Banned due to birthplace

kuro-dono · April 2016

Ermmm, got mail of sort, asking to help get persons account unbanned, he said he has never done anything wrong and says he been banned for being and living at iran? is this correct?

Katahdin · April 2016

It's probably a scam. Don't respond to it.

Alorier · April 2016

Pass that straight to Zos to deal with

Xendyn · April 2016

Real world email? Someone you know in game? What is he asking you to do?
Sounds like phishing from what little you said.

CaptainBeerDude · April 2016

File it with the email from the dying English lady who wants to give you her billions, but you just need to pay some lawyer/bank fees.

kuro-dono · April 2016

Nah, guildie, who had asked his mate to inform me that he is banned and needs help to play eso again. They were honest folks and fun with them until "disappeared" Didnt do any pvp but just pve

SantieClaws · April 2016

Could be due to use of a dodgy proxy server, could be payment issues - lots of reasons sadly why someone in Iran could have problems playing that are not directly due to their geographical location.

Chances are that ZoS won't discuss the details with anyone but the player themselves.

Xendyn · April 2016

SantieClaws wrote: »

Could be due to use of a dodgy proxy server, could be payment issues - lots of reasons sadly why someone in Iran could have problems playing that are not directly due to their geographical location.

Chances are that ZoS won't discuss the details with anyone but the player themselves.

Hey you got your name changed!! Grats!

SantieClaws · April 2016

This one indeed goes under her own name now. Let's hope we don't move to the combined Bethsoft forums too soon!

Ra'Shtar · April 2016

I read on reddit a while ago from someone who had the same issue from one the the middle east countries that it was not a supported country due to some political issues and some kind of weird law maybe is the same of Iran.

idk · April 2016

Katahdin wrote: »

It's probably a scam. Don't respond to it.

Exactly. How would they even know who you are to begin with.

If the email contacted you concerning ESO I suggest changing your email and ESO passwords and ensure they have different passwords. Attempt at Hacking the account may be next.

ListerJMC · April 2016

I'm not sure what you could possibly do to help him get unbanned? It'd probably be better for him to ask ZoS about it.

Moonshadow66 · April 2016

SantieClaws wrote: »

This one indeed goes under her own name now. Let's hope we don't move to the combined Bethsoft forums too soon!

Every single time I read one of your postings, I can literally "hear" the Khajiiti voice because of the way you write it

For some reason, it "sounds" like the voice of Aelif (and other NPCs with the same voice) in my mind, which is also my favorite Khajiit voice^^

Elsonso · April 2016

My guess would be that this will escalate into a simple request: "I can't even log into to leave a help message. Can I use your account to log into the help system and send a message to ZOS?"

Katahdin · April 2016

If the have email, they should just email support.

I've a feeling it's some sort of anti terrorism block on Iranian IP addresses or something.

Rosveen · April 2016

SantieClaws wrote: »

This one indeed goes under her own name now. Let's hope we don't move to the combined Bethsoft forums too soon!

Let's hope we never move to Bethsoft's cringeworthy attempt at a social network.

ZOS_CoriJ · April 2016

Discussion of bans are prohibited on the ESO forums.
If your friend needs someone to clarify the circumstances of his ban, please have them respond to the email received for further information. Customer Support can elaborate on any technicalities or reasoning behind a ban and why they occur.

I understand you are concerned for your friend's account, however for security reasons and privacy only the account-user himself can appeal a ban or else find out more information. Let him know that there are options for him to do so through Support should he need to start a new email.