We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
Ugh, this seems to be a recurring issue with consoles. I'd suggest sending support some proof of purchase and I'm sure they will clear it up for you.
I'm on PC, but I really hope they find the culprit of this issue.