Armor set changed to generic after patch

BytheNines

One of my characters was wearing 2 x Torugs Pact and 5 x Julianos all gold 160 with top level enchantments before the patch. After the patch his entire set was changed to generic Ancient Silk. All the traits, level, motifs, etc are the same but no longer Julianos or Torug's. I placed a bug report and also created a support ticket. The out come was that they gave me 50K and that they will have a hot fix sometime down the road.
My set cost me hundreds of thousands to put together if you add all the upgrades and silk, the drew wax alone would break most banks. This was my main character and now he is less than competitive with his generic armor. I feel like I was given a pat on the head and sent away. This problem should have been easily dealt with. It is obvious that a value that designates the set as julianos or torug changed and they could have gone in and changed it back. Instead I am told to watch the patch notes.

@ZOS_GinaBruno or @ZOS_JessicaFolsom please help resolve this issue.

starkerealm

You need to type it as @ZOS_GinaBruno, or @ZOS_JessicaFolsom, rather than just linking to their profile.

Also, you need to keep pushing on the ticket. Someone giving you 50k and closing it isn't even remotely appropriate. At the very least you need to rake them over the coals on the customer satisfaction survey you get sooner or later.

BytheNines

starkerealm wrote: »

You need to type it as @ZOS_GinaBruno, or @ZOS_JessicaFolsom, rather than just linking to their profile.

Also, you need to keep pushing on the ticket. Someone giving you 50k and closing it isn't even remotely appropriate. At the very least you need to rake them over the coals on the customer satisfaction survey you get sooner or later.

Thanks and I did hit them hard on the survey.

Ep1kMalware

keep this thread updated, I am very curious over the outcome of this.

BytheNines

The ticket was reopened and I really appreciate that but there is still confusion regarding what happened to my crafted armor sets. They are approaching it as if I lost them, when in fact the armor I am now wearing, which is generic ancient silk, was at one time crafted to be torig and julianos.
So the adventure continues.

Vaoh

Can't one person from ZOS just take 1-2 minutes to recreate your gear in-game and send it to you or something? -_-

Wrecking_Blow_Spam

Hope it gets sorted, bs like this is very annoying. If anything they should give you you're original armour and let you keep 50k as a sorry.

BytheNines

They have determined that this is a unique problem so the ticket was elevated to a specialized team that handles unique issues.
Well I guess that is progress. Thank you all for the supporting comments.

Ep1kMalware

it's good to hear zenimax is proceeding forward onnthis. albiet far too slow. not being able to play amd participate in guild events while zenimax does their thing would make be quite irate.