My brother is trying to get back into the game but he can't log into his own account on the website.
He tried all the possible passwords and we know his @username
because I can see it on my in-game friend list.
When he tries to recover his password, the site tells him the name + e-mail combination he provided doesn't match any account, however we checked his e-mail and the last messages he got had the right name (and if they arrived to that e-mail it's because it was the e-mail he was using)
He just sent a page to support but I wanted to know if it is a known thing, if there are any ways to easily solve it, etc...