The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Edler Scrolls Online has Quit unexpectedly
cotton_tail
Soul Shriven
So My gf has been trying to play and she keeps getting the Elder Scrolls Online has Quit unexpectedly error. We contacted Technical Support and recieved this general Email.
Thank you for contacting The Elder Scrolls Online Team. My sincerest apologies about the crashing issue you’re experiencing. I understand how frustrating dealing with this can be.
Many customers have reported that following these steps resolved their issue:
1. Download and install the latest graphics driver (AMD / NVIDIA )
2. Navigate to My Documents\Elder Scrolls Online\live (or liveeu)\ and delete the file labeled “usersettings” or “usersettings.txt”. Doing this will reset your settings and force the game to re-scan your hardware.
3. Add the ESOTU installation folder – C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online – as a folder exception in your third-party antivirus and/or firewall software
4. Repair the game files by opening your ESOTU launcher, selecting “Game Options”, and then “Repair”.
If the problem persists after following these steps, please attach a Game Consultant to your reply email for our Technical Support specialists. If a Game Consultant is already attached, please respond back to confirm so we may investigate deeper. Instructions on creating and finding the Game Consultant can be found here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6690/track/AvNBEwoqDv8S~ZyQGuoe~yIDYj8qEy75Mv8k~zj~PP~t
Warm regards,
The Elder Scrolls Online Team
Tried everything still get the same error, here is the crash report details:
eso has stopped working.
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.2.2.11.1264390
branch = live
char.account = lavishing_heroine
char.alliance = 1
char.name = twinkle flare
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2016-02-27T16:17:42.758Z
client.time_since_load = 203
client.timestamp = 2016-02-27T16:25:08.971Z -frme 14396-
client.uptime = 446.3
computer.name = KAREN-PC
computer.user = karen
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.1264390
exe.buildnum = 1264390
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 8.653.0.0
gfx.deviceid = 38227.68358184.0
gfx.driver = ATI Mobility Radeon HD 4570
gfx.vendorid = 4098
globby.address = 198.20.200.25
globby.port = 24504
loc.wloc = 233 246615 10748 418695 256.93
loc.world = Auridon
loc.worldid = 233
loc.zone = Auridon
login.address = 198.20.200.25
mem.system_physical = 3956
mem.total_current = 1839
mem.total_peak = 1846
mem.ws_current = 1733
mem.ws_peak = 1738
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 2
version.subpatch = 11
PLEASE HELP us:) thank you in advance
Thank you for contacting The Elder Scrolls Online Team. My sincerest apologies about the crashing issue you’re experiencing. I understand how frustrating dealing with this can be.
Many customers have reported that following these steps resolved their issue:
1. Download and install the latest graphics driver (AMD / NVIDIA )
2. Navigate to My Documents\Elder Scrolls Online\live (or liveeu)\ and delete the file labeled “usersettings” or “usersettings.txt”. Doing this will reset your settings and force the game to re-scan your hardware.
3. Add the ESOTU installation folder – C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online – as a folder exception in your third-party antivirus and/or firewall software
4. Repair the game files by opening your ESOTU launcher, selecting “Game Options”, and then “Repair”.
If the problem persists after following these steps, please attach a Game Consultant to your reply email for our Technical Support specialists. If a Game Consultant is already attached, please respond back to confirm so we may investigate deeper. Instructions on creating and finding the Game Consultant can be found here: https://help.elderscrollsonline.com/app/answers/detail/a_id/6690/track/AvNBEwoqDv8S~ZyQGuoe~yIDYj8qEy75Mv8k~zj~PP~t
Warm regards,
The Elder Scrolls Online Team
Tried everything still get the same error, here is the crash report details:
eso has stopped working.
====================================================================
[reporter]
version = 0.01
[extra]
ProductName = eso
Version = eso.live.2.2.11.1264390
branch = live
char.account = lavishing_heroine
char.alliance = 1
char.name = twinkle flare
client.executablebits = 32
client.mode = inworld
client.renderertype = D3D11
client.session_start_timestamp = 2016-02-27T16:17:42.758Z
client.time_since_load = 203
client.timestamp = 2016-02-27T16:25:08.971Z -frme 14396-
client.uptime = 446.3
computer.name = KAREN-PC
computer.user = karen
cpu.arch = 0
cpu.count = 4
cpu.level = 6
cpu.type = 586
data.depotid = 4000
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
data.syncm = databuild
data.version = 0.win.0.live.1264390
exe.buildnum = 1264390
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 8.653.0.0
gfx.deviceid = 38227.68358184.0
gfx.driver = ATI Mobility Radeon HD 4570
gfx.vendorid = 4098
globby.address = 198.20.200.25
globby.port = 24504
loc.wloc = 233 246615 10748 418695 256.93
loc.world = Auridon
loc.worldid = 233
loc.zone = Auridon
login.address = 198.20.200.25
mem.system_physical = 3956
mem.total_current = 1839
mem.total_peak = 1846
mem.ws_current = 1733
mem.ws_peak = 1738
os.osbits = 64
os.platform = windows
os.version = 6.1.7601.Service Pack 1
ptime = 0
realm.depotid = 0
realm.id = 4000
realm.name = NA Megaserver
reportfield.ver = 3
version.major = 2
version.patch = 2
version.subpatch = 11
PLEASE HELP us:) thank you in advance
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