Update 44 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
How to deal with Customer Support?
![[Deleted User]](https://us.v-cdn.net/5020507/uploads/bf47ba6b81f347a352defdda0e8d80d5.png)
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yeah, their support has got to be one of the worst I've seen in an MMO. I've been waiting 4 days to sort my issue out now. one of my tickets just disappeared lol.0 -
Ourorboros✭✭✭✭✭
✭✭Yes, customer support is a joke. You can get results, but only if you keep replying to their emails, which of course means days to weeks before you get an answer that resembles help. Pathetic.PC/NA/DCBreton Sorcerer Maester.White - BB meets GoT >Master Crafter< { 9 Traits completed 4/23/15 }
TANSTAAFL--->There ain't no such thing as a free lunch.....Robert Heinlein
Women and cats will do as they please, and men and dogs should relax and get used to the idea....Heinlein
All those moments will be lost in time, like tears...in...rain. Time to die. "Blade Runner"
ESO: the game you hate to love and love to hate....( >_<) May RNG be with you (*,_,*)0 -
BlackSparrow✭✭✭✭✭
✭Ourorboros wrote: »You can get results, but only if you keep replying to their emails, which of course means days to weeks before you get an answer that resembles help.
Yep, that.
Don't open a new ticket. You have to keep replying to the old one so the system can't close the ticket. Sooner or later, an actual person will look at your ticket to see why it hasn't been closed yet.
Once you get a person on the line, they'll usually sort you out pretty quickly, but it takes a while to get their attention.Edited by BlackSparrow on February 4, 2017 3:15PMLiving vicariously through my characters.
My Girls:"If you were trapped in your house for, say, a year, how would you pass the time?"
Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"
(Signature idea shamelessly stolen from Abeille.)0 -
But the customer shouldn't have to be chasing the jobs and if someone is not happy with the speed a ticket is going it should be easy for the customer to go elsewhere, forums or social media to elevate it but both seem just as unresponsive.0
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Jitterbug✭✭✭✭✭
✭✭I wrote them about an issue I had been having to inform them that the problem was on my end and was now resolved.
The answer I got was "try running the game consultant" ^^
I hope to the eight that I will never have any actual issues with the game...0