Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Customer service comes through!
DirtySmeegs33
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Hey all, quick shout out to Ben from English customer service. Before the maintenance yesterday my full set of purple lvl 10 soul shriven training gear went missing from my inventory.
I submitted the bug and Ben got back to me within 24 hours. He checked my inventory after the maintenance to make sure I had my items returned. All is good in the world of smeegs today. Thanks Ben!
I submitted the bug and Ben got back to me within 24 hours. He checked my inventory after the maintenance to make sure I had my items returned. All is good in the world of smeegs today. Thanks Ben!
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Tandor✭✭✭✭✭
✭✭✭✭✭Hey, stop there! Positive threads about Customer Services are not allowed on this board. Next people will be telling us that console performance has been improved with this week's DLC. Oh wait, they already are!
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imredneckson✭✭✭✭✭Hey, stop there! Positive threads about Customer Services are not allowed on this board. Next people will be telling us that console performance has been improved with this week's DLC. Oh wait, they already are!
Smeegs it's good to hear some good news and I'm glad they were able to help you out with getting your gear.Legions of Mordor Guild Officer
Member of the GvG Community
Dunmer NB - Merser Frey (DC)
Dunmer DK - Akaviri Battlereeve (DC)- http://orig05.deviantart.net/7ecd/f/2016/013/b/f/you_***_kill_by_eso_picture-d9nrz0q.png
Imperial Templar - Knight of the Blood Oath (DC)-
http://orig00.deviantart.net/5ba3/f/2016/115/a/0/jesus_beam_ftw____by_eso_picture-da09ecj.png
High Elf Templar - Aurí-El (AD)
High Elf Templar - Teutonic Honor Guard (EP)0 -
Wreuntzylla✭✭✭✭✭
✭✭Hmm, if I submit a ticket and get CSR Mynameisno, if I ask for Ben, will they transfer me???0 -
vyndral13preub18_ESO✭✭✭✭✭
✭✭✭✭Ok Am I missing something? I see that he was nice and followed up, two good things.
But did he actually do anything?0 -
Tandor✭✭✭✭✭
✭✭✭✭✭vyndral13preub18_ESO wrote: »Ok Am I missing something? I see that he was nice and followed up, two good things.
But did he actually do anything?
It sounds to me like the maintenance included a fix for the bug that had caused the gear to go missing and that he made a point of checking the inventory after the maintenance to ensure that the fix had worked and the gear was reinstated. That's better than just replying along the lines of "It should have been fixed by today's maintenance and this ticket is now closed" without even checking.0 -
vyndral13preub18_ESO✭✭✭✭✭
✭✭✭✭vyndral13preub18_ESO wrote: »Ok Am I missing something? I see that he was nice and followed up, two good things.
But did he actually do anything?
It sounds to me like the maintenance included a fix for the bug that had caused the gear to go missing and that he made a point of checking the inventory after the maintenance to ensure that the fix had worked and the gear was reinstated. That's better than just replying along the lines of "It should have been fixed by today's maintenance and this ticket is now closed" without even checking.
Oh i agree! 120%. But with a title customer service comes through! I guess i expected more
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