Charged for an account EVEN AFTER IT WAS CANCELLED!

skyracer500b14_ESO · April 2016

I've had some horrible customer service with you guys, worse than swtor even, so hopefully someone can change my mind this time around! I've not been able to find your contact support PHONE NUMBER (do you not have one? seriously?!), I've not received any e-mails back, so I'm assuming that you have NO workers on the weekends (wtf?) and I haven't even received a "lol we're lookin into it" or anything letting me know my matter is being handled.

I've been charged over 4 times even AFTER I cancelled my *** sub. I do not want to pay for ESO plus, especially if I'm not even playing the *** game BECAUSE I CANNOT AFFORD IT!!!! I doubt I'll get a refund or even a response but please, for the love of god, can someone give me a PROPERLY WORKING PHONE NUMBER OR TICKET PLACE TO GET A REFUND?! >:O I'll force a refund and happily take the ban to my account considering I didn't even get past 10 without being bored.

skyracer500b14_ESO · April 2016

I am freaking out. I really can't afford this, so can someone please respond.

ZOS_CoriJ · April 2016

Greetings,

If this was a recent charge it can usually be taken care of. However account issues cannot be handled over the forums. You will need to submit a ticket in order to have this issue addressed. This allows you a private channel where customer support can discuss any security sensitive information.

We understand that this is a matter of some urgency for you. If you have not received a response within a reasonable amount of time, please leave the ticket number for your issue on this thread. In the meantime we would suggest logging into your account on account.elderscrollsonline.com, accessing Membership, and making sure your membership is in fact canceled.

Phone support is not available at this time.