Client Fatal Error

KnCG

Hey there,

I've been playing this game for a few days now, but today I ran into a Fatal Error just before starting the game. I run the launcher from my Steam library using the "Add A Non-Steam Game" button. However, right after I hit the "PLAY" button, this is what the game tells me:

====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.2.6.5.1367921
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2016-10-19T23:17:44.683Z
client.timestamp = 2016-10-19T23:17:45.459Z -frme 0-
cpu.arch = 9
cpu.count = 4
cpu.level = 21
cpu.type = 8664
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.1369204
exe.buildnum = 1367921
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 21.19.151.3
gfx.deviceid = 26937.-1820322174.241
gfx.driver = AMD Radeon (TM) R9 380 Series
gfx.vendorid = 4098
mem.system_physical = 3991
os.osbits = 64
os.platform = windows
os.version = 10.0.14393.
ptime = 895
reportfield.ver = 3
version.major = 2
version.patch = 6
version.subpatch = 5


Please, I'm not very good when it comes to troubleshooting stuff. What has happend to my game, and how can I fix it?

KnCG

If I redownload the game, is my character going to disappear?

Nestor

Your characters will be just fine.

But, bypass Steam first to isolate the issue. Try to launch the game direct, find the ESO64.exe in

C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/

And see if the game launches. If so, then you don't need to repair it. If not, try the repair function first, then see if it launches directly.

BTW, there is no need to launch from Steam, it does not really do anything for the game. It might let your Steam friends know what you are playing, but that is about it.

KnCG

Thank you for the swift reply.

I'm going to factory restore my Windows copy, because my PC has been acting strange anyways.

Will get back to you tomorrow evening with an update.

KnCG

Update!

My game is now working again, I reinstalled the game and everything is OK. No other changes were made to my PC.