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Subject:
Launcher stuck at 25% applying patch
Response By Email (Kathy) (03/08/2016 01:32 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited Customer Support! My name is Kathy and I'll be assisting you with your question today.
I understand you are having an issue where your launcher is getting stuck while downloading. There can be several causes for this.
The first one is to double check that your anti-virus and firewall are still allowing the launcher through as exceptions. You may want to temporarily disable these on the download to test it.
Alternately, if the progress bar freezes when trying to patch. Please try the following steps:
- Open the launcher in administrator mode, you can do this by right clicking on the launcher and selecting "Run as administrator" from the drop down menu.
- Go to game options. This is located in the middle of the launcher under the news feed.
- Cancel any update in progress.
- Return to game options and select settings.
- In setting change auto update from always to never.
- Press apply.
- Once this is complete go back to game options and select check for updates. This should start to patch the game
- If it does not patch select repair from game options and wait for the repair to finish.
- Once the repair has finished select check for updates.
Please note that you should turn back on auto update once everything is patched and updated so you don't miss any valuable updates in the future that would stop you from playing the game.
If all of the above steps fail, send over a copy of your Game Consultant and we'll be happy to review it further.
Game Consultant captures technical information that can be vital to troubleshooting hardware issues and generates a report. It is a specialized diagnostic tool designed to identify issues that may affect the play experience in The Elder Scrolls Online: Tamriel Unlimited. Please attach a copy of the Game Consultant report to any technical support request.
Here is how to find and use it:
- Click on the golden cog icon in the top right corner of the game launcher.
- Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
- Click the Game Consultant button beneath the tool description.
- A new window will pop up. When it does, click Run Tests. This may take a few minutes.
- When the test is complete, a new window will pop up saying "Success!" The report saves itself as a text file called Report.txt in the My Documents folder.
- To retrieve the file, click the Open Report Location button on the Game Consultant window, or click Open Report to simply view it.
Check out ESO Help channel for a step-by-step video on how to use The Elder Scrolls Online: Tamriel Unlimited Game Consultant: http://youtu.be/3fNqpZE_4rs.
Game Consultant is also available for direct download at the following links (add the link in a browser and press Run):
PC http://goo.gl/IqHMne
Mac http://goo.gl/obvELV
If you have any additional questions or concerns, please let us know and we'll be happy to help. Replying to this email will re-open the ticket, if it closes, and we will be back with you as soon as possible.
Regards,
Kathy
The Elder Scrolls Online Team
Customer By CSS Web (Xxxxxx Xxxxxx) (03/08/2016 01:10 PM)
I've closed and reopened launcher, rebooted my PC, uninstalled and reinstalled launcher/client, and it still freezes at 25%.
Question Reference # xxxxxx-xxxxxx
Date Created: 03/08/2016 01:10 PM
Date Last Updated: 03/08/2016 01:32 PM
Status: Waiting on Customer