still need help with access codes

CaineCarver

Im really getting frustrated. Just got this auto response after days of trying different ways to get help with this issue. Yet again Im sent to a link that ends up asking for a code I do not get!
Greetings,

Thank you for contacting the Bethesda Team. If you are contacting us in regards to The Elder Scrolls Online: Tamriel Unlimited, please go to https://help.elderscrollsonline.com and login with your game login details to open a help ticket. This will assist our Support Team in addressing your issue more efficiently.

If you are contacting us regarding another Bethesda title, please open a help ticket with our Technical Support Team by visiting http://help.bethesda.net and selecting "Ask Support".

We also encourage you to review our Support Centers for some commonly asked questions in regards to issues you may be experiencing with your products. Our forums are also great places to check for answers to popular questions. You can check them out in the links below:

http://forums.elderscrollsonline.com/
http://forums.bethsoft.com/

Warm Regards,
The Bethesda Team
04/29/2016 05:10 AM

Hi,

I need some help. I down loaded ESO to my new laptop a few nights ago. And I was asked for an access code that should be sent to my email but after 3 days of trying I never get the access code. I did check my spam folder too. I looked up the problem in the knowledge base and tried adding the contact info and turning off my virus/fire wall. Still no luck. I went to send a support ticket and guess what? It wants an access code to log in as well. LOL Catch 22. Anyway I am stuck. Always before I got the codes ok for my desktop PCs.

Hope you can help

CaineCarver

Thank You again,

I have received a real email from support now so hopefully I am closer to a solution.

Caine

Dustile

If you have g-mail check the new premonitions box. It sends codes for stuff like what your talking about to the new promotions inbox instead the normal inbox


So go to inbox and at the top of the e-mail list you will notice 3 tabs marked "primary" "social" and "promotion"

CaineCarver

I use a different Email host but have tried all my folders. I even was going to change my account email but there is no auto web option to do so. Guess you need to do that by ticket too

CaineCarver

OK I realize we are into the weekend but this issue is further exasperated by the fact I keep getting other auto emails from Elder scrolls no problem just no access codes that I need. I even left an in forum message to Gina but have heard from no one. ZOS is anyone out there at all?

Necrogardna

Hello guys . I am new here I bought the game last week after i registetd my account i waited for the game to download and patch i wanted to start the game and i couldnt becose of the accses code and i contacted them and they still didnt replay so do you know how to help

ZOS_DaryaK

Hello, we apologize for the inconvenience you're experiencing regarding the access code. Please reply to the response you received to get further assistance from the customer support team.

CaineCarver

So I did as you asked and replied to the auto response email to seek additional help but all I got was the same Auto reply Email sent to me a 2nd time. Email was sent to and from: ESO_Help@helpmail.elderscrollsonline.com

Any other Ideas?

ZOS_DaryaK

I'm sorry about that, CaineCarver, I've reached out to our support team and ensured your request has been routed to the correct team.