The Elder Scrolls Online

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Access Code delay for anyone else?

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Kraxis
Kraxis
✭
Zeni,

If you are going to have such an aggressive "access code" system (especially against those of us who play on 2 computers/connections), please make sure your SMTP servers are started and not being blacklisted...

Using @comcast.net email and no, it's not in my spam folder.



  • recrooksb14_ESO
    recrooksb14_ESO
    ✭
    Yes, I'm having a "delay" too. My daughter's account has been waiting for any email at all since yesterday (to actually be able to download ESO), and I tried logging in on my account this morning (after downloading it last night) and hit a wall. I guess my computer/account pairing needs to be reactivated too. And no email yet...

    I agree, for such an aggressive account system they should have a nearly full-proof email system. Back to waiting, I guess...

    PS: We're both @comcast.net too, so I wonder if that is part of the issue.
    Edited by recrooksb14_ESO on September 19, 2015 1:40PM
  • recrooksb14_ESO
    recrooksb14_ESO
    ✭
    Well, I do receive email from ESO...just not the access code! They notified me a few minutes ago that I just earned my 1-year forum badge. I just wish they had attached my access code to that email! :smiley:
  • Kraxis
    Kraxis
    ✭
    I emailed support (lol) and had them change to my gmail.. Now i get the codes again. Something is broken with their access code system and comcast.net apparantly.. Not sure who to blame since both companies are basically technically inept, haha.
  • recrooksb14_ESO
    recrooksb14_ESO
    ✭
    Thanks for the update! I'll email them and ask to change to my gmail account too. It's sad...
  • chrisanne77ub17_ESO
    chrisanne77ub17_ESO
    Soul Shriven
    I'm not getting my code email either, I'm also a comcast user that used a comcast email address.

    Curious, how long did it take for them to change the email address? Because honestly, if it takes longer then the rest of the weekend, I'm probably just going to go the refund route since I haven't been able to access the game at all, since purchasing it.
  • Kraxis
    Kraxis
    ✭
    Several hours. I had to email them my secret questions answer, orignal email address of account, then last 4 of my CC, then the new email i wanted. If you dont have a cc, i think game code works too.
  • Kraxis
    Kraxis
    ✭
    P.S. would not blame you one bit if you refunded or chargebacked.
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