I cannot get my character out of Grahtwood. Kicks me to dashboard everytime I attempted to log in. Made multiple tickets and they just give generic response on how to reset your console. I tried and it doesn't work.
Have you been to the support page for your platform? There's a mega thread to leave all your information such as character name, location, console, etc. They are looking into it. There's obviously not going to be an immediate fix.
My sorc was stuck in wrothgar from me taking a long break, took me 30 minutes to get her out of there after constant freezes and console lock ups.