Not Getting Access Code

daswahnsinn

I can't log in after updating my bios. I'm not getting the new access code. I have done the following thus far:
1.Disable any email security temporarily if you have any browser extensions and anti-virus software with these settings
2.Add noreply@mail.elderscrollsonline.com to your list of approved e-mail senders.
3.Check your spam or junk mail folders.◦If you are using Gmail with the Inbox categories feature, also check your Social folder.
4.If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

Is there anything else I should or could do on my end or have I been blacklisted lol.

Dekkameron

Getting the same thing all day.

ZOS_JessicaFolsom

Could those of you who were running into this issue tonight please try logging in again now?

Isarii

ZOS_JessicaFolsom wrote: »

Could those of you who were running into this issue tonight please try logging in again now?

Hey Jess,

I've just tried logging in my girlfriend's account through the official site and am having the same issue with all emails (access code, forgot your username email, etc...). Looks like it's probably an issue with the mailer service and not with its ability to interface with game client.

Let me know if I can provide any help getting this sorted out.

Derp edit: Just saw the much larger post on the same topic below. Sounds like you guys are already on top of it!

ZOS_JessicaFolsom

Isarii wrote: »

ZOS_JessicaFolsom wrote: »

Could those of you who were running into this issue tonight please try logging in again now?

Hey Jess,

I've just tried logging in my girlfriend's account through the official site and am having the same issue with all emails (access code, forgot your username email, etc...). Looks like it's probably an issue with the mailer service and not with its ability to interface with game client.

Let me know if I can provide any help getting this sorted out.

Derp edit: Just saw the much larger post on the same topic below. Sounds like you guys are already on top of it!

Thanks, @Isarii! Yes, we're still working on the issue that is impacting all outgoing emails from the system, though the access code portion of it should be temporarily resolved.

Stridig

I still cannot get an access code to log into my account at the support page. Trying to renew eso plus but can't log in. No email with access code.

ZOS_JessicaFolsom

Stridig wrote: »

I still cannot get an access code to log into my account at the support page. Trying to renew eso plus but can't log in. No email with access code.

What about logging into the game, @Stridig?

Stridig

I can log into the game just fine. But to log into my account on the eso home page, it says log in from unknown computer. An access code has been to to your email on file. But no email shows up.

ZOS_JessicaFolsom

Stridig wrote: »

I can log into the game just fine.

Okay, thank you. That sounds in-line with the behavior we're expecting right now, then. We're continuing to work on the issues impacting outgoing emails from our billing and account system, including access code emails, but you should not currently be asked for an access code when logging into the game.

Stridig

Thank you for the quick response

Dreamo84

Ah ok, glad I am not alone. I too am able to login to the game but not account page . Better of the two options at least. Glad it's being worked on!

dvcod

I just lost my eso + . I have not received my email saying it has been taken out of my account....is that what the issue is or should I look deeper as to why it has not been taken out yet. This may be a separate issue from what you all are dealing with...but wanted to post it here anyway...I can log in and play but not in the expanded zones....thanks for any help you might be able to give
ps...my first post so be gentle lol

daswahnsinn

ZOS_JessicaFolsom wrote: »

Could those of you who were running into this issue tonight please try logging in again now?

@ZOS_JessicaFolsom , I did recieve the email but I can't do anything until I get off work, which will be 0800est. I do appreciate you and the support team for tackling the issue so quickly.

EDIT: Update, I'm able to log in now, thanks @ZOS_JessicaFolsom and the support team.