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Incident: 151016-002138 Monthly Crowns not received (2 months now)
TA_Maniac
Soul Shriven
Can I please get some help with my incident? I have paid for the last two months of service and not relieved the crowns....this is silly..what is the normal turn around on support for a paying customer? I really don't want to turn to the credit cards or BBB but after more than 28 days with no response I feel that may be my only course of action...
Any experiences out there that may have taken longer with a positive out come?
Edited by TA_Maniac on October 27, 2015 11:37PM Any experiences out there that may have taken longer with a positive out come?
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TA_ManiacSoul ShrivenEdited the above post once I figured out how....Edited by TA_Maniac on October 27, 2015 11:37PM0
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Enodoc✭✭✭✭✭
✭✭✭✭✭Support should reply within a day or two; did you submit your ticket from the support site, or in-game? Regarding the issue of missing Crowns, they usually say firstly that it may take up to 48 hours after purchase before they are delivered, and secondly that they need proof-of-purchase so that they can see that the payment has gone through to Microsoft/Sony (a screenshot of the billing receipt including the date and your email address or account name is usually best).UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp0 -
OmniDevil✭✭✭✭@TA_Maniac
What @Enodoc said. Submit a ticket via the website, not in-game.
When doing so, provide a screenshot that includes your purchase history (showing the ESO+ payment) and (assuming you're on Xbox One) your GT/Email in one image. You can grab that info by logging in with the following link: https://account.xbox.com/en-US/PaymentAndBilling/PaymentOptions?managePi=0Rogue's Gallery (EP)(NA)(XB1)
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"Astalor Bloodsworn" Level 7 Altmer Sorcerer (Magicka DPS)0