Launcher Crapped Out

Trublz

Edit: it's now been 5-6 days and no response from technical support. I was able to log in via the eso64 file and skip the launcher but now there has been a patch and I can't download any new info so now I can't play by skipping the launcher...
Should I just keep sending in tickets till I annoy someone enough to help me or should I just cancel my subscription and forgot about ever getting helped??
Original Post: can't get a response in pc tech support forums and I put in a ticket only to have a reply 2 hours later telling me to repair when I specifically stated I could not... Has anyone else had this issue??
Was playing the game and had to run to the store. Exited game, launcher was up and normal.
When I came back the launcher was up but all that is on it is the map of tamriel and the word loading. No loading bar no game options, no news feed,nothing. Just blank launcher with the word loading
I've tried closing and reopening and restarting my computer but this didn't change anything. It's been like this for over 4 hours now and I've never had a problem before this
Anyone have any idea what could be going on??

phairdon

Go into the Zenimax Online folder under program files 86. Open the launcher folder. See if you can run the game from the Bethesda.net_launcher.exe. Worth a try at least.

Trublz

Just tried and it does the same thing.. Brings up the blank launcher that say loading...
Ty, I appreciate the help.
they really need to Improve the customer support. Give us a number so we can talk with someone or a chat room so we can figure out the issue.. Not waiting hours, or even days in between pony express letter exchanges

AzraelKrieg

Try loading it from the .exe instead of the launcher. Go to wherever you installed ESO and search for either eso.exe or eso64.exe Both will bypass the launcher

Trublz

AzraelKrieg wrote: »

Try loading it from the .exe instead of the launcher. Go to wherever you installed ESO and search for either eso.exe or eso64.exe Both will bypass the launcher

Wow Thank You so much!! I found eso64 and opened it and it worked. Do you know what might cause this issue?? And if there is a fix?
@AzraelKrieg

AzraelKrieg

Trublz wrote: »

AzraelKrieg wrote: »

Try loading it from the .exe instead of the launcher. Go to wherever you installed ESO and search for either eso.exe or eso64.exe Both will bypass the launcher

Wow Thank You so much!! I found eso64 and opened it and it worked. Do you know what might cause this issue?? And if there is a fix?
@AzraelKrieg

No idea if there is a fix unfortunately as some times it just sorts itself out.

Trublz

it's now been 5-6 days and no response from technical support. I was able to log in via the eso64 file and skip the launcher but now there has been a patch and I can't download any new info so now I can't play by skipping the launcher...
Should I just keep sending in tickets till I annoy someone enough to help me or should I just cancel my subscription and forgot about ever getting helped??

SilentFox22

Having this same issue. >.<

Trublz

SilentFox22 wrote: »

Having this same issue. >.<

@SilentFox22
Have you put in a ticket? And have you had any response from anyone?
I'm flabbergasted that I'm receiving no help from support.

Tandor

It sounds like you may need to download and install the launcher again, if not the whole game.

SilentFox22

Yes, but I did so over a week ago when the problem first began for me. I did full uninstall and tried reinstalling, but with the launcher still not working, game just wouldn't patch at all. Oh what a time I had of it, trying to figure it all out...and I did! I figured out a solution on my own before the support team even contacted me. So there was at least a reply either later that day or a day later, but it didn't take them long.

Then the same problem began again the following weekend and unfortunately (much to my own regret) I forgot how I fixed it the first time. LOL Since then, I've been playing via the eso/game/client/.exe and now that there is a new patch, I cannot do that anymore because game is no longer up-to-date. I had a feeling that would happen tbh, but haven't yet rediscovered the solution.

I have an ASUS gaming laptop, duel core, Nvidia graphics, yadda, yadda. (prob about time for a new rig anyways)

So far, think I am leaning towards it being caused by Windows 10 update or another program updating (Flash or ESET antivirus maybe?) which is now interfering? (Fun fact: I had to stop updating my graphics driver last spring because it was causing pink screens of death >.<)

I do recall just now though that I tried uninstalling the Win 10 redistribution packages. The x86 one would not allow uninstall so it stayed. I ended up reinstalling the x64 one from the Windows DL site, but memory is foggy if I chose to install the DirectX(?) & Redistribution files that the eso game's installer offers. I think I initially tried installing those and then tried it without installing those, which is why I ended up downloading the x64 from the official windows site. Mhmm....
^
^
^ I'm gonna play around with this idea next and see where it leads. Please post any helpful updates here though.

Tandor

Good luck with that then, it sounds as if W10 is the culprit. Not something I would give the time of day to frankly, I've no idea why people have switched to it especially if they were using W7 before.

Trublz

SilentFox22 wrote: »

Yes, but I did so over a week ago when the problem first began for me. I did full uninstall and tried reinstalling, but with the launcher still not working, game just wouldn't patch at all. Oh what a time I had of it, trying to figure it all out...and I did! I figured out a solution on my own before the support team even contacted me. So there was at least a reply either later that day or a day later, but it didn't take them long.

Then the same problem began again the following weekend and unfortunately (much to my own regret) I forgot how I fixed it the first time. LOL Since then, I've been playing via the eso/game/client/.exe and now that there is a new patch, I cannot do that anymore because game is no longer up-to-date. I had a feeling that would happen tbh, but haven't yet rediscovered the solution.

I have an ASUS gaming laptop, duel core, Nvidia graphics, yadda, yadda. (prob about time for a new rig anyways)

So far, think I am leaning towards it being caused by Windows 10 update or another program updating (Flash or ESET antivirus maybe?) which is now interfering? (Fun fact: I had to stop updating my graphics driver last spring because it was causing pink screens of death >.<)

I do recall just now though that I tried uninstalling the Win 10 redistribution packages. The x86 one would not allow uninstall so it stayed. I ended up reinstalling the x64 one from the Windows DL site, but memory is foggy if I chose to install the DirectX(?) & Redistribution files that the eso game's installer offers. I think I initially tried installing those and then tried it without installing those, which is why I ended up downloading the x64 from the official windows site. Mhmm....
^
^
^ I'm gonna play around with this idea next and see where it leads. Please post any helpful updates here though.

I have the exact same computer and setup as you. I have Windows 10 as well( I somehow accidentally installed it). Is there a way to get rid of Windows 10 altogether and go back to 7?
I tried removing the launcher and reinstalling but that didn't work.
I'm currently running a computer reset, idk if that'll do anything
Either way please let me know if you figure anything out.

Trublz

Tandor wrote: »

Good luck with that then, it sounds as if W10 is the culprit. Not something I would give the time of day to frankly, I've no idea why people have switched to it especially if they were using W7 before.

Yea me either. I used to have w7 and I was constantly getting pop ups telling me to DL w10. One day while trying to exit out the pop up I accidentally clicked install or something and I've had nothing but problems since then...

SilentFox22

Though I might not have time to work on it again until tomorrow or Wednesday, here's the original of that fix I attempted the first time (and it's from eso):
WHAT DO I DO IF MY ESOTU LAUNCHER IS STUCK ON LOADING AFTER UPGRADING TO WINDOWS 10?

SilentFox22

Oops! Forgot to refresh thread before posting again.

We have the same rig setup you say? Interesting, but could it be coincidence? How old is yours? I think I got mine at the start of the year eso came out so about 2, going on 3 years old. Yuk! This is the first gaming laptop I've owned, always went with towers before. I was able to stretch my last tower's lifespan for 8 years before upgrading to the laptop.

Trublz

SilentFox22 wrote: »

Oops! Forgot to refresh thread before posting again.

We have the same rig setup you say? Interesting, but could it be coincidence? How old is yours? I think I got mine at the start of the year eso came out so about 2, going on 3 years old. Yuk! This is the first gaming laptop I've owned, always went with towers before. I was able to stretch my last tower's lifespan for 8 years before upgrading to the laptop.

I bought mine during beta for ESO because the computer I was using wasn't set up for gaming. So we have the exact same setup and age apparently.

Still waiting on my computer to finish resetting to factory settings. Haven't been able to test out ESO suggestion yet

Trublz

Ok so computer reset finished. It reset my computer to original factory settings so it deleted everything ESO.
I downloaded from the site as mentioned in the link you posted and my launcher appears to be working again and I'm currently re downloading the whole game. Might take a while but at least there is some light at the end of the tunnel.
Let me know how things turn out for you. Ty for all your help!