Update on Xbox One Crowns Issue for ESO Plus Members

ZOS_GinaBruno

Hi everyone,

We’re happy to let you know that we’ve fixed the issue where Xbox One players were not receiving their monthly allotment of crowns through their ESO Plus membership. If you were experiencing this problem, your crowns from previous months will be waiting for you the next time you log into the game. We apologize for the inconvenience this situation has caused, and appreciate your patience and dedication. Please enjoy your new-found wealth, and let us know if you’re continuing to experience issues with receiving your crowns.

OmniDevil

This is big and great news!

Awesome job, @ZOS !

Can't wait to log in tonight and buy the rest of the motifs I'm missing and other items!

Thank you!

Jayne_Doe

Yes, thank you! Hadn't been receiving my monthly Crowns since August and had to submit support tickets every month. Will hope to see my November Crowns on the 15th!

Will certainly let you know if I don't.

RAGUNAnoOne

I guess you fixed this on PS4 as well. Just started a sub today and I am glad to see the first crown pack.

NewBlacksmurf

Thank you

ArchGrizzlyOp

ZOS_GinaBruno wrote: »

Hi everyone,

We’re happy to let you know that we’ve fixed the issue where Xbox One players were not receiving their monthly allotment of crowns through their ESO Plus membership. If you were experiencing this problem, your crowns from previous months will be waiting for you the next time you log into the game. We apologize for the inconvenience this situation has caused, and appreciate your patience and dedication. Please enjoy your new-found wealth, and let us know if you’re continuing to experience issues with receiving your crowns.

THANK YOU @ZOS_GinaBruno AND THANK YOU DEVS

TERMINAT0R_XVII

ZOS_GinaBruno wrote: »

Hi everyone,

We’re happy to let you know that we’ve fixed the issue where Xbox One players were not receiving their monthly allotment of crowns through their ESO Plus membership. If you were experiencing this problem, your crowns from previous months will be waiting for you the next time you log into the game. We apologize for the inconvenience this situation has caused, and appreciate your patience and dedication. Please enjoy your new-found wealth, and let us know if you’re continuing to experience issues with receiving your crowns.

Ah that explains my question I sent you earlier thank you

katcali

What about the DLC content. I am a premium member and when the Serew DLC came out I had to purchase it with my credit card. I didn't make any complaints then, But Since we are addressing these problems, I'm wondering if this is going to be fixed for the new DLC on the 17th? Could you make sure and let me know That I won't have to pay for the next DLC

Enodoc

katcali wrote: »

What about the DLC content. I am a premium member and when the Serew DLC came out I had to purchase it with my credit card. I didn't make any complaints then, But Since we are addressing these problems, I'm wondering if this is going to be fixed for the new DLC on the 17th? Could you make sure and let me know That I won't have to pay for the next DLC

@katcali If ESO Plus is not correctly unlocking DLC, that is likely a separate issue. It would be worth sending in a support ticket (and creating a separate thread) if this doesn't work for you this week.

DragonSamurai360

ZOS_GinaBruno wrote: »

Hi everyone,

We’re happy to let you know that we’ve fixed the issue where Xbox One players were not receiving their monthly allotment of crowns through their ESO Plus membership. If you were experiencing this problem, your crowns from previous months will be waiting for you the next time you log into the game. We apologize for the inconvenience this situation has caused, and appreciate your patience and dedication. Please enjoy your new-found wealth, and let us know if you’re continuing to experience issues with receiving your crowns.

This is great news I just recently subscribed on Xbox One due to issues with my PC and my PC's warrenty running out making it so I can't play ESOTU on PC currently, I will need to get a new computer which will take time. At least I can play on Xbox One without worrying about sub issues. I want to say thank you to you and everyone that made this fix possible.

robwolf666

Hmmm, I'll have a look, but if they're not there I'm not uncancelling....

Transaction still not showing on Microsoft, not a good sign - now to check the game...
Well, ok then, mssing Crowns are there! On my way to uncancel my Sub.

Thanks for fixing it... hopefully, guess we'll know for sure on the next rebill.

dean_64ukcub18_ESO

Still haven't received any of my crowns and the game does not seem to renew ESO plus each month even though Microsoft are taking the money?

Defilted

Thank you!

katcali

Thank you Enodoc

Jayne_Doe

Woohoo! I got my November Crowns on my renewal date (11/15)! Thank you for solving this issue!!

Drikk

I bought this morming the Eso plus service and i didnt get the 1500 crowns... just fix it plz.

Enodoc

Drikk wrote: »

I bought this morming the Eso plus service and i didnt get the 1500 crowns... just fix it plz.

You're joking, right? The whole point of this thread was that ZOS and Microsoft were supposed to have fixed the missing Crowns issue...

DragonSamurai360

Drikk wrote: »

I bought this morming the Eso plus service and i didnt get the 1500 crowns... just fix it plz.

Have you received a renewal confirmation to your email inbox from Microsoft? If not I recommend looking to see if Microsoft Support might know why. It's also possible your card provider denied payment. Have you also tried restarting your console?

EDIT: Try power cycling your console, maybe it got stuck somehow.

Drikk

DragonSamurai360 wrote: »

Drikk wrote: »

I bought this morming the Eso plus service and i didnt get the 1500 crowns... just fix it plz.

Have you received a renewal confirmation to your email inbox from Microsoft? If not I recommend looking to see if Microsoft Support might know why. It's also possible your card provider denied payment. Have you also tried restarting your console?

EDIT: Try power cycling your console, maybe it got stuck somehow.

I got the buffs from eso plus like access to dlc or eso plus status in character but i didnt get the crowns. I sent a tickect about this..

Jayne_Doe

Drikk wrote: »

DragonSamurai360 wrote: »

Drikk wrote: »

I bought this morming the Eso plus service and i didnt get the 1500 crowns... just fix it plz.

Have you received a renewal confirmation to your email inbox from Microsoft? If not I recommend looking to see if Microsoft Support might know why. It's also possible your card provider denied payment. Have you also tried restarting your console?

EDIT: Try power cycling your console, maybe it got stuck somehow.

I got the buffs from eso plus like access to dlc or eso plus status in character but i didnt get the crowns. I sent a tickect about this..

Generally, with Crowns, they say to wait 24 hours for the Crowns to appear in your account - it's not instantaneous. Hopefully, you will get them tomorrow.

Solariken

I re-subbed on 11/28 because ZOS said they fixed the issue, and I did receive the back due crowns, but I did NOT receive the new crowns for the new sub (way over 24 hours ago). It sucks because I wanted to take advantage of the Black Fredas special but I'm sure I will get hosed. Seriously guys, you disappoint.

Solariken

Also, @ZOS_GinaBruno would you please kindly ask the web developers to get the help.elderscrollsonline.com site off of the SLOWEST web host on the planet? This is the slowest loading website I've ever encountered.

Jayne_Doe

Solariken wrote: »

I re-subbed on 11/28 because ZOS said they fixed the issue, and I did receive the back due crowns, but I did NOT receive the new crowns for the new sub (way over 24 hours ago). It sucks because I wanted to take advantage of the Black Fredas special but I'm sure I will get hosed. Seriously guys, you disappoint.

OK, that seriously bites. I assume you've submitted a ticket (though I thought we were past having to do that now).

I did receive my Crowns on my renewal date (though I forgot to check until 2 days later, so they may have been delayed).

Also, when I purchased the 5500 Crown pack during the sale, I received them instantaneously, without even having to log out/back in.

Not sure what the issue is for you, but I hope they're able to fix it. It appears that the issue has been fixed for some, but not all. Or maybe the fix introduced new bugs.

boson

5 months in a row that I have not received crowns. I pay for the service on the 4th, for some reason it doesn't apply until the 12th, and every month I do not receive crowns. Glad it got fixed for most people. Hope to be in that group next month. 500-1000 extra crowns is starting to not be enough to keep my sub. We'll see next month.

Dasovaruilos

Still not fixed for me as well.

Just yesterday had to mail support and today got my Crowns.

I believe I even lost a couple of months because I didn't notice it and they only compensate for the alst three.

Very annoying issue indeed.