Game Freezing

Neoicelord

So for the second time today, i was running around exploring and the game randomly freezes, then black screen (i can still move and hear the sound effects) and when i alt tab, it freezes.

Windows 10 74 bit
AMD Fury
AMD FX 8310 8 core cpu 3.4Ghz
8gb ddr3 ram

was playing on custom video settings, mostly medium except for texture details were on high

Neoicelord

i posted this here because no one was helping me in tech support.

ElMosquito

The same thing happens to me several times every day. Sometimes it freezes right away after log in and I have to restart the game.

Before the last update I was very pleased with the fixes to the game where it would very rarely crash (in comparison to several times every day a few months ago). But since the last update the game is back to randomly crashing and freezing.

I am using add-ons like Master Merchant and Harvest Map that can make the game lag a bit sometimes but the crashes usually don't come after a bit of lag but just out of thin air when you're not doing anything in particular. The screen just freezes and the sound effects seem to indicate that you are still online and running around but all you can do is to Ctrl+Alt+Delete to manually shut down the game if the crash report is not showing up.

elvenmad

Quite a few players experiencing this as well, a lot in Cyrodiil, from my own experience and I put it down to memory leak, I noticed after porting around while collecting mage books, after 3 or 4 ports my ESO memory use was up to 8 gigs which ended up in game freeze then crash.


Been a lot of reports about it mainly since Tam one patch mainly from players experiencing it after exploring or porting around, its obviously the same and they have also reported it too, issue but no response at all from ZoS.

I did submit a ticket a while ago and got a response, they said try running client repair, and also check your MSCONFIG settings and then restart router. LOL its not on my end, not when so many are also suffering the same issues, but thats suport for you, I dont think they know what they are doing most of the time.

Tandor

I'd certainly uninstall all updates as a starting point, see if that makes any difference. In a sense it doesn't matter what the cause is necessarily or whose end it's on, rather you need to find a workaround. That said, sudden crashes are often down to over-heating issues, so check your fans are clean and running normally - taking the side off the case isn't recommended for long but can be useful for testing purposes. Also, when I had a similar problem a while back it turned out to be my graphics card on the way out.

elvenmad

Tandor wrote: »

I'd certainly uninstall all updates as a starting point, see if that makes any difference. In a sense it doesn't matter what the cause is necessarily or whose end it's on, rather you need to find a workaround. That said, sudden crashes are often down to over-heating issues, so check your fans are clean and running normally - taking the side off the case isn't recommended for long but can be useful for testing purposes. Also, when I had a similar problem a while back it turned out to be my graphics card on the way out.

System overheating usually results in a 'blue screen', these problems with ESO are the game not the system, the game crashes not the system, System failures (any part of the installed hardware) at least would result in a error message and also a log in the event files, Eso crashes do not do any of these, the game just literally shuts down as if you had alt-F4, the issue is the game.

Tandor

elvenmad wrote: »

Tandor wrote: »

I'd certainly uninstall all updates as a starting point, see if that makes any difference. In a sense it doesn't matter what the cause is necessarily or whose end it's on, rather you need to find a workaround. That said, sudden crashes are often down to over-heating issues, so check your fans are clean and running normally - taking the side off the case isn't recommended for long but can be useful for testing purposes. Also, when I had a similar problem a while back it turned out to be my graphics card on the way out.

System overheating usually results in a 'blue screen', these problems with ESO are the game not the system, the game crashes not the system, System failures (any part of the installed hardware) at least would result in a error message and also a log in the event files, Eso crashes do not do any of these, the game just literally shuts down as if you had alt-F4, the issue is the game.

That's exactly what happened when my graphics card failed, for a while it just crashed the game as you describe and then finally it failed totally and blue screened the computer.

However, the point is that it is only happening to a relatively small number of players, so that even if there is something that needs fixing in the game it is a compatibility issue with those players' machines such that it may be possible to find a workaround at the players' end until such time as a permanent fix is implemented at the game end.

Aztlan

I am having the exact same problem.

elvenmad

Tandor wrote: »

elvenmad wrote: »

Tandor wrote: »

I'd certainly uninstall all updates as a starting point, see if that makes any difference. In a sense it doesn't matter what the cause is necessarily or whose end it's on, rather you need to find a workaround. That said, sudden crashes are often down to over-heating issues, so check your fans are clean and running normally - taking the side off the case isn't recommended for long but can be useful for testing purposes. Also, when I had a similar problem a while back it turned out to be my graphics card on the way out.

System overheating usually results in a 'blue screen', these problems with ESO are the game not the system, the game crashes not the system, System failures (any part of the installed hardware) at least would result in a error message and also a log in the event files, Eso crashes do not do any of these, the game just literally shuts down as if you had alt-F4, the issue is the game.

That's exactly what happened when my graphics card failed, for a while it just crashed the game as you describe and then finally it failed totally and blue screened the computer.

However, the point is that it is only happening to a relatively small number of players, so that even if there is something that needs fixing in the game it is a compatibility issue with those players' machines such that it may be possible to find a workaround at the players' end until such time as a permanent fix is implemented at the game end.

There are tons of the very same reports on the PVP forums of the very same issue, my conclusion is it is the very same issue and more prominent in Cyrodiil IMO to the constant porting you do from keep to keep, it is a game issue were the memory cache is not clearing as it should do which in the end causes the game to crash.

The problem in Cyrodiil is slightly worse once the game crashes while there, you can not log back in on that character, you get a never ending load screen, but you can login on any other character on your account which clears memory to the new character, then log back and you can then get into Cyrodiil.

RinaldoGandolphi

I say keep it simple

To start delete the UserSettings.txt file from the elder scrolls online folder under my documents and let the game re create it

Sometimes after updates it gets fudged I don't know how many people I have helped over the last two years do just this and it fixes it

Also if your Shadercache.cooked file is larger then 10mb that's also an issue that file should never be larger then 9mb if it is delete the file and let the game re create it. You will have a long load screen while it does so be patient

ElMosquito

RinaldoGandolphi wrote: »

I say keep it simple

To start delete the UserSettings.txt file from the elder scrolls online folder under my documents and let the game re create it

Sometimes after updates it gets fudged I don't know how many people I have helped over the last two years do just this and it fixes it

Also if your Shadercache.cooked file is larger then 10mb that's also an issue that file should never be larger then 9mb if it is delete the file and let the game re create it. You will have a long load screen while it does so be patient

Tried this and it seemed to work for a couple of hours but now the game is back to crashing in the same way again so it seems the problem lies somewhere else.

Smasherx74

OP it's your CPU. Where are you freezing at? This is obviously gong to happen a lot in PVP or trials, and possibly with your CPU it might happen in regular zones.

I use a 8320 at 4.2ghz, and I freeze consistently in PVP.

Rohamad_Ali

Had several people ingame say this as well as myself today .

Nyghthowler

It could also be a memory issue. I had a game randomly freezing and crashing on me and it turned out to be a bad memory kernel in one of my sticks. When it was written to it failed. Try running a mem test program.

ktjo31

I have this issue.. only twice so far.. I'm running on GeForce GTX 1060 and got it just a month ago. Never happens with anything else.. ESO freezes. I can't do anything (it's full screen) if I put the computer to sleep then turn it back on I can do everything windows.. but see any windows like task manager bc the black screen caused by ESO. Only way to fix it was to shut down and restart... Could it be my graphics card? Everything seems to work fine but eso.