Friend's account has different character list on my screen compared to hers.

dsalter

i bought my friend ESO:TU for windows and we both set her up (this isn't account sharing just setup the game for her since she's new to pc gaming) , made her an account, setup for EU, English and she chose AD by random. fair enough. now this is where things get weird.
ingame, i could not AT ALL communicate with her, nor add as a friend, not even invite to guild. miss spelling? no. because we are on skype call and she shared screen so i could make SURE i typed it right. she could not add me either.

before we learned of this, i logged into her account after we set up her game from my computer so i could upgrade her to the adventure pack, don't like the idea of race locks (which btw should really be lifted but thats another issue) and did this by creating some random argonian. then i logged out and let her log in. she went straight into the game, no hassle, and i asked her did she like the character i mades name... she saw no characters... this is where i got puzzled at first but shrugged it off.

skip forward an hour, she's in mistral, i rush on over to mistral on a newbie character since i can skip the tutorial, again making sure we are both on EU, and we couldnt see eachother, message eachother or even see the same zone chat. so i told her to log out, maybe she didn't hit EU, so i logged into her again and the character she said she made ISN'T in the list! this is where i get irritated. so i asked her to log back in and show me her screen share... she has the character she made and no sign of my argonian gift character!
so i log into her again and show her what i see. no character of hers. only my argionan.

so why are we getting this? this is crippling her experience of PC gaming and it's putting her off. she also went High Elf because she was not allowed to be the "yellow elf of the ebonpact" as she put it. so she had no any race any alliance which I PAID FOR. i feel i'v been betrayed by Zenimax...

dsalter

i cant even make a support ticket because of validation issues...

ZOS_CoriJ

It sounds as though the two of you are playing on different servers. Especially in an instance where her character list is different when she logs into your (correct) EU server location, this would suggest that she is looking at EU on your computer and NA on hers.

Please have your friend try going to the launcher and running repair to see if this adjusts her installation. Recently, new installations of ESOTU have run into this issue for some players.

If she would like to open a customer support ticket for a formal check on her server location, we would suggest that she leave a message here on the forums and ask that a ticket be opened for her.

dsalter

ZOS_CoriJ wrote: »

It sounds as though the two of you are playing on different servers. Especially in an instance where her character list is different when she logs into your (correct) EU server location, this would suggest that she is looking at EU on your computer and NA on hers.

Please have your friend try going to the launcher and running repair to see if this adjusts her installation. Recently, new installations of ESOTU have run into this issue for some players.

If she would like to open a customer support ticket for a formal check on her server location, we would suggest that she leave a message here on the forums and ask that a ticket be opened for her.

i'v passed on the message, she'll repair as soon as she is home, we both saw EU on both our screens but with about an hour of reddit research i found that fresh installs sometimes switch over to NA as EU selected dispite EU being selected since it's a first play, if this repair fixes the issue then that would really need to be solved as that could be a huge problem for new people as i'v personally experienced