Meta Achivements Broken

Snowthine

Per request from the help team that cannot fix this issue, I am posting the issue here in case the devs lost the request already sent them by the help team.

I have been dealing with this issue since November with no fixes from devs yet. In November I achieved the Deadly Engineer achievement but the META for All Death achievements did not update with it. I opened a ticket at that time and was given this advice:
Response By Email (Removed by Snowthine) (11/18/2015 09:05 AM) ...Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

I responded:
Customer By CSS Email (Snowthine) (11/18/2015 10:48 PM)
... It has been 2 days and the issue has not resolved itself. Additionally we have gone through the instance and done the achievement again and it is still not working. I have done the log on and off and on and off with no resolution. Re-completed the achievement with no resolution.

Help Team responded:
Response By Email (Removed by Snowthine) (11/19/2015 09:12 PM)
Many thanks for the report, though this is the end of what you and we can do. This information will be sent to the developers for review and correction. We are unable to disclose how we will correct this, we would have to suggest checking the forums for any updates regarding this issue.

Since then I have completed the last remaining Meta Achievement for the All Death challenges and have NOT been awarded the Meta along with the team I completed the challenges with. Because of that I re-opened the ticket to see how this will be fixed. Even though I was told that the Devs already have this info I was told to post here - so I am doing that now.

There has been no update, and there has been no resolution. Furthermore, I have checked VARIOUS forums and NOTHING I have seen in the last 3 months has stated anything about this, including patch notes. I will attach a screenshot of both items, my deadly engineer completed with date/timestamp and the pic from last year the day after we got the achievement, when I first opened the ticket.

What I don't understand is, we have RE-COMPLETED the achievement MANY times in 3 months, is there no way to just "delete" my progress on the ONE achievement so we can redo the achievement and re-trigger it for completion if updating it as completed in the meta this is too hard/time-consuming for the dev team?

ZOS_MollyH

Hi @Snowthine !

Can you please let us know when the most recent re-completion was of Deadly Engineer? We see when it was originally granted, but it may help to be able to put as much information as possible for our engineers.

Snowthine

Feb 13th or 14th. It was really late so it could have been either day.

Snowthine

OK, so it was Fb 14th according to the other group members I was with since it completed the same achviement for their first time. And AGAIN this evening with a new guildy on his first time.

Snowthine

Bump.

Snowthine

I'm going to bump this til there is some sort of conclusion. Just to let you know.

Lariana

A little bump from me as well. I'm an achievement hunter myself, and I'd be horrified if something like that ever happened to me. I hope yours gets fixed soon.

Snowthine

Thanks for the bump Lariana!

Seriously getting annoyed with this though. Disappointing ZOS, disappointing.
bump again.

Nerouyn

I hope you get this resolved, but having been stuck with a bugged character in another game for a ridiculously long time, I can recommend the Better Business Bureau. They're a non-government group who help to resolve issues like this. Basically it's embarrassing for companies to be complained about and complaints and outcomes are all published on their website.

http://www.bbb.org/greater-maryland/business-reviews/internet-gaming/zenimax-online-studios-in-hunt-valley-md-90260471/complaints

Failing that, this is a product you paid for which isn't working for you as intended. While your bug is hardly crippling it is a legitimate problem you've properly reported which hasn't been fixed. You're legally entitled to a fix and there'll be a government agency or small claims court you could complain to.

jamesharv2005ub17_ESO

Nerouyn wrote: »

I hope you get this resolved, but having been stuck with a bugged character in another game for a ridiculously long time, I can recommend the Better Business Bureau. They're a non-government group who help to resolve issues like this. Basically it's embarrassing for companies to be complained about and complaints and outcomes are all published on their website.

http://www.bbb.org/greater-maryland/business-reviews/internet-gaming/zenimax-online-studios-in-hunt-valley-md-90260471/complaints

Failing that, this is a product you paid for which isn't working for you as intended. While your bug is hardly crippling it is a legitimate problem you've properly reported which hasn't been fixed. You're legally entitled to a fix and there'll be a government agency or small claims court you could complain to.

Can you show me where he is legally entitled to have any issues fixed and can sue if they dont? Im just curious what law that is.

Nerouyn

jamesharv2005ub17_ESO wrote: »

Can you show me where he is legally entitled to have any issues fixed and can sue if they dont? Im just curious what law that is.

Obviously there is no single law because we don't all live in the same country. And despite any disclaimers "agreed" to in the TOS players are not necessarily restricted ZO's local jurisdiction.

But it's one of the most basic tenets of consumer law. If you pay for a product then you're entitled to receive it and in good working order.

Wikipedia is a good starting place for anyone genuinely interested in the topic.

https://en.wikipedia.org/wiki/Consumer_protection

The bug was first reported some months ago. Has been reported again. It would literally be a matter of at most a few minutes work to fix for this player - just changing a database entry. They paid for the game. They're legally entitled to the fix.

jamesharv2005ub17_ESO

So you are saying because of one meta achievement a reasonable person would consider the entire game to be defective and not in good working order?

amaniacub17_ESO

jamesharv2005ub17_ESO wrote: »

So you are saying because of one meta achievement a reasonable person would consider the entire game to be defective and not in good working order?

If you purchased a car and found out it has a defective turn signal (won't stay engaged), it would be something that demands attention because it's faulty. It doesn't mean the car itself isn't functional, but it is a feature which is expected to work, and one that you paid for when you purchased the vehicle.

The Meta Achievement that's failing to update for this player isn't quite the same level of problem, but it's still a problem that has a relatively easy solution, and garners good will toward the gaming company. Why wouldn't they want to solve this type of problem for the players, especially if they only require some data changes and extremely minimal time to accomplish? It might even be possible to create a one time script that can re-validate everyone's achievements to make sure they're all applied correctly.

Nerouyn

jamesharv2005ub17_ESO wrote: »

So you are saying because of one meta achievement a reasonable person would consider the entire game to be defective and not in good working order?

Using legal language like "reasonable person" makes you sound suspiciously like an employee trying to deceive customers into believing they don't have rights which they do. A common tactic for big businesses.

The fact stands - all customers, including the OP, have a right to play the game minus bugs. Because bugs are the product not working as intended. Bugs will arise. That's understandable and some degree of patience on the part of players is demanded. But four plus months for something this simple is definitely stretching it.

amaniacub17_ESO wrote: »

Why wouldn't they want to solve this type of problem for the players, especially if they only require some data changes and extremely minimal time to accomplish? It might even be possible to create a one time script that can re-validate everyone's achievements to make sure they're all applied correctly.

Yes such a script would definitely be possible. Depending on how the meta achievements have been coded, though, it might be quite time consuming. So unless there's other players complaining about broken meta achievements that could be wasteful.

Fixing it for this single player or even just this single achievement for everyone would be a very small job.

Snowthine

Bump.

Thanks all for your interesting opinions on the issue. I'm not really expecting [other company] level service from ZoS but this does seem a bit shabby and [other company] disappointing.

Lariana

Still not fixed? That's really sad

Maybe try sending them a ticket a week until it gets fixed?

Bump bump bumpity bump.

Snowthine

That feels when you have to level another toon just to do the achievements because ZOS doesn't give a crap. Please get some lessons from Blizzard - those guys know how to fix stuff. I was nice, but you are a massive disappointment at this stage in the game.

Snowthine

I gave up on ZOS and just leveled a different character to get the achievement done - I completed it last night. I am sad and sorry they can't figure out how to fix one small achievement. Thanks for all your suggestions and GL if you ever have an achievement screwed up for you.