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Dark brotherhood DLC problems.

muzza
muzza
Ever since the update characters are not loading up I'm getting black silhouettes, every time I walk around 10 meters the game is loading or npcs are invisible and I start getting attacked without being able to retaliate. This is obviously a problem to more players than myself. Why am I paying for eso plus when I have problems like this in a clearly unfinished rushed DLC I still don't even get crowns from eso plus. Absolute joke, I'm cancelling my membership if we don't get an answer here.

For those who will ask I'm running at 36.5 Mb/s download and 9.5 Mb/s upload.
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • WordsUnspoken91
    WordsUnspoken91
    Soul Shriven
    I'm having the exact same problem but it's only been happening since I downloaded DB patch I can assure you that it is not an Xbox reset solution. I'm playing on Xbox one with perfect internet before the patch everything was good after the patch I'm experiencing multiple loading screens in areas whenever I take a few steps, skills lagging on cast, can't talk to NPC's for quests, can not get into doors as it is not prompting me, and also being attacked by invisible enemies that stay invisible for at least 40seconds and just like you I can't do a thing until they turn visable which by then I'm almost dead! Also quests on the maps are playing up they seem to be all over the place. Please help??? I can not play it like that, and I play daily pretty much! Thanks.
  • muzza
    muzza
    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.
    Thank you for the response I will try that.
  • Jayne_Doe
    Jayne_Doe
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    muzza wrote: »
    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.
    Thank you for the response I will try that.

    Just for the record, this "solution" did NOT WORK for me. Tried it on two different XBs.

    My husband plays just fine on his PC, so it's NOT an issue with our internet connection, bandwidth, router, etc.
  • muzza
    muzza
    Same here hasn't worked for me, and also now not even registering my eso plus benefits. What a joke Zos feel like going to the ombudsmen over this, this isn't the product I'm paying for.
  • muzza
    muzza
    This...
    I love the new content but I have to agree with OP and others that there is definitly something else besides lag going on. DB caused several CTD for me, but my other concern is that it now takes about 45 sec to a full minute to load NPC's in ANY zone. It seems the NPC Collison is in place but they are completely invisible otherwise for a good minute. In addition, the quest arrows/circles/etc helpers are also taking upwards of a minute or two to update as you proceed through quest phases. And when I pull up my map to look at the quest objectives they do not show up about half the time. Finally, I am finding that I will take a few steps after entering a zone and get the splash screen again sometimes two or three in a row again this is in ANY zone, not just gold Coast and high traffic areas. There was a definite spike in the previous issues during pri.e time yesterday, however these issues appear more bug related than lag related, it was no where near like this when TG released in March on day one. Thanks again for the great content, it is amazing work! Just wanted to let you guys be aware of possible bugs.
  • Icebound
    Icebound
    Soul Shriven
    I am having the same issues, game crashing and taking me to dashboard, very laggy with NPC load times and quest helpers/trackers. I have tried restarting the console about 3 times now, doesn't do a thing. At this point, after reading A LOT of similar posts, I think the majority of people who play ESO on XB1 are having this problem. So, get ready for a ridiculously long maintenance day on Tuesday, and enjoy the almost unplayed game until then.
  • ThulsaDoomDC
    ThulsaDoomDC
    ✭✭✭
    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.

    How is this even an acceptable response for a developer to give their customers? You have a product that is buggy. You have an audience asking you to fix the bugs before releasing new dlc or some cosmetic mount for 2k crowns. Instead you dish out dlc which breaks the game and then your fix for it is to simply restart my console? Why don't you fix your game first. I've played pc for 10 years now and only recently played console for eso. This quick fix thing is getting old. My game crashes at least 5 times a day.
    XBOX NA - mDK CP 488
    Better Dead Than Red
  • Ouuka
    Ouuka
    Soul Shriven
    Exact same stuff happening to me as well as after talking to some npcs my character just sits there unable to move for 30secs-1min. Restarting xbox dosent work and imo isn't even a solution to put out there. Really annoyed.

    I love the new content but I have to agree with OP and others that there is definitly something else besides lag going on. DB caused several CTD for me, but my other concern is that it now takes about 45 sec to a full minute to load NPC's in ANY zone. It seems the NPC Collison is in place but they are completely invisible otherwise for a good minute. In addition, the quest arrows/circles/etc helpers are also taking upwards of a minute or two to update as you proceed through quest phases. And when I pull up my map to look at the quest objectives they do not show up about half the time. Finally, I am finding that I will take a few steps after entering a zone and get the splash screen again sometimes two or three in a row again this is in ANY zone, not just gold Coast and high traffic areas. There was a definite spike in the previous issues during pri.e time yesterday, however these issues appear more bug related than lag related, it was no where near like this when TG released in March on day one. Thanks again for the great content, it is amazing work! Just wanted to let you guys be aware of possible bugs.

  • PrinceBoru
    PrinceBoru
    ✭✭✭✭
    I'm on xb1 and previously the issues were concentrated in Wrothgar and Deshaan.
    Post-DLC and the lag is now everywhere.
    Wow is it bad.
    I'm losing my will to play.
    It ain't easy being green.
  • bebynnag
    bebynnag
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    im the same as everyone else here, 3 my characters are stuck in wrothgar or hews bane - unable to load, 1 other cant do anything because they are auto logged out every few minuites and all their progress is lost.
  • Aeaeren
    Aeaeren
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    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.

    1) Stuck Character in Orsinium
    2) A lot loading screens with Black silhouettes (and loading time for this has dramatically increased)
    3) A lot of crashing to Dashboard (WAY MORE THAN USUAL)

    Things I have tried
    1) Restarting XBox
    2) Power Cycling XBox (I unplugged it for 5 minutes)
    3) Re-installed Game
    4) I have 200+ MPS modem so it's not my internet.

    It is not an issue with the Xbox, something is broke with this patch. I usually can deal with these things and keep playing but this is just SO MUCH worse. Usually I might crash 1 time per hour but now we are talking 5 plus an hour easy, a lot of standing around WAITING for toons to load graphics, and I have never had a Character I couldn't log into the game. I subbed a ticket yesterday and NOTHING has happened. Did your help ticket system eat it?

    I sure hope you guys are doing something about this as I really do like the patch but I would also like to be able to PLAY IT!
  • Tatt2
    Tatt2
    Soul Shriven
    muzza wrote: »
    Ever since the update characters are not loading up I'm getting black silhouettes, every time I walk around 10 meters the game is loading or npcs are invisible and I start getting attacked without being able to retaliate. This is obviously a problem to more players than myself. Why am I paying for eso plus when I have problems like this in a clearly unfinished rushed DLC I still don't even get crowns from eso plus. Absolute joke, I'm cancelling my membership if we don't get an answer here.

    Getting the same, never had this problem prior to update, have tried re-starting console and clearing cache. Still getting problems.

  • muzza
    muzza
    Let's see how the hot fix solves this problem. I wish Zos could be more open when things like this get posted and just admit it sometimes. Your fan base would respect you so much more if you were honest and just said:

    "We understand a lot of you are having issues we are now looking into it immediately and are sorry for the inconvienance, please keep checking the forums and expect a hot fix patch soon."

    This would stop all this arguing on the forums and gain the respect of the customers who pay your wages! Keep us in the loop it isn't a secret we all see it, we all know it's there why keep us in the dark!
  • Synoke
    Synoke
    I say this: Don't buy the next DLC and see how they like not having food for themselves and their family. Bet that will make sure they make DLC's a better expansion than a bug infested mess
  • muzza
    muzza
    Better but not good enough for a subscription game. Just bare able to play now still bugs there though.
  • killbandel
    Same problems. Constantly getting loading screens, audio cuts out, choppy frame rate, and missed commands.

    The game is unplayable, can walk across a city without 3 loading screens.

    I have even tried reinstalling the game (to no avail). Starting to get discouraged. My friend isn't haven't any real issues- which just confuses me.
  • ms2mustaine
    my game crash so many times on 1 hours this is so anoying I try the solution and didnt work my GT: MS2 Mustaine
    my game crash on every single character on every single city and even on the Tribunes Folly I cant even kill boss with out crashing
  • DrummondWarrior
    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.

    Not sure if you know this or not but....... it don't fricken work.... this is not an Xbox issue at this point. There is lag everywhere and when it is chop lag just to take a resource in pvp with only enemy NPC's and a group with only 7 players...... your game is broken.... fix it.... this is getting very wearisome I am starting to feel lied to, promises of lag fixes and great content are worthless if your game is so broken that I cannot proceed down the tunnel in old orsinium without 3 splash screens in quick consecutive order just to load the game..... what has happened to your company to warrent this complete lack of interest to fix anything or communicate to your customers about fixing issues.... trying to blame it on Xbox is no better than trying to put the blame on a sibling for a lamp that "you" broke..... pretty sad to see.... because of the lore, original concept i still have hope..... But very little at this point... any other game I would have left weeks ago.... don't let your customers down... please work towards fixing and communicate that with us and that will be enough to keep the fire burning.
    A man fails seven times and rises eight times.
  • JEB_Stuart
    JEB_Stuart
    ✭✭
    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.

    ***!!!!!!!!!!!
  • Matrixx00
    Matrixx00
    Soul Shriven
    Since the DB patch I frequently get bumped back to the Xbox dashboard during game play,
    sometimes loading screens are repeated while my character is moving,
    long loading for NPCs and sometimes enemies,
    floating guards in Abah's Landing.
    These things are new problems!
  • DrummondWarrior
    For what its worth... I have to eat a little bit of pride to a degree... I power cycled my xbox last night... it seemed to improve things to a point where PvP was semi tolerable... it is still a far cry of where it should be.. but Scourge Xbox NA was better after the power cycle... so for those of you that haven't done that yet per ZOS's instructions... it was better enough for me to come back here on the forums and admit a little bit of over zealous frustration.
    A man fails seven times and rises eight times.
  • Ouuka
    Ouuka
    Soul Shriven
    So all the things so far that still continue to happen are these:

    -Game takes longer to load
    -Some characters won't allow in and goes back to main screen saying to check your Internet connection
    -Game constantly likes to bother us with loading screens when you take 5 steps
    -Characters around appear black and take approx. 1-2 mins to load graphics
    -Npcs are invisible still with collision on and take approx. 1-3mins to appear
    -Mobs are invisible and attack while your character is unable to attack back or see them
    -Coming out of werewolf mode holds your char in place for 1 min while your being beat to death
    -Werewolf mode cancels itself earlier even after feeding and char returns to human form
    -Potions are delayed
    -Quests don't appear on map or take up to 3 mins to appear.
    -Quests constantly refresh on map and lead you wrong directions before correcting itself
    -Lagging alot more wherever you go, most lag appears in DLC maps
    -Fishing spots are in odd locations or halfway in water and half on land
    -Audio cuts in and out whenever you move around or lag
    -Notification icon pops up at top right hand screen yet no message



    Restarting xbox dosent work
    Reinstalling game dosent work
    Network isn't the problem
    Power cycle dosent work/help in my situation
  • Karivaa
    Karivaa
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    I have tried everything to fix the game. Before I play every day, I reset my router and hard reset my xbox. When I am done playing, I unplug my xbox. If I play all day, I will have to hard reset my xbox at least once. I still experience lag and disconnections, but not nearly as badly as I used to.

    I just wish they would fix Cyrodiil. It is very broken now.
  • DrummondWarrior
    Going to post a little mini update here:
    So beyond the slight improvement when hard re-setting... nothing changed... still same problems... except for one new problem... My ESO plus membership is no longer recognized by the game... As far as Microsoft is concerned, all is well and money has been spent... but the game just seems to think that that my normal fee of $14.99 per month just isnt good enough and will not recognize me as an ESO player... what the fudge @ZOS_GinaBruno??? I contacted ZOS support and was given some garbage answer of restart the Xbox again and if not try contacting Microsoft about it Ref:160626-000434... there is no Microsoft problem it is a game issue.. and now I have to do all the work to fix a problem that I am trying to give your company money for???? Why am I working to earn money to give to you and then working for ZOS now trying to fix problems that I am apparently now paying for.
    Very frustrated, countless hours and money into this game now which I have had few regrets about... until now... I can be patient about patches ect.. but when I am thrown under the bus by your customer service... red lights are flashing now....
    A man fails seven times and rises eight times.
  • Aeaeren
    Aeaeren
    ✭✭✭
    Going to post a little mini update here:
    So beyond the slight improvement when hard re-setting... nothing changed... still same problems... except for one new problem... My ESO plus membership is no longer recognized by the game... As far as Microsoft is concerned, all is well and money has been spent... but the game just seems to think that that my normal fee of $14.99 per month just isnt good enough and will not recognize me as an ESO player... what the fudge @ZOS_GinaBruno??? I contacted ZOS support and was given some garbage answer of restart the Xbox again and if not try contacting Microsoft about it Ref:160626-000434... there is no Microsoft problem it is a game issue.. and now I have to do all the work to fix a problem that I am trying to give your company money for???? Why am I working to earn money to give to you and then working for ZOS now trying to fix problems that I am apparently now paying for.
    Very frustrated, countless hours and money into this game now which I have had few regrets about... until now... I can be patient about patches ect.. but when I am thrown under the bus by your customer service... red lights are flashing now....

    I had this issue and chatting with MS about it, they had me clear out the Alternative address in the network panel. Once I did that and it reboot it fixed my issue.
  • BllyDnsr
    BllyDnsr
    ✭✭✭
    @ZOS_JessicaFolsom Here's an idea -- ZOS stop giving us new content and fix what we have. With so many things broken in this game currently, I can't even begin to imagine the horrors of adding more content and expansions, including One Tamriel... I'd even pay more of a monthly subscription fee to have a better experience. I crashed twice last night just doing Maelstrom Arena and it's a SOLO zone! And, I just read the patch notes for PC/Mac from this latest patch that we're supposed to expect tonight for XB1... nothing of major consequence was addressed AGAIN. I'm trying to remain hopeful but now even guild chat is broken, which was an issue that they "fixed" ages ago.
    Edited by BllyDnsr on June 27, 2016 7:22PM
    Guildmaster of Obsidian Covenant.
  • Sandman929
    Sandman929
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    BllyDnsr wrote: »
    Here's an idea -- ZOS stop giving us new content and fix what we have. With so many things broken in this game currently, I can't even begin to imagine the horrors of adding more content and expansions, including One Tamriel... I'd even pay more of a monthly subscription fee to have a better experience. I crashed twice last night just doing Maelstrom Arena and it's a SOLO zone! And, I just read the patch notes for PC/Mac from this latest patch that we're supposed to expect tonight for XB1... nothing of major consequence was addressed AGAIN. I'm trying to remain hopeful but now even guild chat is broken, which was an issue that they "fixed" ages ago.

    I crash at quiet crafting tables sometimes. In fact, it's getting easier to list the things I can do that don't result in getting dashboarded, than it is to list the things that do result in getting dashboarded.

    Things that don't result in game crashes (so far):

    1. The time before actually logging in.
    2. That's it. I've crashed doing absolutely everything else, including simply sitting at the character selection screen.
  • DjSolJAH
    DjSolJAH
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    ZOS_DaryaK wrote: »
    Try restarting your console and the game, that has worked for other players reporting these types of visual errors.

    Lol go home Zenimax.... Go home
    Zee blues are coming!!!! Always.... Always coming...
  • Borgenaattori
    Game is not worth of money at this time. I would like to play not watch loading screens or wait when area graphics load. I like to see enemies whom i am killing or get killed =D luckily there are other games that work and are worth of money. ESO is not that right now. That why i stop using money to this game. Maby quit paying ESO plus membership and just farm in Auridon =D
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