Maintenance for the week of May 25:
• PC/Mac: No maintenance – May 25
• ESO Store and Account System for maintenance – May 27, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Have you opened the ports on your router for the game. This helps some people with these issues. If you have not done it, something to try. To do this on your router, google the make and model and the word Ports and you should get detailed instructions for your device