Crowns Store Abusive Price [Brazil]

Cassinho

5500 The crowns are coming out more expensive than the game.
Before promotion R$40.00 (BRL)

After Promotion


Crowns to buy dlc out more expensive than the game itself

For some reason, I can't pay in my national currency, which is BRL (Real), so steam is applying direct currency exchange rates to my purchase, I think it is unfair as from before I could buy for around $40 BRL 5500 crowns
How could you guys help me, in paying the correct price for purchasing 5500 crowns ? Is this a bug ?

Panth141

@Molag_Crow

You have a store now?

Cassinho

The price is not acceptable to my region.
so I brought 3 more friends to play, and then when we encounter the prices come to disappointment, have many other players also looking to invest in the purchase of the game and their dlc waiting for a positioning of the company, the community expects an answer, but it seems you guys are not caring too much about it.


The promotion ended and the price becomes more difficult to invest, and we lost the promotion

Return again waiting for a positioning and response.

Abeille

ESO originally had prices on BRL that actually matched the going price of other sub-based games back then (namely WoW). Knowing Brazil is a third world country with first world taxes and gaming is a luxury here, trying to keep a reasonable price despite the exchanging rates was the regular policy for most big game companies for a very long time. But there was an issue with some of the banks here (Bradesco and Itaú) and the things changed. They blocked payment in BRL on international purchases. That's why now we have to subject ourselves to the exchange rates on many cases, and that's the answer support gave me back in Beta when ZOS removed the prices in BRL just before release.

[edited language not supported]

freakyzz

Amazing replies here. I really don't understand how such big companies such as Bethesda and Zenimax, which have a strong influence here, only address their international payments in south america ONCE ?

That is just sad, they should make these changes, such as lowering the prices to brazilians standards, and they will actually sell more if they put a fair price and to many other central and south american nationalities. They should respect the fact that we do work hard too to play their games, invest time and play in a far away server.

Everything is online, they should just give a quick attention to this subject for a couple of days and they would fix this, making the brazilian community much happier and more engaging within their old and new DLCs.

Please Zenimax and Bethesda, fair prices for the crowns in Brazil, please.

Botak

Cassinho wrote: »

5500 The crowns are coming out more expensive than the game.
Before promotion R$40.00 (BRL)

After Promotion


Crowns to buy dlc out more expensive than the game itself

For some reason, I can't pay in my national currency, which is BRL (Real), so steam is applying direct currency exchange rates to my purchase, I think it is unfair as from before I could buy for around $40 BRL 5500 crowns
How could you guys help me, in paying the correct price for purchasing 5500 crowns ? Is this a bug ?

That price should be more or less right.

Check the currency conversion
xe.com/currencyconverter/convert/?Amount=23.99&From=USD&To=BRL

and this is the xchange rate after end promotion

xe.com/currencyconverter/convert/?Amount=39.99&From=USD&To=BRL

Dread_Viking

and that is why i dont use Steam for MMO's you will never get the good prices and offers on steam other then on sales

shadelon

There's a reason Nintendo pulled out of that market entirely. The exchange rate is just too brutal. Simple fact of the matter is Zenimax is based in the US, so you will always have the exchange rates to contend with, no matter what. I'm afraid there's just no way around it.

Abeille

shadelon wrote: »

There's a reason Nintendo pulled out of that market entirely. The exchange rate is just too brutal. Simple fact of the matter is Zenimax is based in the US, so you will always have the exchange rates to contend with, no matter what. I'm afraid there's just no way around it.

What ZOS did at first was price everything in BRL with no conversion rate, which was a common practice here for subscription-based games back when our country had some stability and we thought we were not in a crisis like the rest of the world. That means we were originally going to pay 15 Reais a month instead of 15 Dollars. That's much less (back then, the exchange rate was about 2,5 to 1) than people in first world countries would pay and is the standard price for subscription games here (or at least it was back then, I don't know if WoW, that kinda of dictates the standard, changed anything regarding it because of the problem with the banks I described on my previous post here). ZOS had to change it because of that issue.

What some gaming companies did for a long time is to apply a much smaller exchange rate than the actual exchange rate. EA used to do this and I think it still does with some Sims game (looks like the lowest priced Sims 4 DLCs cost 10 Dollars or 20 Reais, although if the correct exchange rate was applied it would have to be over 30 Reais), but Battlefield 1 is correctly priced so I guess they gave up on that practice for their big games. Obviously, a game company needs to see if it is worth it to lower their price that much just so that they can have a market in a third world country. Nintendo decided it isn't worth it and left. Other companies didn't leave, but are starting to apply the actual conversion rate and losing sales. Time will tell if they will lose a significant number of sales or not. Personally, I don't think the lost sales will hurt too much, and the correct pricing will probably make up for the lost sales. Unless too many people that used to buy games end up bankrupt, of course.

With all the political turmoil, Brazil has a long way to go before reaching any sort of economical stability. The situation probably won't change for a while.

I know that I shouldn't even be complaining about the price of video games while there are so many people in my country that have to count their cents to see if they can afford to eat until their next paycheck (the minimum wage is 880 Reais a month, which is about 275 Dollars). I guess what I am saying is that, yeah, ZOS isn't the one to blame here, not by a long shot.

I'm sorry about the rant. I had to edit it several times before posting because I don't want to bring politics into this any more than it's necessary to explain the issue.

shadelon

Abeille wrote: »

shadelon wrote: »

There's a reason Nintendo pulled out of that market entirely. The exchange rate is just too brutal. Simple fact of the matter is Zenimax is based in the US, so you will always have the exchange rates to contend with, no matter what. I'm afraid there's just no way around it.

What ZOS did at first was price everything in BRL with no conversion rate, which was a common practice here for subscription-based games back when our country had some stability and we thought we were not in a crisis like the rest of the world. That means we were originally going to pay 15 Reais a month instead of 15 Dollars. That's much less (back then, the exchange rate was about 2,5 to 1) than people in first world countries would pay and is the standard price for subscription games here (or at least it was back then, I don't know if WoW, that kinda of dictates the standard, changed anything regarding it because of the problem with the banks I described on my previous post here). ZOS had to change it because of that issue.

What some gaming companies did for a long time is to apply a much smaller exchange rate than the actual exchange rate. EA used to do this and I think it still does with some Sims game (looks like the lowest priced Sims 4 DLCs cost 10 Dollars or 20 Reais, although if the correct exchange rate was applied it would have to be over 30 Reais), but Battlefield 1 is correctly priced so I guess they gave up on that practice for their big games. Obviously, a game company needs to see if it is worth it to lower their price that much just so that they can have a market in a third world country. Nintendo decided it isn't worth it and left. Other companies didn't leave, but are starting to apply the actual conversion rate and losing sales. Time will tell if they will lose a significant number of sales or not. Personally, I don't think the lost sales will hurt too much, and the correct pricing will probably make up for the lost sales. Unless too many people that used to buy games end up bankrupt, of course.

With all the political turmoil, Brazil has a long way to go before reaching any sort of economical stability. The situation probably won't change for a while.

I know that I shouldn't even be complaining about the price of video games while there are so many people in my country that have to count their cents to see if they can afford to eat until their next paycheck (the minimum wage is 880 Reais a month, which is about 275 Dollars). I guess what I am saying is that, yeah, ZOS isn't the one to blame here, not by a long shot.

I'm sorry about the rant. I had to edit it several times before posting because I don't want to bring politics into this any more than it's necessary to explain the issue.

Thus not abusive, just life. Look at the prices in australia. While not anywhere near as bad, still pretty awful. Last i checked it's over $500 aud for a ps4 there. And around $90 for games. And australia is a first world country. I have a friend in australia who prefers importing pokemon games through me just cause it's like $20 cheaper.

Yes those price aren't anywhere near as bad as what you have to deal with, but it goes to show, your's is not the only country with problems, and even first world countries are not immune.

Abeille

shadelon wrote: »

Abeille wrote: »

shadelon wrote: »

There's a reason Nintendo pulled out of that market entirely. The exchange rate is just too brutal. Simple fact of the matter is Zenimax is based in the US, so you will always have the exchange rates to contend with, no matter what. I'm afraid there's just no way around it.

What ZOS did at first was price everything in BRL with no conversion rate, which was a common practice here for subscription-based games back when our country had some stability and we thought we were not in a crisis like the rest of the world. That means we were originally going to pay 15 Reais a month instead of 15 Dollars. That's much less (back then, the exchange rate was about 2,5 to 1) than people in first world countries would pay and is the standard price for subscription games here (or at least it was back then, I don't know if WoW, that kinda of dictates the standard, changed anything regarding it because of the problem with the banks I described on my previous post here). ZOS had to change it because of that issue.

What some gaming companies did for a long time is to apply a much smaller exchange rate than the actual exchange rate. EA used to do this and I think it still does with some Sims game (looks like the lowest priced Sims 4 DLCs cost 10 Dollars or 20 Reais, although if the correct exchange rate was applied it would have to be over 30 Reais), but Battlefield 1 is correctly priced so I guess they gave up on that practice for their big games. Obviously, a game company needs to see if it is worth it to lower their price that much just so that they can have a market in a third world country. Nintendo decided it isn't worth it and left. Other companies didn't leave, but are starting to apply the actual conversion rate and losing sales. Time will tell if they will lose a significant number of sales or not. Personally, I don't think the lost sales will hurt too much, and the correct pricing will probably make up for the lost sales. Unless too many people that used to buy games end up bankrupt, of course.

With all the political turmoil, Brazil has a long way to go before reaching any sort of economical stability. The situation probably won't change for a while.

I know that I shouldn't even be complaining about the price of video games while there are so many people in my country that have to count their cents to see if they can afford to eat until their next paycheck (the minimum wage is 880 Reais a month, which is about 275 Dollars). I guess what I am saying is that, yeah, ZOS isn't the one to blame here, not by a long shot.

I'm sorry about the rant. I had to edit it several times before posting because I don't want to bring politics into this any more than it's necessary to explain the issue.

Thus not abusive, just life. Look at the prices in australia. While not anywhere near as bad, still pretty awful. Last i checked it's over $500 aud for a ps4 there. And around $90 for games. And australia is a first world country. I have a friend in australia who prefers importing pokemon games through me just cause it's like $20 cheaper.

Yes those price aren't anywhere near as bad as what you have to deal with, but it goes to show, your's is not the only country with problems, and even first world countries are not immune.

The big difference is what you said: Australia is a first world country. The average citizen in Australia has much more money than the average citizen in Brazil. It is not really comparable.
For the record, a PS4 costs 2000 BRL here (that's about 630 USD). Meanwhile, you say it is 500 AUD in Australia, which is about 380 USD.
I'm not saying that Brazil is the only place where we pay abusive prices for games and electronics (and yes, it is abusive, though we are not being abused by ZOS, but by our own government), but here, the damage is much bigger due to people being poorer and the prices being higher. So, selling stuff for a higher price to people with less money.
We are not the only country with problems, sure, but our problems are enormous in comparison to first world countries like Australia (but of course, there are many other countries in the world that have much worse problems than us, with epidemic diseases, wars and hunger).

Cassinho

Apparently nothing will change.
just lost four players and all the recommendation I would have for others to purchase and play.
Where to buy 4 DLC 2x greater than the value of the game, thank zenimax you for showing us to have something unique coming from you it is impossible.

This and shameful because I assure you that the Brazilian and most of the games, I guarantee that 30% of the game must be Brazilians. What no shortage and feedback in Portuguese and those who wrote in English on STEAM.

And because he always has both Brazilians in the game? because it is one of the few things here that even though all expensive and extremely high taxes and one of the few things we can buy, no thanks to ZeniMax

AzraelKrieg

Sorry to tell you this OP but that's what you get for purchasing the game through Steam. Steam always lists pricing in USD and then has the conversion rates applied to it. If you purchased the game directly from ZOS via their online portal, the crowns would be more reasonably priced. This is not ZOS's problem. This is a problem with Steam and how they operate.