Bad Experience with Support Ticket - issue with CE Treasure Maps

ronrobaina

So 2 weeks before OT came online I thought it woul be a good idea to buy the Explorers Pack to have more maps in order to have more chances on picking up good pieces of sets. When OT came online I noticed that while the normal Treasure Maps that a bought e.i. Guild Auctions were displaying in its chest content a set piece the CE maps weren't, therefor since I paid RL cash for this I decided to create a ticket, this is what happened: NOTE : My intention is getting help on this not to display the GM name just the poor way handled this ticket is handled so for that matter I've XXXXX the name of the support guy.

Hey there,

Thank you for contacting The Elder Scrolls Online support team.

We have exhausted all of our standard trouble shooting methods. This has been escalated to a specialized team for further investigation. A member of this team will contact you as soon as possible.

Thank you for your patience.

Warm Regards,
XXXXXXX, Battle Mage and Servant of Tamriel
The Elder Scrolls Online Team

"The best techniques are passed on by the survivors." - Gaiden Shinji, 1E947
Customer XXXXXX via CSS Web 10/06/2016 02:40 PM


If you cannot provide me the maps thats is fine I accept crowns as well, since I paid RL money for this and its not working as intended

Customer XXXXXXX via CSS Web 10/06/2016 02:33 PM

Are you sure? Doesnt look like RNG... Cause this is what your patch notes say....

Treasure Chests
Treasure Chests gained from defeating a Dark Anchor have a 100% chance to drop a ring or amulet set piece from the zone they are located in.
The above is also true of Unstable Anomalies found in Craglorn.
Treasure chests found in the world have a chance to grant any set piece that can drop in that zone.
Simple chests have a slight chance of dropping an item set piece.
Intermediate chests have a good chance of dropping an item set piece
Advanced and Master chests have a guaranteed chance of dropping an item set piece.
If you have the Treasure Hunter Champion Passive, both the above chances and quality of an item will be improved.
Treasure chests found from a Treasure Map have a guaranteed chance to drop one random set piece that can drop in that zone.

Look at he last line, they say GUARANTEED. if it was a drop from the game map, I had no problems, But I am talking about the CE maps from my Explorers pack in which I paid cash for, so based that I took action upon an official ESO thread I would like my compensation please

https://forums.elderscrollsonline.com/en/discussion/294849/pc-mac-patch-notes-v2-6-4-update-12-one-tamriel
Response XXXXX via Email 10/06/2016 02:17 PM
Hey there,

Thank you for contacting The Elder Scrolls Online support team. My name is Montray. I am so sorry to hear about your troubles.

We do apologize that you are having a less than great gaming experience with Elder Scrolls Online. As an avid player, I definitely understand how frustrating it might be not being able to play a game the way that it was intended.

I'm sorry to hear that you have not been able to get the desired item. As these finds are RNG (random number generated) based, we have no control over what comes out of containers or mobs looted. I completely understand the frustration and at times, RNG proves to be fickle, however all good items will come with time. If you are still having difficulty discovering the item, you may want to consider seeking it out in the marketplace through traders and on our forums.

Additionally, we are not able to restore consumed, destroyed, or deconstructed items. We apologize for any inconvenience.

Warm Regards,
XXXXX, Battle Mage and Servant of Tamriel
The Elder Scrolls Online Team

"The best techniques are passed on by the survivors." - Gaiden Shinji, 1E947
Customer Ronny Robaina via CSS Email 10/05/2016 02:40 PM

Yes as i said before i would the ítems restored so i can use then when you fix the treasure map ce problem

Enviado desde Yahoo Mail con Android

El mié. 5 5e oct. 5e 2016 a las 15:55, ESO English Support
<ESO_Help@helpmail.elderscrollsonline.com> escribió:
Auto-Response 10/05/2016 01:55 PM
Greetings!

Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item.

We are not able to restore items that were destroyed, deconstructed, or altered.

However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.

Please be advised that we are not able to "unbind" items that have been bound to your character nor can we provide replacement items.

Additionally, please be aware that our dungeon item drops are based off of random loot tables. Each time an item is dropped, it is randomly selected by the system. As such, some players may have experiences where they run a dungeon several times and do not receive the item that they want. It is statistically possible for this to happen and is working as designed.

If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.

Kind Regards,
The Elder Scrolls Online Team

---

Customer XXXXXX 10/05/2016 01:55 PM
So I bought the explorers pack with the intention of using them for One Tamriel overland set. While normal treasure maps are giving me pieces, the CE maps are not, if this is not intended I would like the the CE Auridon and CE Alkiir Desert Map back please so I can use them when this issue is fixed.

Kind regards

Bottom line I feel like I am getting the finger for this and I believe I deserve my items back or crown compensation. Any help would be appreciated....

Panth141

@ZOS_GinaBruno

Are the CE maps supposed to behave similarly to 'normal' maps for guaranteed drops?

redspecter23

I was wondering about this as well. The only logical conclusion I could come up with is that CE maps were never intended to drop set pieces and this is by design. If they dropped set pieces then it could be seen as pay to win as you'd essentially be buying set pieces for crowns. I'm not saying I agree with this at all, but this is the logic I assume they use.

ronrobaina

Panth141 wrote: »

@ZOS_GinaBruno

Are the CE maps supposed to behave similarly to 'normal' maps for guaranteed drops?

If they are or not patch notes do not clarify this, therefor ZOS is still at fault I believe...

ronrobaina

redspecter23 wrote: »

I was wondering about this as well. The only logical conclusion I could come up with is that CE maps were never intended to drop set pieces and this is by design. If they dropped set pieces then it could be seen as pay to win as you'd essentially be buying set pieces for crowns. I'm not saying I agree with this at all, but this is the logic I assume they use.

it would be pay to win If i get guaranteed divines but its not it just guaranteed piece

ronrobaina

UPDATE:

Definetly getting the finger on this..... @ZOS_GinaBruno please some help here


Hello Again,

I apologize for the late response. I'm very sorry that you are still experiencing issues. I can definitely understand why you would be frustrated with this issue. Please try submitting a bug report so that the Development Team can review the issue further. You can do so by posting details about this issue on the forums. You can also submit a bug by following the steps below:

To report a bug, please submit a ticket from the in-game Player Menu ([Menu] for Xbox One or [Options] for PlayStation 4).

Select "Other" under Issue Category and enter a description of the bug under Required Information. Be sure to make it clear that a bug has been encountered.

Once complete, select Submit.

If you are playing on PC/Mac, you can submit a bug report using the /bug function while in game.

Your report will include details about your character and it's location, as well as other useful information so that the Development Team can figure out what is triggering the issue and push out a fix.

Again, very sorry that you are still experiencing this issue. Hopefully we can pinpoint the cause and have a fix pushed out soon.

If there is anything else I can help you with, or you have any other questions or concerns, please feel free to bring them to my attention and I will gladly address them for you.

Thank you,
Philisia
The Elder Scrolls Online

Junipus

First, ZOS support are generally useless at giving support. Trying to get them to do anything, especially this, is pointless.

Secondly, nowhere did they say that CE maps would give a set piece. If you don't see it then it's not true.

Thirdly, you mention you bought them specifically to get set pieces from the 1T sets. If they did drop then they'd be the same quality as intermediate chests and would definitely be seen as P2W by the player base.

Lastly, the most that ZOS will do if they decide to do it is to refund the maps back to your account so you can use them again. You still won't get set pieces from them and they won't refund you your real life money for it.

Take it as a learning experience that sometimes playing the system doesn't always pay off

KingMagaw

https://forums.elderscrollsonline.com/en/discussion/comment/3427337/#Comment_3427337


I had tagged 3 ZOS employees but they chose to ignore this topic. If Z0$ continually ignores questions then players dont know where to stand, if its a bug or intended.

These maps are taking up space in a mule of mine. I would like to know are they always going to drop worthless or are they supposed too be treated like Treasure Chests and were simply forgotton about by dev team.

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_KaiSchober

misfitmanic

I also purchased the explorer pack before 1T and saved the maps. I also purchased a bunch of maps from build stores.
My experience has been the same. The CD maps drop junk, no set grear. Very frustrating indeed...

Waffennacht

I also have those, also wanted to open for new sets. Bummer it doesn't look like they updated them.

ronrobaina

Junipus wrote: »

First, ZOS support are generally useless at giving support. Trying to get them to do anything, especially this, is pointless.

Secondly, nowhere did they say that CE maps would give a set piece. If you don't see it then it's not true.

Thirdly, you mention you bought them specifically to get set pieces from the 1T sets. If they did drop then they'd be the same quality as intermediate chests and would definitely be seen as P2W by the player base.

Lastly, the most that ZOS will do if they decide to do it is to refund the maps back to your account so you can use them again. You still won't get set pieces from them and they won't refund you your real life money for it.

Take it as a learning experience that sometimes playing the system doesn't always pay off

Ok so on your CE map comment, they do not, they say Treasure maps, therefore its general, if not they shouldve cleared it out.

On the qualty, IDC, its about getting pieces even of they are training set, thats the point, my deal here is that probably they forgot to add CE maps to the coding, I just want me maps back and use them when the bug is fixed. I dont want the money I want to use the items they way its supposed to...

Learning experience? Hell ya!

UrQuan

Junipus wrote: »

Secondly, nowhere did they say that CE maps would give a set piece. If you don't see it then it's not true.

Actually, the patch notes say:

Treasure chests found from a Treasure Map have a guaranteed chance to drop one random set piece that can drop in that zone.

They don't say that this only applies to some treasure maps and not others. The CE treasure maps are treasure maps, so according to the patch notes they should drop set pieces.

Having said that, I can see why it might be a good idea for them not to drop set pieces as letting people pay for more chances to get good gear could easily be considered pay to win. So it's probably intended that they don't drop set pieces, but in that case the patch notes were wrong.

idk

I never expected CE maps to provide anything more. It would be to easy if one thinks about it.

valdrakb14_ESO

I have these CE treasure maps. I've been excited about this since I first saw the very first patch notes for One Tamriel. I was preparing to do a treasure hunt with some friends, and some one told me that the CE maps don't work for the set pieces.

The patch notes clearly state that treasure maps give a guaranteed item from the sets. It's not pay to win. You can only get the treasure maps once.

I would like a response to this ZOS. I still have these maps taking up inventory space, and has been for a while.. alll in preparation for the patch.

I am honestly outraged by this now, dealing with all this inventory space taken, and the money I spent on these maps, for them not to work properly.

Junipus

UrQuan wrote: »

Junipus wrote: »

Secondly, nowhere did they say that CE maps would give a set piece. If you don't see it then it's not true.

Actually, the patch notes say:

Treasure chests found from a Treasure Map have a guaranteed chance to drop one random set piece that can drop in that zone.

They don't say that this only applies to some treasure maps and not others. The CE treasure maps are treasure maps, so according to the patch notes they should drop set pieces.

Having said that, I can see why it might be a good idea for them not to drop set pieces as letting people pay for more chances to get good gear could easily be considered pay to win. So it's probably intended that they don't drop set pieces, but in that case the patch notes were wrong.

CE Treasure maps were always considered separate given they were originally designed as a reward for those buying the Collectors Edition before and as the game was released. Later they put them into the Crown store for everyone to get. I can see and agree that ZOS should have been more explicit in their patch notes, but I always take the view that if it isn't mentioned then it isn't true. Something you tend to pick up after enough patch notes, especially when some of the things that are mentioned can sometimes not be true.

Glamdring

Patch Notes:

*Treasure chests found from a Treasure Map have a guaranteed chance to drop one random set piece that can drop in that zone.

*Higher difficulty chests have a better chance of spawning in the world, but easier chests will continue to be more common.

*The loot from the CE Treasure Chest maps now scale to your level up to CP160.

Patchnotes adress changes to the current. If CE maps would now drop itemsets it would have been mentioned in the last section. So its very clear, CE maps drops are same as before 1T with the change that drops scale to your level up to CP160.

Dojohoda

I have not been getting set pieces all the time from treasure maps. If they are supposed to guarantee a set piece, then they are bugged.

idk

I think many players have answered the question about the CE maps very well and clearly indicate set bonus items would not come from those treasure chests.

While I understand some may have been confused, the replies in this thread negate the need for Zos to comment further.

ronrobaina

UPDATE: I had to call Zenimax over the phone, they called me back and I think im getting the maps back, call got dc'd on hold

So anyone having the same issue there is the answer on how to fix I guess

Celas_Dranacea

I was all excited to use my ce treasure maps after the update and then realized set pieces were not dropping.... After that I realized that they do not include set pieces because like a previous comment said, this could arguably be called pay to win. fair enough

Enodoc

CE Treasure Maps don't drop set items:

MSchroeder wrote: »

The Collector’s Edition (CE) Treasure Maps, by design, will never provide any pieces of an item set. The treasure they provide, and the locations they lead to, are wholly different from what you find from Treasure Maps acquired in-game, which do provide set item pieces. These things were true from the game’s launch, through One Tamriel.

We want players to be on an equal footing when it comes to their ability to acquire gear and power, regardless of their purchases. The CE Treasure Maps are intended for new players, who’ve only just begun the game: they provide a few non-set items to help an under-geared player be sure they have some non-white items to equip. From there, we encourage players to obtain higher-quality items, and set items, by playing the game.