on as a mostly solo player when I switched over to Xbox so it has been something I've learned to cope with somewhat, but it hampers my ability to participate in large scale pvp greatly.

I have done everything support asked of me, and even went to MS support for them to check things on there end, which got me a reference code to share with ZOS support. I get a small glimmer of hope when ZOS says they are working on something involving chat, but nothing so far has changed my situation.

Only my voice chat on the NA server is affected, while when testing the EU server's chat I had no problems at all. I've had my support tickets sent to the escalation team multiple times, but still no solution as it seems to be on the Zenimax side of things.

I'm tagging some of the people at ZOS as a final attempt to get my long-standing issue resolved.

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_DaryaK @ZOS_AlanG

razzle1184kicks

Hi @Shobu I have the exact same issue and mine stopped working around the exact time which I feel your pain.

Only differences is mine works on the NA server but doesn't on the EU (my toon is on EU server)

I've opened a post on here but have yet to see a response from zos, and as you I have carried out all that support have asked to only be left knowing this has to be tied to zos side.

I have -
- kept my eso sub going
- Set the settings provided by Zos on my router
- factory reset xbox
- brought a new controller
- brought a new headset
- deleted my saved data
- checked and adjusted all xbox settings
- change Internet providers
- uninstalled the game (prior to factory reset)

I'd imagine some of my checks are a little excessive but for zos to say it's on my side I have taken all actions to prove the issue seems to be there side.

Shobu

@razzle1184kicks

I have also done the things you listed just to rule out everything that I could. I even ruled out the xbox itself by logging into my girlfriend's console and having my issue persist, and subsequently having her log on using my xbox where the chat worked for her perfectly.

It seems to be on Zenimax's side for sure. Perhaps they can compare the inner workings of our accounts and find something since our problems are on opposite servers, but that may just be wishful thinking.

razzle1184kicks

Yeah that would be intreseting if they could, just crazy to think that I will never experience the in game voice chat amongst my guilds on trails etc...

Ever update I hope for this to work but never see or hear of a possible fix.