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Can't get back into the game

DaniAngione
DaniAngione
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My brother is trying to get back into the game but he can't log into his own account on the website.
He tried all the possible passwords and we know his @username because I can see it on my in-game friend list.

When he tries to recover his password, the site tells him the name + e-mail combination he provided doesn't match any account, however we checked his e-mail and the last messages he got had the right name (and if they arrived to that e-mail it's because it was the e-mail he was using)

He just sent a page to support but I wanted to know if it is a known thing, if there are any ways to easily solve it, etc...

Thanks :)
- Dani
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