Crafting Bag Locked Today (11/21/2016)

dramsb14_ESO

Went to play the game this afternoon and now my crafting bag is locked. I checked my account status and it still says I'm an active ESO Plus member, but yet the crafting bag is locked as if I am not. Not sure what changed today to break this. Anyone else having this issue?

anitajoneb17_ESO

Platform/server ?

dramsb14_ESO

PC/NA

WhiteCoatSyndrome

Didn't they add a toggle a few patches ago so you could turn off the auto-stash-in-Craft-Bag setting? Have you been tweaking the settings recently and maybe it got switched on by accident? If not, do you have any new add-ons that could be affecting it?

bebynnag

craftbags started deactivating on xbox (with up to date subscriptions) a while back, there may be a solution on the forum somehere

dramsb14_ESO

WhiteCoatSyndrome wrote: »

Didn't they add a toggle a few patches ago so you could turn off the auto-stash-in-Craft-Bag setting? Have you been tweaking the settings recently and maybe it got switched on by accident? If not, do you have any new add-ons that could be affecting it?

Mouse over the in game icon for the craft bag, says it is locked.

dramsb14_ESO

Just verified in game that I do not have the ESO Plus membership perks/buff, even though my subscription page says I'm an active ESO Plus subscriber. Sounds like some sort of bug with linked steam accounts and ESO Plus. I started noticing this issue AFTER the free weekend expired, even though I had a sub before it even started. Maybe something broke steam linked accounts when they ended the free weekend event?

baratron

Well, that's disappointing, and it likely affects other people too. Have you submitted a support ticket with screenshots to show that your ESO Plus perks are missing?

baratron

Also see this thread: https://forums.elderscrollsonline.com/en/discussion/304548/eso-plus-membership-purchased-from-steam-not-showing-up-in-game#latest

dramsb14_ESO

baratron wrote: »

Well, that's disappointing, and it likely affects other people too. Have you submitted a support ticket with screenshots to show that your ESO Plus perks are missing?

Yes, so far I have not had a response to my ticket.

dramsb14_ESO

Here is my response to ticket 161121-002974:

"Hi There,

Thank you for contacting The Elder Scrolls Online Team. My name is Brad and I am an Escalations Agent here with the Support Team.

I am sorry to hear that you have had an issue with your purchase. We are currently looking into the potential cause here, and I would like to gather a bit of information from you if you have a moment.

Firstly, I would like to get a screenshot of your ESO Plus purchase invoice from Steam. Our visibility into Steam purchases is limited, and we would like to compare your purchase receipt to the logs on our end and try to find out where the inconsistency is.

Furthermore, just to confirm, are you logging in through Steam (linked login), or the ESO Launcher (manual login)?

Best Regards,

Brad - Escalations
The Elder Scrolls Online Team"

I sent the requested info...as this appears to be a known issue...

https://forums.elderscrollsonline.com/en/discussion/comment/3542896/#Comment_3542896

dramsb14_ESO

Got this response...will verify the fix when I get home from work...:

"Greetings,
Thank you for contacting The Elder Scrolls Online Team.
We understand you are experiencing an issue with your active ESO Plus membership which is preventing access to the crafting bag, DLCs, and other benefits. We have just releases a hotfix to patch this issue and we believe the problem has now been resolved. Please attempt logging into your account to check the status of your membership benefits.
If you continue to experience your problem, please reply to this email and we will continue to assist you.
Warm Regards,
The Elder Scrolls Online Team"

dramsb14_ESO

Hotfix took care of the issue, now just trying to get some compensation for my lost ESO Plus days.

AoDD33pfri3d

It's not resolved it's all locked on me bag 10% and dlc and Microsoft confirmed my plus is active and up to date