Customer Support HELP!

The issues have been resolved, and the ESO Store and Account System are now available. Thank you for your patience!
The issue is resolved, and the North American and European megaservers are now available. Thank you for your patience!
Chrysostom_ESO
Chrysostom_ESO
Soul Shriven
This is the 6th day I have asked for help from Customer Support I am getting pretty frustrated that I have gotten no response at all.

My issue is the email associated with my account cannot be accessed anymore it is old and invalid. I wish to renew my subscription and cannot as it sends a verification to my OLD email.

I have access to the game and have left multiple messages in game for support with no success. I have emailed them directly, until I tried to do so again until it no longer let me. There is an issue with the old email being sent a verification number.

I NEED ASSISTANCE from customer support. HOW HOW HOW do i contact them with this issue.
  • Lightninvash
    Lightninvash
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    scroll up there is a button for support can send in a ticket there
  • Pheefs
    Pheefs
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    you can update your email address in your account info on the website
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  • Omnifail
    Omnifail
    Soul Shriven
    Pheefs wrote: »
    you can update your email address in your account info on the website

    No you can't. Do your research before you give bad advice.
  • OmniDevil
    OmniDevil
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    Not sure if you have it already, but try sending an email here: eso_help@helpmail.elderscrollsonline.com

    Include any security details you can to prove you're the account holder/owner. I had a similar issue where my account failed to sync correct with my Xbox Live GT, which prevented me from getting my forum invite and account login setup correctly. It took a week to finally get it resolved.

    If you send an email there, you should (in theory) receive an automated reply of some kind some time after. Use that as a means to send a follow up after 24 hours of waiting.

    Good luck!
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