Sound Bug Xbox One (turtle beach headset)

slumy

Hello, ever since Dark Brotherhood came out, my turtle beach 420x wont work. The sound and player chats will eventually cut out and I can't hear any in game sound or chat with my guild.
The console is xbox one. It's very frustrating, I have an ESO subscription and pay monthly to be able to enjoy the game, and it's to the point where I am ready to cancel my membership and stop playing the game all together, since I can't enjoy any group activities without this happening. With no communication, I get booted from the group, or my group gets very frustrated. .
Is there a trouble shoot for Turtle Beaches?

mook-eb16_ESO

Try a new a set of batteries in your headset?

slumy

There are not batteries, it's a charge. Unfortunately, it's not just my headset, I bought a xbox one plug in headset and it's still not working.

DaddySkoal

I've had this same problem with multiple turtle beach headsets, wired and wireless. Has anyone found a solution? It only occurs in ESO - typically during load screens.

bebynnag

only solution i have found is to leave chat & rejoin it.
alternatively use party chat instead of guild chats

DaddySkoal

For me, it's not just the chat, it's all sound. I either have to unplug the wired headset from the controller or unplug the wireless USB from the Xbox.