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Unable to play on DX11

EliteZ
EliteZ
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Hi all,

So, at some point during update 6, my game started to crash every time I tried to play this game. Sometimes it'd crash on character selection screen, others times I could be in the game for up to 15 mins before the game crashes.
This caused me to stop playing the game, but now that I am looking to return, I am still unfortunately getting the same thing happen now.

Now, from doing some looking into this myself, I have been able to narrow the crashes down to playing the game in DX11 - No crashes if I run the game in DX9 (but obviously I'd prefer to run it in DX11 over 9). So, when I run the game in DX10, it seems to cause my GPU drivers to crash (uses 99% of GPU) which then causes ESO to crash.

If anybody could suggest some possible fixes to try and help me to solve this issue then that would be greatly appreciated.

Some Spec information:
Windows: 10
GPU: MSI 770
GPU Driver: 361.75
Max GPU Temp while running ESO and crashed: 53


Thanks.
  • calamity
    calamity
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    How do you run it in DX 9?
    That may fix my issue with being unable to get the game to run.
  • SirAndy
    SirAndy
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    Did you try running it with OpenGL?
    idea.gif
  • deleted008293
    deleted008293
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    Have you updated your drivers to the latest? Uninstall them. Revert to the sept nov 2015 ones. It could be the OS too.
    Edited by deleted008293 on February 6, 2016 5:25AM
  • EliteZ
    EliteZ
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    @Calamity I turned to DX9 by going to Documents - ESO - Live - UserSettings and search for "SET GraphicsDriver.7 "D3D11" and change to "SET GraphicsDriver.7 "D3D9"

    @SirAndy I have not tried with OpenGL, but I'd rather find the reason it's crashing on DX11 then to use something else if possible.

    @normarian I have the latest drivers and always do a clean install on updating them. I have not tried installing an old driver which I'll try today. Also, this issue started when I was running windows 8.1, but still happening on windows 10 as well since I upgraded.
  • EliteZ
    EliteZ
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    Okay, so I installed a driver from Aug 2015 and quickly tested the game. I was only logged in for about 15 mins, but no crashes. Installed the latest GPU driver again and driver crashed on character select screen
  • calamity
    calamity
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    For some reason, I don't have a usersettings file. I am not sure if that's because I haven't been able to get the game to open.
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