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· [IN PROGRESS] NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
· ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
Region change in account screen and support login issue
Konstant_Tel_Necris
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Hello dear support, please help my brother, he recently purchased ESO Imperial Edition and have two issues right now
1) When registered account he chose wrong region GB instead of RU and activated ESO Imperial Edition, now he has all prices in Crown Store in GBP instead of Russian rubles, and there is no region switch button in account management UI
2) He cannot register at official forums because didn't receive invitation code
3)He cannot log in into support page at https://help.elderscrollsonline.com/app/utils/login
Authentication Error
UserID and/or password was incorrect.
BTW I also have such issue, but I can log in into forum at last.
Edited by Konstant_Tel_Necris on March 14, 2021 4:27AM 1) When registered account he chose wrong region GB instead of RU and activated ESO Imperial Edition, now he has all prices in Crown Store in GBP instead of Russian rubles, and there is no region switch button in account management UI
2) He cannot register at official forums because didn't receive invitation code
3)He cannot log in into support page at https://help.elderscrollsonline.com/app/utils/login
Authentication Error
UserID and/or password was incorrect.
BTW I also have such issue, but I can log in into forum at last.
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carljokl✭✭✭I think you would be better off contacting support: help.elderscrolls.comMy Characters
Xargothius: Breton - JOAT / Magsorc | Orchid the Fair: Orismer - Crafter / Heavy Tank | Voneri Vox: Dunmer - Magplar Healer | Rexorgiana: Imperial - Temptress / Magblade
Phirkius: Altmer - MagSorc | Rexorigus: Imperial - Med Tank / StamKnight | Sven Svedishchef: Nord - Provisioner / Stamplar | Finds-All-Fungi: Argonian - Alchemist/ Stamblade
Emerald-Wild-Guard: Bosmer - Wyrd / StamSorc | Nates Datum Festi: Imperial - Light Tank / StamKnight | Magnolia Desert-Blossom: Redguard - 2 Handed Stamplar | Shadow-Softpaw: Khajiit - StamBlade
Sorcerer | Dragon Knight | Templar | Night Blade0