I just want my carrots :-(

EternalEther

So I bought a bunch of carrots from various guild traders on Saturday and when I went to retrieve them, they somehow disappeared en route to my inventory. I definitely didn't destroy them; they just never showed up. Has anyone else had a problem with disappearing mail attachments? Is this a known issue? I spent a large chuck of my (very) limited gold so I could level provisioning.

I just want my carrots :-(

Defilted

Are you a ESO + member. If so they are in your crafting bag.

xilfxlegion

did you look in your craft bag ? i am assuming you are on eso +. stuff instantly goes to the bag when you accept the email.

EternalEther

They're not in the craft bag. I checked already. The other food I bought at the same time (apples and cheese) made from my mail box to my inventory just fine. It's just those stupid carrots. And it's only carrots. I bought another batch of carrots about a half hour after the first ones disappeared to see if it was a one time thing or not. The second batch of carrots also disappeared so it's something specific to carrots. Does Molag Bal not like them or something?

Edit: Thanks for you replies anyway. Anyone else notice this issue with items from guild traders?

UltimaJoe777

Bugs Bunny is on the loose again?

EternalEther

UltimaJoe777 wrote: »

Bugs Bunny is on the loose again?

How do I get to Albuquerque from Daggerfall? If only it were rabbit season...

UltimaJoe777

EternalEther wrote: »

show previous quotes

UltimaJoe777 wrote: »

Bugs Bunny is on the loose again?

How do I get to Daggerfall from Albuquerque? If only it were rabbit season...

You go left.

Fixed the reference for ya by the way lol

WhiteCoatSyndrome

Did you check the Junk tab? Maybe the seller(s) had marked them as Junk?

Also, PC/X-box?

EternalEther

They weren't in the junk tab, but thanks for the suggestion.

And it's PC.

I have received two "responses" from ESO's "customer service":

Greetings!

Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item and will do my best to help resolve this!

We are not able to restore items that were destroyed or deconstructed.

However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.

To prevent accidental deletions, with the Dark Brotherhood update, you can now lock items. For more information on this, please view this help article.

If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.

Kind Regards,
The Elder Scrolls Online Team

And the second:

Greetings,
Thank you for getting back to us, however we have no further troubleshooting to offer for your issue. Below are some of the most common solutions for most in game issues.
For issues such as missing NPCs or quests not advancing correctly can be resolved by logging out for five minutes then logging back in. This will load you into a new game instance and refresh your surroundings. Please make sure you’ve attempted that first!
I recommend checking out our new Player's Guide for gameplay mechanics such as how certain items or character abilities work: http://forums.elderscrollsonline.com/en/discussion/60795/the-elder-scrolls-online-new-player-guide
There are also many wonderful unofficial community wikis which have a lot of helpful information about the game:
http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/
Please also be sure to visit our help portal where you can search for common issues and subscribe to individual articles for any updates about that information: https://help.elderscrollsonline.com.
Best Regards,
The Elder Scrolls Online Team

Both of course are unhelpful.

I realize it's just carrots, but A.) I devoted a large percentage of my limited gold towards them and B.) it could have easily been a stack of Kutas, or gold tempers. The actual item is irrelevant. Items not making from the mailbox to the inventory strikes me as a genuine problem that needs to be taken care of. Or at the very least acknowledged.

@ZOS_JessicaFolsom Is this a known issue? A response from someone, anyone (and not a generic copy and paste) would be greatly appreciated.

Thank you