What's customer support's phone number?

SevenKingdoms

I've tried Google, but the only number I found said it's been disconnected. There also wasn't anything listed on the customer service page. I also asked this under the customer service section, which was useless.

It's almost like they don't have a phone...

NewBlacksmurf

They have or had one but they don't answer it.
You can call the office switchboard but you won't get customer service help.

Opening a ticket and then responding via email is your best action
Other phone # 410-568-3200

SevenKingdoms

NewBlacksmurf wrote: »

They have or had one but they don't answer it.
You can call the office switchboard but you won't get customer service help.

Opening a ticket and then responding via email is your best action

I'd rather call if I have an issue. Have you ever tried email support with a company?

You'll spend a few days trying to receive assistance, and when you do, you'll get some generic, scripted, copy-paste answer. Then, you have to reply, trying to find a kind way to inform them that not only was their response in no way related to your issue, but mildly insulting as well, that they would even bother sending nonsense like that to your inbox, as you'd rather receive nothing than have your time wasted reading that. Then it turns into a week trying to receive assistance for that one problem.

If rather speak with someone on the phone.

Heindrich

Don't waste your money trying to call them.

I wasted 2hr+ and and £5+ and never got to speak to a living soul. Since then they closed the number I called anyway.

Oh yea...

http://forums.elderscrollsonline.com/en/discussion/230028/please-improve-customer-support

NewBlacksmurf

SevenKingdoms wrote: »

NewBlacksmurf wrote: »

They have or had one but they don't answer it.
You can call the office switchboard but you won't get customer service help.

Opening a ticket and then responding via email is your best action

I'd rather call if I have an issue. Have you ever tried email support with a company?

You'll spend a few days trying to receive assistance, and when you do, you'll get some generic, scripted, copy-paste answer. Then, you have to reply, trying to find a kind way to inform them that not only was their response in no way related to your issue, but mildly insulting as well, that they would even bother sending nonsense like that to your inbox, as you'd rather receive nothing than have your time wasted reading that. Then it turns into a week trying to receive assistance for that one problem.

If rather speak with someone on the phone.

Yes I've had countless issues with this company via tickets.
Most were never resolved until months later when they decided to do an update or stuff like give crowns due to Xbox ESO plus issues.

You can call 410-568-3200 but I don't think that's customer service so don't expect to get any help.

If you want help. Start a ticket and email them back n forth until you either give up or until you get some form of resolution

SevenKingdoms

Heindrich wrote: »

Don't waste your money trying to call them.

I wasted 2hr+ and and £5+ and never got to speak to a living soul. Since then they closed the number I called anyway.

Oh yea...

http://forums.elderscrollsonline.com/en/discussion/230028/please-improve-customer-support

That is hard to believe. A company overseeing a game similar to an MMO, that wants you to spend money in their cash shop, and would like you to subscribe, and they can't keep their phones on?

Just how bad of shape is this game currently in?

starkerealm

SevenKingdoms wrote: »

Heindrich wrote: »

Don't waste your money trying to call them.

I wasted 2hr+ and and £5+ and never got to speak to a living soul. Since then they closed the number I called anyway.

Oh yea...

http://forums.elderscrollsonline.com/en/discussion/230028/please-improve-customer-support

That is hard to believe. A company overseeing a game similar to an MMO, that wants you to spend money in their cash shop, and would like you to subscribe, and they can't keep their phones on?

Just how bad of shape is this game currently in?

It's not that, it's that accounting has determined they loose more money maintaining live customer support than they gain in sales from live customer service.

Alexaria

It's not that, it's that accounting has determined they loose more money maintaining live customer support than they gain in sales from live customer service.

I wanted to call them as well. And i searched. I even opened an ask a player question. The five asked after mine were replied to- but not mine. So I was hoping a direct line would help. Guess not.

Kinda sad Bethesda views it's consumers that way.

SwaminoNowlino

877-CASH-NOW

Talrol

I've only had to contact customer support once for this game, and it was my own fault that I had to do so. I received a reply within a few hours completely resolving my issue. With any company, the key is to make sure that you are selecting the most appropriate drop downs to your problem and explain completely what it is that is wrong and what it is that you would like for them to do for you. The more precise your question and what you want, the easier it is for the agent that is answering that email to give you the information that you truly want.

gkitti7

Waiting for the smartbutt replies such as;
1-800-lol-scrub
1-888- SUCKER!
etc..

Rouven

SevenKingdoms wrote: »

Heindrich wrote: »

Don't waste your money trying to call them.

I wasted 2hr+ and and £5+ and never got to speak to a living soul. Since then they closed the number I called anyway.

Oh yea...

http://forums.elderscrollsonline.com/en/discussion/230028/please-improve-customer-support

That is hard to believe. A company overseeing a game similar to an MMO, that wants you to spend money in their cash shop, and would like you to subscribe, and they can't keep their phones on?

Just how bad of shape is this game currently in?

The game? Hahah.

Hey I had to tell the robot on the phone for my credit card company three times that I want to speak to WHOUMAN before I was transfered to someone. How much longer one wonders. And will you even notice if it's a human?

Anyways, I don't think it makes a lot of sense for this type of product. That's not to say that the response time should be adequate.

Tandor

CSessions wrote: »

I've only had to contact customer support once for this game, and it was my own fault that I had to do so. I received a reply within a few hours completely resolving my issue. With any company, the key is to make sure that you are selecting the most appropriate drop downs to your problem and explain completely what it is that is wrong and what it is that you would like for them to do for you. The more precise your question and what you want, the easier it is for the agent that is answering that email to give you the information that you truly want.

Agreed. Also, it helps if you follow three basic rules for any customer support ticket in any situation, (and not just ESO):-

First, be polite. Guess which gets the quickest and most sympathetic response - a ticket apologising for troubling them but wondering if they could please help with a problem, or a ticket reminding them that your crown purchases pay their wages and demanding an immediate action to fix their POS game?

Second, only submit one ticket and then respond to the replies you receive accepting that initially they are going to be automated replies that don't perhaps address the specific problem - they're simply designed to filter the tickets that need a human response from those that don't. Every time you send another ticket on the same issue you add to the backlog and make it worse for you as well as for everyone else.

Third, before you even consider sending in a ticket check the forum for similar problems, if appropriate post an outline of your problem because the chances are someone else has experienced it and can offer useful advice to get you going again, and only then ask yourself if you really need to submit a ticket or is it something you can just accept and move on from - for example do you really need to petition them because you accidentally deleted a water hyacinth and want them to reinstate it?

In short, good manners and a little commonsense go a long way in getting problems resolved!

Rouven

Tandor wrote: »

CSessions wrote: »

I've only had to contact customer support once for this game, and it was my own fault that I had to do so. I received a reply within a few hours completely resolving my issue. With any company, the key is to make sure that you are selecting the most appropriate drop downs to your problem and explain completely what it is that is wrong and what it is that you would like for them to do for you. The more precise your question and what you want, the easier it is for the agent that is answering that email to give you the information that you truly want.

Agreed. Also, it helps if you follow three basic rules for any customer support ticket in any situation, (and not just ESO):-

First, be polite. Guess which gets the quickest and most sympathetic response - a ticket apologising for troubling them but wondering if they could please help with a problem, or a ticket reminding them that your crown purchases pay their wages and demanding an immediate action to fix their POS game?

Second, only submit one ticket and then respond to the replies you receive accepting that initially they are going to be automated replies that don't perhaps address the specific problem - they're simply designed to filter the tickets that need a human response from those that don't. Every time you send another ticket on the same issue you add to the backlog and make it worse for you as well as for everyone else.

Third, before you even consider sending in a ticket check the forum for similar problems, if appropriate post an outline of your problem because the chances are someone else has experienced it and can offer useful advice to get you going again, and only then ask yourself if you really need to submit a ticket or is it something you can just accept and move on from - for example do you really need to petition them because you accidentally deleted a water hyacinth and want them to reinstate it?

In short, good manners and a little commonsense go a long way in getting problems resolved!

You make too much of this common sense. And being polite? Who did that ever help? All caps, exaggerations and threats I say!

Kidding, well said of course.

mrdiamond666

You can open a ticket through the game. They will then contact you by email (which they do pretty fast)

KingYogi415

You just have to email back the email they first send you.

Otherwise it gets marked as solved.

I have had done crown store exchanges And guild name changes no problem.

Just learn how to use the system in place...

jcaceresw

gkitti7 wrote: »

Waiting for the smartbutt replies such as;
1-800-lol-scrub
1-888- SUCKER!
etc..

1-666-YOU-KNOW-THIS-GAME-IS-DEAD
1-555-TIME-TO-MOVE-ON
1-444-DO-NOT-WASTE-YOUR-MONEY-ON-CROWN-STORE-ITEMS
1-333-THEY-WONT-REFUND-THEM
1-222-STOP-SUBBING
1-111-SERVERS-SHUTTING-DOWN-THIS-YEAR

Troneon

0800-NO ETA

CaffeinatedMayhem

Do not call any phone numbers posted here (even if you dig them up online) All they will tell you is to submit a support ticket. Phone support was closed when the game went F2P. Your only choice is pass-around hell.