New Reagent Bugs/ "Exploit"

Own

The new reagents are not working correctly. I submitted a ticket, and this is the response I got. This needs to be fixed.

Auto-Response By (Administrator) (07/10/2016 12:36 AM)

Greetings,

Thank you for contacting The Elder Scrolls Online team. I understand you have some questions regarding your mount. Below are some basic information to get you on your horse and galloping around Tamriel right away.

•To mount a horse (or panther, or guar, etc.), you must first have one set as your "active mount". This is done from the Collections tab on the player's menu. You can return to this menu at any time to change which mount is active on your character. You will need to set your active mount on each individual character.

•Mounts are account wide, meaning each mount you purchase is available for all of your characters to use!

•Each individual character will need to train their riding skills separately, however. You can take riding lessons at stables to increase maximum speed, stamina, and saddle bag capacity. You can train these riding skills by talking to the trainer near the stables

If you ever experience an issue mounting your steed after setting an active mount, please follow the troubleshooting steps below:

1.Disable your add-ons.

2.Soft reset your game client by logging out for 15 minutes and back in again.

3.Change zones.

4.Remove any costumes on the character affected.

5.Go into a building and then leave again.

If the issue persists after attempting these steps, please feel free to respond back so we can investigate your issue further.

Kind Regards,

The Elder Scrolls Online Team

starkerealm

Stop mounting your mudcrab, man.

baratron

So what's the actual issue with the alchemy reagents?

SantieClaws

Khajiit thinks maybe someone has been tinkering in ungodly ways with the auto response system yes.

Khajiit is also curious - was there any part of your initial query that could be in anyway misinterpreted as being about the horses?

Yours with paws (not hooves)
Santie Claws

Turelus

It would be nice if they actually had a real support team and stopped with the atomisation. I guess maybe just fixing the absurd issues like above with the automated replies would be a start.

mike_de

This is worse than Valves support.

But at least here they have "Chet!" who is able and willing to mass delete support tickets ....

Smileybones

l3alls wrote: »

The new reagents are not working correctly. I submitted a ticket, and this is the response I got. This needs to be fixed.

Auto-Response By (Administrator) (07/10/2016 12:36 AM)

Greetings,

Thank you for contacting The Elder Scrolls Online team. I understand you have some questions regarding your mount. Below are some basic information to get you on your horse and galloping around Tamriel right away.

•To mount a horse (or panther, or guar, etc.), you must first have one set as your "active mount". This is done from the Collections tab on the player's menu. You can return to this menu at any time to change which mount is active on your character. You will need to set your active mount on each individual character.

•Mounts are account wide, meaning each mount you purchase is available for all of your characters to use!

•Each individual character will need to train their riding skills separately, however. You can take riding lessons at stables to increase maximum speed, stamina, and saddle bag capacity. You can train these riding skills by talking to the trainer near the stables

If you ever experience an issue mounting your steed after setting an active mount, please follow the troubleshooting steps below:

1.Disable your add-ons.

2.Soft reset your game client by logging out for 15 minutes and back in again.

3.Change zones.

4.Remove any costumes on the character affected.

5.Go into a building and then leave again.

If the issue persists after attempting these steps, please feel free to respond back so we can investigate your issue further.

Kind Regards,

The Elder Scrolls Online Team

You need to reply to that automated answer to say it didn't solve your issue and you'll get an human being answering you.

daswahnsinn

Smileybones wrote: »

You need to reply to that automated answer to say it didn't solve your issue and you'll get an human being answering you.

I have never gotten an answer just by replying back from an auto email. Not saying don't try just saying I've never had any luck.

Lettigall

Ignore automated answer and reply to support email with your problem. In my experience, next response is from actual person.

Own

baratron wrote: »

So what's the actual issue with the alchemy reagents?

they do things they are not supposed to.

SantieClaws wrote: »

Khajiit thinks maybe someone has been tinkering in ungodly ways with the auto response system yes.

Khajiit is also curious - was there any part of your initial query that could be in anyway misinterpreted as being about the horses?

Yours with paws (not hooves)
Santie Claws

it had nothing to do with mounts.

Yinmaigao

[Snip]ING CHET!

[Edit for censor bypass]

Rohamad_Ali

Did Chet get promoted ?

Ashtaris

Another possibility is that when you submitted your help ticket you accidentally selected a wrong item from a "Drop-down" list, which the auto-response system triggered on. Also, many of us are max level alchemist's. What do you think is broken with the reagents? I wouldn't mind knowing myself.

Own

Consider this closed. Customer service has dealt with it.

Tryxus

Are you trying to feed your horse steroids?

Own

Tryxus wrote: »

Are you trying to feed your horse steroids?

mouting a mudcrap while feeding it poison potions. with the new reagents it turns it into a flying donkey that has a 100m aoe and gives you the emp buffs.