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"Direct X version not supported, but running Direct X 11.1 and my GPU supports Direct X 11
Dewbell
Soul Shriven
This is a new problem for me since upgrading to Windows 10. While running Windows 7 and previously running Windows 10, I could play ESO on this exact same machine with no problems. It says that the DirectX version is not supported, but I am running DirectX 11.1 and windows update shows no further updates for Direct X. My GPU is an NVIDIA 525M with all drivers fully up-to-date, which supports Direct X 11. I have searched the forums for a solution but have not found any thus far, as none of the current topics apply to my specific problem. The report is attached.
I sent my query to support and they directed me here.
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DewbellSoul ShrivenThus far, I have:
Thus far I have tried the following things:
1. Run Windows Update and Restarted
2. Manual Install of DirectX End User Platform and Restarted
3. Running ESO repair and Restarted
4. Uninstalling and Redownloading/Installing ESO and Restarted
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Idinuse✭✭✭✭✭
✭✭Your GPU chipset should be able to support DX11 on a hardware level (DX12 even), but checking nVidias tech page about the 525M it says that supported features may vary depending on OEM manufacturer.
However, reading your Report.txt I can see that your GPU chipset is listed as HD 3000 and that the feature section says
"Feature Levels: 10.1, 10.0, 9.3, 9.2.
It was some time I checked and I can't find a better link now, but if you check the link below and follow the rightmost column, you'll see further down that page that the HD 3000 chip set indeed only supports 10.1 on a HW level.
https://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide
Hope this helps!Edited by Idinuse on May 8, 2016 4:54PMSed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?1 -
Rosveen✭✭✭✭✭
✭✭✭✭Open Nvida Control Panel and make sure ESO is set to always use the Nvidia GPU. My PC usually reverts ESO settings to integrated graphics after updates, which results in this error.3 -
Idinuse✭✭✭✭✭
✭✭Ah! Brilliant @Rosveen! This would explain the HD 3000 chipset listed in Report.txt instead of the 525M too.Edited by Idinuse on May 8, 2016 5:19PMSed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?1