NEED HELP: DirectX Critical Error

Magic_Doogies

This isn't for me specifically but I am asking for a friend. I spent hours with him trying to resolve an issue where whenever he launches the game he gets an Direct X critical error and it tells him to update to the latest version.

The problem is that my friend is currently running DirectX 12 so we aren't sure why it's giving him this message. Pictured below are his specs:




Thank you in advance for all the help.

I should also point out that my friend has also installed the whole game on his backup hard drive. So maybe that may play in to that.

Kaspar

Try downloading and installing the DirectX Runtime Library.

https://microsoft.com/en-ca/download/details.aspx?id=35

Magic_Doogies

Kaspar wrote: »

Try downloading and installing the DirectX Runtime Library.

https://microsoft.com/en-ca/download/details.aspx?id=35

Thank you for the link but it's still not working for my friend.
I'm going to recheck to see if Direct X 12 has any known issues when it come to compatibility with ESO for I don't know any other reason for his laptop to not be able to run this game.

I would hate for the solution to be 'get a new video card' because that would mean that he would have to get an entirely new laptop to play one game. (He has played recent games from this year that worked fine on his computer.)