Maintenance for the week of June 16:
• PC/Mac: NA and EU megaservers for patch maintenance – June 16, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – June 18, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
If you were sincere in your ticket, possibly. No guarantees, but customer support actually seems to be pretty good about stuff like this. A while back I accidentally moved one of my low level characters from the Below Level 50 campaign to a max level CP campaign, paid the 150K AP or whatever it is to switch back, then submitted a ticket explaining what had happened. They then, as a one time courtesy, actually refunded me the full amount of AP that I had paid.