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Issue with Sending Support Ticket (Account Ban)
theivorykitty
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This is in regards to an issue with the ESO Support Ticket system.
Backstory:
My husband just moved into my house in the USA from Germany. He plays ESO every day, and he's played here before on visits without issue, but for some reason today he suddenly was kicked from the game in the middle of the trial, was unable to log in to his ESO account which stated that his account was locked/banned, and he received an email that his ESO Plus membership had been cancelled. He's naturally very upset since he is an avid ESO player, buys crowns and all the DLCs and many crown-store items, has an ESO plus account and generally just really puts a lot of time, money and effort into ESO.
The Issue:
Anyway, he tried to post a support ticket, and one of the requirements they ask you to prove that the account is yours during Support Ticket submission is to tell them how you pay for the account, and it asks for the 'Answer to your Security Question'. However, when your account is banned, you cannot get into your ESO account to see how you pay (we just assumed it was his credit card) and more importantly, you cannot see what your Security Question even IS. So the support ticket just asks for the security answer without telling you the security question, and there is no way to check the security question. This is quite a flaw in the support ticket system. Any possibility to resolve this?
In the meantime, we're waiting for an answer to his ticket regarding the random ban and hoping they'll answer even though his security answer is probably wrong - we totally guessed.
By the way, we play on the EU server, account @Jeremiah87.
Thanks,
Backstory:
My husband just moved into my house in the USA from Germany. He plays ESO every day, and he's played here before on visits without issue, but for some reason today he suddenly was kicked from the game in the middle of the trial, was unable to log in to his ESO account which stated that his account was locked/banned, and he received an email that his ESO Plus membership had been cancelled. He's naturally very upset since he is an avid ESO player, buys crowns and all the DLCs and many crown-store items, has an ESO plus account and generally just really puts a lot of time, money and effort into ESO.
The Issue:
Anyway, he tried to post a support ticket, and one of the requirements they ask you to prove that the account is yours during Support Ticket submission is to tell them how you pay for the account, and it asks for the 'Answer to your Security Question'. However, when your account is banned, you cannot get into your ESO account to see how you pay (we just assumed it was his credit card) and more importantly, you cannot see what your Security Question even IS. So the support ticket just asks for the security answer without telling you the security question, and there is no way to check the security question. This is quite a flaw in the support ticket system. Any possibility to resolve this?
In the meantime, we're waiting for an answer to his ticket regarding the random ban and hoping they'll answer even though his security answer is probably wrong - we totally guessed.
By the way, we play on the EU server, account @Jeremiah87.
Thanks,
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