The Scribes of Fate DLC and Update 37 base game patch are now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of January 30:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – February 1, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Latest Maintenance = unable to login?

MaxwellC
MaxwellC
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Maintenance has concluded and when I click on my character to login I'm only given the "Requesting character load" which continues till I'm kicked for inactivity. Anyone else experiencing the same issues or am I the only one?
I've tried unplugging my Xbox and restarting, restarting my router, exiting the game, and restarting my console.
不動の Steadfast - Unwavering
XBL Gamer Tag - Maxwell
XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」
Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
Coined by Maxwel
l
  • Nestor
    Nestor
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    On the PC, I try the Login Triple Step, although rebooting your console should have done the same thing. But, try this

    1. Try to login, if it takes longer than normal, stop the login
    2. Try to login again, you should get an immediate error message (this means the next step should work), cancel out of this
    3. Try to login a third time, it should let you in.

    I have no confirmation that this works on the consoles, but I do have to do this from time to time on the PC.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • MaxwellC
    MaxwellC
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    Thanks for the info but I've tried something similar to that already since I can't stop the login I'd try closing the game then restarting the login process and I experience the problem regardless.
    不動の Steadfast - Unwavering
    XBL Gamer Tag - Maxwell
    XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
    XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
    PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」
    Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
    Coined by Maxwel
    l
  • Smitch_59
    Smitch_59
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    I'm having a similar problem. I could load my lvl35 DK, but it was horribly laggy. Logged him off and am now tryin to load my lvl36 sorc. It just sits on the screen that says "Requesting character load."

    Worked fine yesterday. This morning's server maintenance messed something up.

    XB, NA server.
    By Azura, by Azura, by Azura!
  • Rex-Umbra
    Rex-Umbra
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    Pretty sure they broke the server cause when i get into game all i can do is stare at load screens.
    Xbox GT: Rex Umbrah
    GM of IMPERIUM since 2015.
  • shootatme80
    shootatme80
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    I tried logging in with my VR15 NB I was using until a few minutes before the update. I got stuck at "Requesting character load", reset and tried again with the same result. I selected my VR16 and had no problem logging in. Tried several times and I'm still unable to login with my VR15.

    My VR15 is at Wayrest Outlaw Refuge.
    Edited by shootatme80 on May 24, 2016 3:58PM
    Xbone/NA
  • Smitch_59
    Smitch_59
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    Well, so far I've successfully loaded 2 of the 3 characters I've tried. My lvl36 sorc won't load. I haven't tried my other 4 characters yet.

    By Azura, by Azura, by Azura!
  • Nestor
    Nestor
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    Are the characters you can't load logged out in Cyrodiil or Rawkla or other heavily populated area?

    @Smitch_59 @MaxwellCrystal @shootatme80 @Rex-Umbra
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Rex-Umbra
    Rex-Umbra
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    I got in twice then got an infinite load screen going into Sentinal outlaw refuge. Force shut down waiting 10min got back in on a different character same thing happened going into vulkal guard outlaw refuge.
    Xbox GT: Rex Umbrah
    GM of IMPERIUM since 2015.
  • Nestor
    Nestor
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    I would not consider an outlaw refuge to be all that busy. Although, you can log out of a character in the refuge, then log back in to find the character outside of the refuge. Still Sentinal is not all that busy. Vulkhel Guard can be busy, but I have never heard of anyone having issues logging into that city.
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Rex-Umbra
    Rex-Umbra
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    Just happened again Elden Root Refuge. I am DC so these are not populated areas the servers just won't load.
    Xbox GT: Rex Umbrah
    GM of IMPERIUM since 2015.
  • MaxwellC
    MaxwellC
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    @Nestor
    Mine are both located in stormhaven atm
    不動の Steadfast - Unwavering
    XBL Gamer Tag - Maxwell
    XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
    XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
    PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」
    Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
    Coined by Maxwel
    l
  • Rex-Umbra
    Rex-Umbra
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    ZOS acknowledge and fix this asap most console players do not use the forums but it's affecting a lot of players.
    Xbox GT: Rex Umbrah
    GM of IMPERIUM since 2015.
  • Lumenn
    Lumenn
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    Dunno if it helps but hours after maintenance complete I logged in(Xbox na) and the "server will be closing in 10 minutes for maintenance" message came up. Was thinking maybe an emergency patch. Then it crashed, started back up, and was able to play.
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    We've moved this discussion to the Xbox One Support forum.
    Edited by ZOS_DaryaK on May 24, 2016 5:26PM
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    If anyone is still having issues please reply with the names of characters that are affected, the zone they are in, and which megaserver.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • MaxwellC
    MaxwellC
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    XBL GT Maxwell (MAXWELL)
    Character name(s) Maxwell Crystal | Max Crystal
    North American Server
    Daggerfall alliance located in Stormhaven.
    @ZOS_DaryaK
    For compensation can I buy the dro'amthra mount early :)?
    Edited by MaxwellC on May 24, 2016 5:49PM
    不動の Steadfast - Unwavering
    XBL Gamer Tag - Maxwell
    XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
    XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
    PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」
    Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
    Coined by Maxwel
    l
  • SammyShotBothSides
    ZOS_DaryaK wrote: »
    If anyone is still having issues please reply with the names of characters that are affected, the zone they are in, and which megaserver.

    Sullena - Stormhaven - North American Megaserver - "Character load request time-out"
  • americansteel
    americansteel
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    Cant log into characters.
    NO LONGER PLAYING ESO

    POOR SERVER PERFORMANCE
    LAG
    LOAD SCREENS
    DONE
  • shynay21
    shynay21
    xbox 1, na server, requesting char load stuck, my GT is shayshae boogie and im in stormhaven, toon name is sage dereaux
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    (x-posted from this thread)

    We're currently investigating this, folks. In the meantime, @ZOS_DaryaK is gathering names of characters that are affected and the zone they are in (thank you!) You could help her out by posting that info. We'll keep you update as we learn more.
    Jessica Folsom
    Lead Community Manager - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • TrivialGinger
    Character name: Red Willow
    Zone: Stormhaven
  • shootatme80
    shootatme80
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    Still stuck at "Requesting character load"
    Xbox One/NA Server
    GT: shootatme80
    Name: Sinar Tavakhan
    Location: AD Wayrest Outlaw Refuge
    Xbone/NA
  • darkshardx
    I can load my character, and can travel to SOME locations, but when i attempt to shrine back into Coldharbour to continue questing I get an infinite load screen. I've tried porting into CH from multiple wayshrines with the same result. I suspect this is much more widespread than just a few of our characters, but as was said, a lot of XBOX users don't come to these forums.

    XBL GT: darkshardx
    Character name(s) Eoloth
    North American Server
    Aldmeri Dominion currently located in Malabal Tor.
    Edited by darkshardx on May 24, 2016 6:01PM
  • MaxwellC
    MaxwellC
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    @ZOS_JessicaFolsom
    So about buying that dro'amthra mount early... ;)
    不動の Steadfast - Unwavering
    XBL Gamer Tag - Maxwell
    XB1 Maxwell Crystal - NA DC CP 800+ Redguard Stamina DK
    XB1 Max Crystal - NA DC CP 800+ Brenton Magicka DK
    PC Maxwell-Crystal - NA DC - CP 200+ Brenton Magicka DK 「Retired」
    Band Camp statements: To state "But this one time I saw X doing X... so that justifies X" Refers to the Band camp statement.
    Coined by Maxwel
    l
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Update: We're performing a reboot of the North American Xbox One megaserver at 3PM EDT to address this issue.
    Jessica Folsom
    Lead Community Manager - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    @ZOS_JessicaFolsom
    So about buying that dro'amthra mount early... ;)

    Just two more days!
    Jessica Folsom
    Lead Community Manager - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • shocky1025
    shocky1025
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    ZOS_DaryaK wrote: »
    If anyone is still having issues please reply with the names of characters that are affected, the zone they are in, and which megaserver.

    Shembuloc in Wrothgar Malestrom arena north American megaserver. I have ESO. 5k crowns as compensation for being unable to play what I pay for, right?
  • shocky1025
    shocky1025
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    shocky1025 wrote: »
    ZOS_DaryaK wrote: »
    If anyone is still having issues please reply with the names of characters that are affected, the zone they are in, and which megaserver.

    GT Shocky1025
    Shembuloc in Wrothgar Malestrom arena north American megaserver. I have ESO. 5k crowns as compensation for being unable to play what I pay for, right?

  • RaEDe
    RaEDe
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    Raede
    Hew's Bane
    NA
    All was fine after morning maintenance but had the long loading screens after the afternoon "fix"
  • Lumenn
    Lumenn
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    Well I can log in on all characters just logging or zoning into Auridon has super long load times.
    Ulfuur
    Sscorn
    Daemyon
    All NA Auridon.
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