When MMO devs take action...

Moglijuana

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, and will play it for a long time, but it seems as if they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest.I guess I can make myself feel better by buying a jungle book outfit for my argonian?

jamesharv2005ub17_ESO

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

Moglijuana

jamesharv2005ub17_ESO wrote: »

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

I sure would hope so...but seeing smaller teams put forth greater effort into fixing their (currently live) products kind of disheartens me =/. Here I am still waiting for reflective scales to be fixed...almost a month later.

phaneub17_ESO

When ESO first launched it had several bugs too, many of them annoying and sometimes things would reset like the bank upgrades which also inadvertently sent you additional rings of mara and bonus map packs that you got to keep for free. For compensation they gave us several free days on our subscription and if you were affected by the bank upgrade bug you could report it and they would send you around 20,000 gold for each time it reset.

When games come out, they do give out free stuff for bugs as compensation, that game came out recently, they probably wouldn't do the same if it were a year or two later with the same results.

Lysette

When the servers were down for a couple of hours in EVE online due to an issue, which they could not find within the normal 30 minutes downtime window, we got a very generous allotment of skill points for free. And that game is nearly 13 years old. On top of it, the tech department gave us a detailed dev blog, about what went wrong and why it took several hours to find and fix the issue. A lot of players requested this and we got the answer in detail which made us understand why we had to deal with this interruption. This I call customer service and respecting paying customers.

Egonieser

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, and will play it for a long time, but it seems as if they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest.I guess I can make myself feel better by buying a jungle book outfit for my argonian?

They don't do it because they care, they do it because Ubisoft told them to, to save face. Due to very bad press Ubisoft got the past few years, they gotta at least make it look like they care (which they don't - many previous and buggy games are proof of that).

Moglijuana

phaneub17_ESO wrote: »

When ESO first launched it had several bugs too, many of them annoying and sometimes things would reset like the bank upgrades which also inadvertently sent you additional rings of mara and bonus map packs that you got to keep for free. For compensation they gave us several free days on our subscription and if you were affected by the bank upgrade bug you could report it and they would send you around 20,000 gold for each time it reset.

When games come out, they do give out free stuff for bugs as compensation, that game came out recently, they probably wouldn't do the same if it were a year or two later with the same results.

I only started with console release and have yet to see that level of enthusiasm in regards to customer service. I understand ZOS has a ton on their plate to deal with atm, but it's not like they have gotten "better", in fact it seems quite the opposite. I wish I was able to play during beta and the golden years of ESO's creation but sadly I was not. I'm just going off of mine (and millions of others) current situation and the view I have on the ever elusive mind of ZOS. There is no hate, just an ever growing "trench" of a lack communication between the devs and the players who want them to be the best devs they can be.

Lysette wrote: »

When the servers were down for a couple of hours in EVE online due to an issue, which they could not find within the normal 30 minutes downtime window, we got a very generous allotment of skill points for free. And that game is nearly 13 years old. On top of it, the tech department gave us a detailed dev blog, about what went wrong and why it took several hours to find and fix the issue. A lot of players requested this and we got the answer in detail which made us understand why we had to deal with this interruption. This I call customer service and respecting paying customers.

^^^THAT is what I'm talking about. With a game as big as ESO you would think their effort into fixing their game, and explaining what needs to be fixed, would be more urgent than simply looking for new content to sell...even if the servers were offline for a WEEK I would be ok with it if they explained what was going on. Currently we have nothing...except No ETA™

Lysette

Moglijuana wrote: »

phaneub17_ESO wrote: »

When ESO first launched it had several bugs too, many of them annoying and sometimes things would reset like the bank upgrades which also inadvertently sent you additional rings of mara and bonus map packs that you got to keep for free. For compensation they gave us several free days on our subscription and if you were affected by the bank upgrade bug you could report it and they would send you around 20,000 gold for each time it reset.

When games come out, they do give out free stuff for bugs as compensation, that game came out recently, they probably wouldn't do the same if it were a year or two later with the same results.

I only started with console release and have yet to see that level of enthusiasm in regards to customer service. I understand ZOS has a ton on their plate to deal with atm, but it's not like they have gotten "better", in fact it seems quite the opposite. I wish I was able to play during beta and the golden years of ESO's creation but sadly I was not. I'm just going off of mine (and millions of others) current situation and the view I have on the ever elusive mind of ZOS. There is no hate, just an ever growing "trench" of a lack communication between the devs and the players who want them to be the best devs they can be.

Lysette wrote: »

When the servers were down for a couple of hours in EVE online due to an issue, which they could not find within the normal 30 minutes downtime window, we got a very generous allotment of skill points for free. And that game is nearly 13 years old. On top of it, the tech department gave us a detailed dev blog, about what went wrong and why it took several hours to find and fix the issue. A lot of players requested this and we got the answer in detail which made us understand why we had to deal with this interruption. This I call customer service and respecting paying customers.

^^^THAT is what I'm talking about. With a game as big as ESO you would think their effort into fixing their game, and explaining what needs to be fixed, would be more urgent than simply looking for new content to sell...even if the servers were offline for a WEEK I would be ok with it if they explained what was going on. Currently we have nothing...except No ETA™

Well, it was a complicated issue, which did not appear on the test server, even they had mass tests on it. But it possibly would have been an issue on the live server. It was not easy for them to find it, but in the end the issue was a technical one, because the test server is a smaller environment which is less complex than the live server cluster and so the issue appeared on the more complex live server cluster, but did not show on the test server before. it was not even an emergency, but they suspected, that if they would let the server run until the next scheduled downtime, it could possibly effect the health of the database and so they rather took it offline and fixed it immediately than to risk, that they would have to do a roll back later. Better prevent a possible error than to allow it to even happen, that was their idea and why they fixed it before going back live.

Edit.: and we got an half-hourly update about the state of their work including a pizza break for the developers, they even posted a picture of it and asked for our understanding. This here



Btw. that is not a rest room or so, they really have pool tables, gambling machine, workout gear and stuff like that mixed with the desks and billboards right in their offices. They even made a video about it and showed us how their offices look like on all floors. It's basically an employee paradies, where friends work with friends passionately on a game which they love. This can really be felt - maybe the isolated location in Iceland makes them bonding in this way. The devs even made music videos - really fancy stuff like this here.





'That is CCP staff - devs, GMs and community manager - can you imagine Gina in such a video?

Haha, did you see that at the end?- "No lag fixing developers in this video" - great.

QuebraRegra

the DIVISION is laughable in terms of content comparison complexity to ESO.

I'll take some xtra crowns tho as a feel-good

vyndral13preub18_ESO

Comparing the two isnt fair. ESO didnt have crowns at launch to give away, since they were still pretending they could make it with a subscription based model.

s7732425ub17_ESO

ESO has lots of annoyances, but is in no way "unplayable". Most of the things on this forum are overblown.

Expoiters? Go play PVP for 3 hours and tell me how often an "exploiter" has ruined your experience. Yea, probably less than 1% of the time.

I know guilds who run Trials and vet dungeons for hours every day. Aside from the occasional crash, you pretty much can play for hours and hours in this content and not run into issues.

Do we need compensation? Nope. Players will be perfectly happy once some of the annoyances are fixed, but there's no reason for blanket compensation.

Moglijuana

Lysette wrote: »

Moglijuana wrote: »

phaneub17_ESO wrote: »

When ESO first launched it had several bugs too, many of them annoying and sometimes things would reset like the bank upgrades which also inadvertently sent you additional rings of mara and bonus map packs that you got to keep for free. For compensation they gave us several free days on our subscription and if you were affected by the bank upgrade bug you could report it and they would send you around 20,000 gold for each time it reset.

When games come out, they do give out free stuff for bugs as compensation, that game came out recently, they probably wouldn't do the same if it were a year or two later with the same results.

I only started with console release and have yet to see that level of enthusiasm in regards to customer service. I understand ZOS has a ton on their plate to deal with atm, but it's not like they have gotten "better", in fact it seems quite the opposite. I wish I was able to play during beta and the golden years of ESO's creation but sadly I was not. I'm just going off of mine (and millions of others) current situation and the view I have on the ever elusive mind of ZOS. There is no hate, just an ever growing "trench" of a lack communication between the devs and the players who want them to be the best devs they can be.

Lysette wrote: »

When the servers were down for a couple of hours in EVE online due to an issue, which they could not find within the normal 30 minutes downtime window, we got a very generous allotment of skill points for free. And that game is nearly 13 years old. On top of it, the tech department gave us a detailed dev blog, about what went wrong and why it took several hours to find and fix the issue. A lot of players requested this and we got the answer in detail which made us understand why we had to deal with this interruption. This I call customer service and respecting paying customers.

^^^THAT is what I'm talking about. With a game as big as ESO you would think their effort into fixing their game, and explaining what needs to be fixed, would be more urgent than simply looking for new content to sell...even if the servers were offline for a WEEK I would be ok with it if they explained what was going on. Currently we have nothing...except No ETA™

Well, it was a complicated issue, which did not appear on the test server, even they had mass tests on it. But it possibly would have been an issue on the live server. It was not easy for them to find it, but in the end the issue was a technical one, because the test server is a smaller environment which is less complex than the live server cluster and so the issue appeared on the more complex live server cluster, but did not show on the test server before. it was not even an emergency, but they suspected, that if they would let the server run until the next scheduled downtime, it could possibly effect the health of the database and so they rather took it offline and fixed it immediately than to risk, that they would have to do a roll back later. Better prevent a possible error than to allow it to even happen, that was their idea and why they fixed it before going back live.

So how do we, as fans of ESO and ZOS, defend their (seemingly constant) decision to push through content that has known bugs that have been tested, duplicated and reported...? Is there a way for us to get more details on what/where/how/why things get messed up in the patch process? Simple information would please 90% of the people on here lol.

MasterSpatula

Hey, remember the banking bug right around release? Remember how ZOS compensated us with gold for the inconvenience?

The banking bug. Never forget.

DRXHarbinger

Well I got dashboarded on round 9 vma before the save feature came in. Quite annoying and I hadn't yet completed it, I wrote to cs via the online page and they sent me 20k gold and 20 soul gems.....never heard of anyone else getting that. So they do listen and sort you out when things go wrong.

MasterSpatula

DRXHarbinger wrote: »

Well I got dashboarded on round 9 vma before the save feature came in. Quite annoying and I hadn't yet completed it, I wrote to cs via the online page and they sent me 20k gold and 20 soul gems.....never heard of anyone else getting that. So they do listen and sort you out when things go wrong.

They sent me a link to a free download of Daggerfall in "compensation" for a bug once. I didn't bother to mention that the game had been free for three years and I already owned the game on disc anyway. It was simultaneously a kind yet empty gesture all at once.

Moglijuana

DRXHarbinger wrote: »

Well I got dashboarded on round 9 vma before the save feature came in. Quite annoying and I hadn't yet completed it, I wrote to cs via the online page and they sent me 20k gold and 20 soul gems.....never heard of anyone else getting that. So they do listen and sort you out when things go wrong.

See? Stuff like that makes me happy . I think my whole issue is the lack of public communication ESO has when compared to other AAA titles. They need to emphasize their good side more. If a newbie came into these forums I highly doubt they would want to play anymore...you know?

Korah_Eaglecry

Moglijuana wrote: »

jamesharv2005ub17_ESO wrote: »

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

I sure would hope so...but seeing smaller teams put forth greater effort into fixing their (currently live) products kind of disheartens me =/. Here I am still waiting for reflective scales to be fixed...almost a month later.

Giving people free stuff is not greater effort. And you must not have been here in the beginning of this game. It was a mess and the Devs worked hard to get it stable and working the way it needed to be. Hell they gave anyone on PC crowns for every month they had been subbed in the year prior to it going B2P. As well as rewards for loyalty to the game.

People need to stop acting like they deserve some free gift every time something goes sideways in a video game. Youre not entitled to anything and it doesnt make the Developers any less hard working than others because they dont shower you with virtual gifts every time something doesnt go to your liking.

Moglijuana

Korah_Eaglecry wrote: »

Moglijuana wrote: »

jamesharv2005ub17_ESO wrote: »

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

I sure would hope so...but seeing smaller teams put forth greater effort into fixing their (currently live) products kind of disheartens me =/. Here I am still waiting for reflective scales to be fixed...almost a month later.

Giving people free stuff is not greater effort. And you must not have been here in the beginning of this game. It was a mess and the Devs worked hard to get it stable and working the way it needed to be. Hell they gave anyone on PC crowns for every month they had been subbed in the year prior to it going B2P. As well as rewards for loyalty to the game.

People need to stop acting like they deserve some free gift every time something goes sideways in a video game. Youre not entitled to anything and it doesnt make the Developers any less hard working than others because they dont shower you with virtual gifts every time something doesnt go to your liking.

This wasn't a post about wanting free stuff...considering we already pay for the game? And me asking for a main class ability to work isn't really asking for "free stuff". It's just a comparison of other titles and their apparent (and public) communication to their customer base. Leave your negativity outside of this thread please as it moves the discussion no where.

Moving on... you mention their effort when the game released (again I started on console). How do you feel about their effort (and communication) currently?

Eshelmen

UBiSOFT has stepped up their game since their launch of AC Unity. They actually cared about the publicity they recieved from that game and immediately apologized and promised to put full force in to ensuring their released products are at the industry standard.

UBI messed up with characters being lost in The Division. Zeni hasn't really had this issue yet.

There is a huge difference between losing your entire character versus lagging out every now and then.

I don't expect compensation from Zeni, I just expect them to get off their high horse, address the problems and fix them.

Moglijuana

Eshelmen wrote: »

UBiSOFT has stepped up their game since their launch of AC Unity. They actually cared about the publicity they recieved from that game and immediately apologized and promised to put full force in to ensuring their released products are at the industry standard.

UBI messed up with characters being lost in The Division. Zeni hasn't really had this issue yet.

There is a huge difference between losing your entire character versus lagging out every now and then.

I don't expect compensation from Zeni, I just expect them to get off their high horse, address the problems and fix them.

If only lagging out was the only issue lol. But that is a different discussion.

The high horse is the real issue...

Lysette

Moglijuana wrote: »

DRXHarbinger wrote: »

Well I got dashboarded on round 9 vma before the save feature came in. Quite annoying and I hadn't yet completed it, I wrote to cs via the online page and they sent me 20k gold and 20 soul gems.....never heard of anyone else getting that. So they do listen and sort you out when things go wrong.

See? Stuff like that makes me happy . I think my whole issue is the lack of public communication ESO has when compared to other AAA titles. They need to emphasize their good side more. If a newbie came into these forums I highly doubt they would want to play anymore...you know?

Yeah, hard to understand they do not know the basic business rule "do good, and tell everyone about it". To communicate what they do to make us happy and where problems are, is not a waste of time, it is costumer relations and creates a bond and makes us more likely to spread the news, that things have changed here. I want to believe that, but it is getting harder.

Eshelmen

Moglijuana wrote: »

Eshelmen wrote: »

UBiSOFT has stepped up their game since their launch of AC Unity. They actually cared about the publicity they recieved from that game and immediately apologized and promised to put full force in to ensuring their released products are at the industry standard.

UBI messed up with characters being lost in The Division. Zeni hasn't really had this issue yet.

There is a huge difference between losing your entire character versus lagging out every now and then.

I don't expect compensation from Zeni, I just expect them to get off their high horse, address the problems and fix them.

If only lagging out was the only issue lol. But that is a different discussion.

The high horse is the real issue...

Regardless of bugs or lagging out, doesn't matter. The point is that nobody here is losing their characters after dozens to hundreds of hours of time and effort thrown in to each character and then wipe. Unless I'm mistakened but Zeni hasn't had this issue since I've been playing and I don't see accidental wipes happening any time soon.

UBI NEEDS to do something in regards to compensation. Zeni isn't at that point yet.

Bugs,crashes and poor performance is one thing, but a AAA publisher/developer losing its customers data? That is just embarassing.

phaneub17_ESO

Moglijuana wrote: »

phaneub17_ESO wrote: »

When ESO first launched it had several bugs too, many of them annoying and sometimes things would reset like the bank upgrades which also inadvertently sent you additional rings of mara and bonus map packs that you got to keep for free. For compensation they gave us several free days on our subscription and if you were affected by the bank upgrade bug you could report it and they would send you around 20,000 gold for each time it reset.

When games come out, they do give out free stuff for bugs as compensation, that game came out recently, they probably wouldn't do the same if it were a year or two later with the same results.

I only started with console release and have yet to see that level of enthusiasm in regards to customer service. I understand ZOS has a ton on their plate to deal with atm, but it's not like they have gotten "better", in fact it seems quite the opposite. I wish I was able to play during beta and the golden years of ESO's creation but sadly I was not. I'm just going off of mine (and millions of others) current situation and the view I have on the ever elusive mind of ZOS. There is no hate, just an ever growing "trench" of a lack communication between the devs and the players who want them to be the best devs they can be.

Lysette wrote: »

When the servers were down for a couple of hours in EVE online due to an issue, which they could not find within the normal 30 minutes downtime window, we got a very generous allotment of skill points for free. And that game is nearly 13 years old. On top of it, the tech department gave us a detailed dev blog, about what went wrong and why it took several hours to find and fix the issue. A lot of players requested this and we got the answer in detail which made us understand why we had to deal with this interruption. This I call customer service and respecting paying customers.

^^^THAT is what I'm talking about. With a game as big as ESO you would think their effort into fixing their game, and explaining what needs to be fixed, would be more urgent than simply looking for new content to sell...even if the servers were offline for a WEEK I would be ok with it if they explained what was going on. Currently we have nothing...except No ETA™

Games change when they go from subscription model to whatever the hell we have now... If ESO stayed the subscription model while sustaining a large enough audience, there be a much more transparent form of compensation than what we see today. Game companies feel more obligated when their entire player base is paying a monthly fee to keep it all running.

jamesharv2005ub17_ESO

Moglijuana wrote: »

jamesharv2005ub17_ESO wrote: »

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

I sure would hope so...but seeing smaller teams put forth greater effort into fixing their (currently live) products kind of disheartens me =/. Here I am still waiting for reflective scales to be fixed...almost a month later.

How are they making some sort of greater effort? The put out a game so full of holes its rediculous. None of it works as its supposed to. For all that trouble including missing items and entire characters you get a few currency? Thats more of an insult than anything else. The exploit they are talking about isnt even fixed. You can still do it just they will ban you if caught.

Volkodav

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, and will play it for a long time, but it seems as if they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest.I guess I can make myself feel better by buying a jungle book outfit for my argonian?

I read so many bad reviews of Division that I wouldnt DL it into my PC for anything.

YeOldeGamer

I played ALOT of the Division. The data loss is only one aspect of failure. The game is completely riddled with cheats and glitches allowing anyone shady enough to get a HUGE advantage over legit players. The devs have proven themselves completly incompetent in dealing with the situation. Its a damn shame because at its core its a great game.

PurifedBladez

The division is garbage.. I played a good bit of it. The game is literally all about exploits. That's all everyone wants to do, it's crazy. Plus it's boring and, super easy.

Edit - if you think eso is buggy...

Eshelmen

Which has nothing to do with this thread ^ 0_o

ComboBreaker88

jamesharv2005ub17_ESO wrote: »

Moglijuana wrote: »

http://www.shacknews.com/article/94195/the-division-compensating-players-with-phoenix-credits-for-various-bugs

I don't even play the Division. I love ESO, but at least they are on top of their bugs ASAP whether it be compensating players, disciplining exploiters etc...and they don't even have paid subscribers...idk how to feel about this when comparing the constant issues we all face every day...it makes me feel under appreciated as a paying customer to be quite honest. I guess I can make myself feel better by buying a jungle book outfit for my argonian?

Pretty sure we would get a LOT more than a few crowns if our characters were deleted and could not be recovered. The problems in ESO pale in comparison to that game. Its so full of holes, bugs and exploits its not even playable period. At least ESO only the PVP area is fubar.

They give 7500 crowns as compensation for a character they lose. Instead of you know, restoring the character..

Eshelmen

Why the hell are you guys even playing this game if it's so "crappy"?
*** or get off the pot.

Jaronking

Eshelmen wrote: »

Why the hell are you guys even playing this game if it's so "crappy"?
*** or get off the pot.

Yea that's a great idea tell more people to leave the game that's a great idea.Instead of trying to find a way for ESO to keep more players you want more to leave wow your a great members member of the community.