In today's world of DXRacer gaming chairs, cinch gaming controllers and BenQ monitors it is EASY to play a video game for prolonged periods of Time. With higher potency energy drinks, a great game like eso people are overplaying. Overplaying leads to burnout, frustration, boredom. At this moment the player count on console and that is why people want text chat. When you have no option to play with the same people you might want to use text chat. I don't think text chat is necessary due to consoles supporting keyboards with controller keypad accessories. What is needed are mini games. Mini games supplement boredom. They also can make the player count higher and take pressure off needed keyboards by making social voice chat co-dependent with gambling.
Mini games -> player count -> socialize -> I forgot why I wanted text chat -> less burnout
I also think the odds of winning in the gambling should be high on purpose in the beginning. Everyone loves to win
Voted and Current reigning champion of most handsome ESO player of 2013-2016