Catch 22

Xaretic

This is a good one....I have a new computer so when I try to log into the game it says I must enter a security code that is emailed to me, I am not getting the email, I recently transferred my email account to an exchange server so there must be an issue getting emails from eso, no problem just go to support an open a ticket, they would never require a security code sent to email for support because email might be the issue...right? lol....wrong. So now what do I do to play tonight?

Xaretic

You know none of this would be an issue if one could change their email address, but for some reason you tie security to something that changes...

Xaretic

Hello anyone there?

Betheny

Can you try making a new support account using a different email address, then start asking for help once you have an open dialogue?

Xaretic

Betheny wrote: »

Can you try making a new support account using a different email address, then start asking for help once you have an open dialogue?

That does not work, that creates a whole new account and you need to have purchased the game in order to get customer services, plus then I would end up using the email address I need to change the original account to and that would be way to much for this half asss customer service to handle.

I have been waiting all night and so far no answer to this post from support.

Are these guys usually this lazy, I noticed no support phone number that usually means lazy or poor.

xxxdcxxx

did u try Resend Code button(usually I dont get the mail in first try)
and did u check ur spam folder ?

Xaretic

xxxdcxxx wrote: »

did u try Resend Code button(usually I dont get the mail in first try)
and did u check ur spam folder ?

Oh yes over 25 times, I just can't believe I need a code sent to email to get to support...You have to contact support to change your email so why would they ask for a code sent to email if one of the support needs is to change your email if you no longer have it.

That is so pathetic it makes me laugh.

Xaretic

I guess I will just keep trying...

Xaretic

Ok, no longer need the number for Betthesda, I found a number for Vlatko Andonov in public records, he is a big guy there so hopefully I can get this fixed.

I got his voicemail and left a message...hopefully he will get it today.

ZOS_DaryaK

I'm sorry we were not able to reply to this thread earlier. If you are unable to log into the support portal to submit a ticket, you can simply click the "Can't log in" link that is on that page and then submit a ticket. I am closing this thread because this issue was resolved in a separate thread.