Refining mats, suddenly my equipped gear got deconstructed in the mix!

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LEGENDARYYY
LEGENDARYYY
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Title says it all.

I was refining voidstone ore.

Suddenly I get nirncrux and temp alloy and thought, WTF?

I take a look at my gear, and see that my equipped whitestrakes legendary helmet is gone. IT GOT DECONSTRUCTED?!?

Now support page is down....

ZOS you owe me 7 temp alloys, now worth 9k each on eu server. Thats 63k. And you gotta fix severe bugs like these.
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  • UrQuan
    UrQuan
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    What the hell? So you were refining ore, and not even deconstructing gear, and somehow equipped gear got deconstructed? That's messed up... It shouldn't even be possible to decon equipped gear from the decon tab, let alone from the refine tab! Was the helmet VR16? If so, it's not just the tempers you lost, it's also a lot of grind-to-get mats...
    Caius Drusus Imperial DK (DC)
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  • Muizer
    Muizer
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    Seriously weird that.........
    Please stop making requests for game features. ZOS have enough bad ideas as it is!
  • Scyantific
    Scyantific
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    Same thing happened to me with my Heavy Divines Engine Helm. Here was the response from CS:
    As it happens, I am unable to restore the helm to you. Since you received items from the deconstruction, you received compensation and are technically whole. We deeply apologize for being unable to fulfill this request (even for employees).

    Yeah it sucks, but that's exactly what they're going to tell you.
  • Kammakazi
    Kammakazi
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    You were refining but somehow destroyed an item? lol wtf is this
  • Slurg
    Slurg
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    Happy All the Holidays To You and Yours!
    Remembering better days of less RNG in all the things.
  • Callous2208
    Callous2208
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    I'm not being a jerk, just curious because this is a really big deal if true. You are absolutely sure you were on the refine tab, and not the decon tab and were currently wearing the helm in question? Good god man if this is the case you have my sympathy.
    Edited by Callous2208 on September 30, 2015 5:33PM
  • Xendyn
    Xendyn
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    Slurg wrote: »

    Dang, I'd totally forgotten about that one.
    Anyone else had this happen?
    Lag is ruinin' my 'mershun!
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  • Frawr
    Frawr
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    I have also had this happen.
  • robkrush
    robkrush
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    Oh yeah.... me too. My entire set of legendary gear got decon'd. ZOS you OWE me a full set. It just so happened to be all Nirnhoned.... and in the Xivkyn motif..... and with legendary tri stat runes on each piece. Yeah....... :smiley:

    Sucks if that really happened. I don't want this turning into the vamp/warewolf bite thing where everyone posts a sob story about getting scamed so that 20 nice guys step in and offer them a free bite.
    Edited by robkrush on September 30, 2015 5:43PM
    PS4-NA-DC
    PSN: robkrush

    The game's central concept of "PvP in PvP areas and be safe in safe areas" needs to stay the way it is.
    ZOS, 1-12-2016
  • Kuroinu
    Kuroinu
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    @LEGENDARYYY - Your item is not lost, it's now in the Crown Store. :trollface:
    Edited by Kuroinu on September 30, 2015 5:52PM
  • Vyle_Byte
    Vyle_Byte
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    robkrush wrote: »
    Oh yeah.... me too. My entire set of legendary gear got decon'd. ZOS you OWE me a full set. It just so happened to be all Nirnhoned.... and in the Xivkyn motif..... and with legendary tri stat runes on each piece. Yeah.......

    How much of a jerk would you feel if this actually happened to you? I believe him. You know why? Because its not hard to get some temp alloys. Why the hell would anyone lie about a CRAFTED set piece getting decon'd while refining ores? Its not like he said it was a Helm/Shoulder piece, it wasn't anything that he cant make again.

    OP, This is a serious bug and if customer support says that since you got stuff back from it your good, Id raise hell if I were you. Because that's straight up glitch, not the fault of the player.
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  • Rioht
    Rioht
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    Even aside from this bug, its a pain in the ass having to worry about accidentally deconstructing a armor piece or weapon IN YOUR BANK that you wanted to save.

    Would prefer to.only be able to recon stuff on your bag, or lock items.
  • DaveMoeDee
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    I love the decon from bank. I use it all the time with glyphs and other gear since I use multiple characters.
  • Teiji
    Teiji
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    Pathetic. Bugs from beta coming back into the game, players fault for not taking measure against the bugs.

    I'll remember this and never wear a helm while de-conning stuff.

    Another anti-player friendly quality of life adjustment. Next we'll need to get 10 page fragments in order to get one page fragment.
    "Serving Boethiah is Freedom, embracing heroism is Liberty, existing solely for noxiphilic sanguivoria is truth." - Martin Luther King, Jr.

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  • Personofsecrets
    Personofsecrets
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    Scyantific wrote: »
    Same thing happened to me with my Heavy Divines Engine Helm. Here was the response from CS:

    Yeah it sucks, but that's exactly what they're going to tell you.

    That is the most garbage response that there can be.

    @ZOS_RichLambert , can you have the customer service team, you know, consider returning the gear in exchange for THE COMPENSATION OF DECONSTRUCTING THE GEAR.

    Here, you get 1 deconstructed item in exchange for the nirncrux and tempering alloy that your received. Problem solved, maybe I should be head of the customer support team.

    Edited by Personofsecrets on September 30, 2015 7:00PM
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  • Moonshadow66
    Moonshadow66
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    DaveMoeDee wrote: »
    I love the decon from bank. I use it all the time with glyphs and other gear since I use multiple characters.

    That's.. uhm.. interesting.
    Not in the slightest it has anything to do with the topic, though.

    Edited by Moonshadow66 on September 30, 2015 7:25PM
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  • RAGUNAnoOne
    RAGUNAnoOne
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    I'm going to take a look and see if I can replicate this.
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  • Elijah_Crow
    Elijah_Crow
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    I'm going to take a look and see if I can replicate this.

    Don't use VR16 Legendary Gear with the test!!!
  • Slurg
    Slurg
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    If this really is the old bug from launch reborn, it should only affect head gear. Tho that's not much consolation to people who lost a gold helmet. And if this old bug is really back, shame on CS for brushing off customer concerns instead of forwarding it to the dev team to investigate. What's coming next, the old inventory bugs? Do we need to worry about randomly losing items out of our bank now too?
    Happy All the Holidays To You and Yours!
    Remembering better days of less RNG in all the things.
  • robkrush
    robkrush
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    Slurg wrote: »
    If this really is the old bug from launch reborn, it should only affect head gear. Tho that's not much consolation to people who lost a gold helmet. And if this old bug is really back, shame on CS for brushing off customer concerns instead of forwarding it to the dev team to investigate. What's coming next, the old inventory bugs? Do we need to worry about randomly losing items out of our bank now too?

    Come to think of it I'm missing a glass motif, 25x perfect roe, a bloodspawn helm (vr14 of course), and #1 psijic ambrosia fragment. I could swear they was there but then I checked they weren't. Must be a bug! Can I get a dev to stop his work on fixing the load screens so they can look into that for me?
    PS4-NA-DC
    PSN: robkrush

    The game's central concept of "PvP in PvP areas and be safe in safe areas" needs to stay the way it is.
    ZOS, 1-12-2016
  • eligh0716
    eligh0716
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    Man I feel for these people in this thread. I haven't lost a single piece of anything. Since I'm on Xbox I was told to simply record the situation when it happens, if it happens. Are you sure you didn't accidentally switch to the Decon tab? I know how refining mats go you just spam the button for it lol.
  • Teiji
    Teiji
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    Slurg wrote: »
    If this really is the old bug from launch reborn, it should only affect head gear. Tho that's not much consolation to people who lost a gold helmet. And if this old bug is really back, shame on CS for brushing off customer concerns instead of forwarding it to the dev team to investigate. What's coming next, the old inventory bugs? Do we need to worry about randomly losing items out of our bank now too?

    Please no, If the bug came back which removed all your gold from the bank I'd stop playing for a couple years.
    "Serving Boethiah is Freedom, embracing heroism is Liberty, existing solely for noxiphilic sanguivoria is truth." - Martin Luther King, Jr.

    European megaserver Fallout 4

    Loyalist of Boethiah, heroism enthusiast, exposer of secrets, bless'ed of noxiphilic sanguivoria.

    Nerf one grind, two more take its place; hail Gryndra!


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  • robkrush
    robkrush
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    I
    Teiji wrote: »

    Please no, If the bug came back which removed all your gold from the bank I'd stop playing for a couple years.

    Is this what happened to my gold!?!?! Seems like I should have 4million gold cause my buddy does but I dont. Must be a bug!
    Edited by robkrush on September 30, 2015 9:55PM
    PS4-NA-DC
    PSN: robkrush

    The game's central concept of "PvP in PvP areas and be safe in safe areas" needs to stay the way it is.
    ZOS, 1-12-2016
  • SeptimusDova
    SeptimusDova
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    Wow that is a bug of Legendarry Proportions !!!
  • RAGUNAnoOne
    RAGUNAnoOne
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    hmm, refined a voidstone and whatever else I had but nothing equipped got lost then again the helmet I had on was a random crap green one. If I ever do see this happen I will report back here.
    PS4 NA
    Argonian Master Race

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  • SirDopey
    SirDopey
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    surely ZOS will know if it was equipped or not???
    NA PC | AD
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  • Makkir
    Makkir
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    Bro didnt you know? You can only contact customer service from the crown store :)



    I kid, I kid
  • Xendyn
    Xendyn
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    Slurg wrote: »
    If this really is the old bug from launch reborn, it should only affect head gear. Tho that's not much consolation to people who lost a gold helmet. And if this old bug is really back, shame on CS for brushing off customer concerns instead of forwarding it to the dev team to investigate. What's coming next, the old inventory bugs? Do we need to worry about randomly losing items out of our bank now too?

    *thinks for a second, light bulb goes off*

    *whistles nonchalantly and goes to check out some things in the Guild Bank*
    Lag is ruinin' my 'mershun!
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  • UrQuan
    UrQuan
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    That's.. uhm.. interesting.
    Not in the slightest it has anything to do with the topic, though.
    I'm pretty sure this:
    DaveMoeDee wrote: »
    I love the decon from bank. I use it all the time with glyphs and other gear since I use multiple characters.
    Was in response to this (relevent part bolded by me):
    Rioht wrote: »
    Even aside from this bug, its a pain in the ass having to worry about accidentally deconstructing a armor piece or weapon IN YOUR BANK that you wanted to save.

    Would prefer to.only be able to recon stuff on your bag, or lock items.
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)
    Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)
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    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • LEGENDARYYY
    LEGENDARYYY
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    I had to write 3 times to support until they listened to me and told me they were gonna bring it to the dev team. But I don't blame them, cause theres probably a lot of crybabies trying to get refunded gold for their own mistakes.

    And yeah, I'm 100% sure I was refining ore. I'm selling for 1-2M every day in my trade guilds and I refine thousands of mats daily.

    Also, the helm was equipped, so this shouldn't even happen in decon UI.

    Very serious bug.

    I did not get any gold back from support though. A bit of a let down.

    Truth is I don't really need the gold cause I'm a millionaire in game, but for some people that don't spend all their time trading 63K is a lot of gold and this could happen to anyone.

    I am no longer a subscriber.
    Edited by LEGENDARYYY on October 1, 2015 11:08PM
    CP capped.

    EP - Nord - Eystein Blodsbringar - Tristat DK Tank
    EP - Nord - Eyjolf Blodsbringar - Stamina NB PvPer
    EP - Argonian - Tired-Of-Cats - Magicka Sorc PvPer
    EP - Khajit - Cutepaws - Banker
    EP - Redguard - Jathod Trearan - Stamina DK DD
    EP - Redgaurd - Dhenus Okzhat-Si - Stamina Sorcerer DD (vMSA toon, 569K)
    EP - Altmer - Haqsin - Magicka Sorc DD
    EP - Altmer - Minia Feaine - Templar Healer

    + about 20 deleted alts

    GM of Pact Veteran Trade (Craglorn), Traders of the Ebonheart (Mournhold), Pact Veteran Trade II (Mournhold)

    All part of the "Akatosh Imperium".

    Want competitive Cyrodiil? Support THIS thread.

    Me soloing Veteran Elden Hollow and AA: HERE
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