Maintenance for the week of December 22:
• NA megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – December 22, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
If you were sincere in your ticket, possibly. No guarantees, but customer support actually seems to be pretty good about stuff like this. A while back I accidentally moved one of my low level characters from the Below Level 50 campaign to a max level CP campaign, paid the 150K AP or whatever it is to switch back, then submitted a ticket explaining what had happened. They then, as a one time courtesy, actually refunded me the full amount of AP that I had paid.