First things first, I like ESO a lot, the dev team did a great job. I'm wasting hours in this game and that's always a good sign.
However, some usability enhancements could improve the game a bit.
Usability what? Usability is about creating the best UI as possible for a specific audience doing specific tasks, using specific tools in a specific environment. In an ideal world the UI should be easy to use and easy to learn. In reality this is not always possible. Because by instance, both could conflict with each other.
These are my remarks for the Playstation®4 version of The Elder Scrolls®Online on the European Megaserver.1) More feedback when you sold something
At the moment you just get a message that something is sold in the Guild Store.
It would be better if we received some more information:
- The name of the item
- The price
- Where it was sold (Guild Store or Guild Trader?) and via which guild?
- The name of the customer
All this information is already available, but you have to search deep and it takes some time.
As an extra it would be nice if we know what profit we achieved. That's rather easy to calculate if you use a FIFO-system.
2) REPLY functionality in our mails
We all reply often to incoming mails, a reply functionality would speed up and improve communication.
3) REPLY to a customer who bought an item
As stated in issue #1, you get a mail when you sold an item. It would be nice if we also could reply to the customer at that moment. Some of us like to send a ‘thank you’ mail or provide information about other items that could be interesting for the customer.
4) Sending the same mail to several players simultaneously should be possible
To avoid spamming, it should be restricted to own Guild Members only.
And no, MOTD is not the solution. Sometimes you want to send the same information to some players but not all.
5) The use of a few 'saved' mails should be possible
In particular Guild Masters often send the same information over and over again. They do it to welcome new members, to explain in short the guild rules, to warn a member when he violated the Guild rules, …
It would be nice if we all could use some 'stored' mails. It doesn't have to be an infinite number, 5 to 9 mails would do.
6) The use of confusing labels for staffs
In the woodwork shop they are called: Inferno, Ice, Lightning and Restoration . But in the Guild Store they suddenly got another label: Flame, Frost, Lightning and Healing. At least, 3 of them.
Why not using the same names?
7) Sort the items in the Guild Store alphabetically
When I have to search for a specific Green Recipe in a Guild Store with a long stock list then I have to browse item per item, which takes a long time. And often I browse a bit too fast and miss the item that I need.
8) Keep the avatar on the mount after it is trained at the stable
It's allowed to start communication with the Stable Master when you're on a mount. After the training you are with your feet on the ground.
When you buy something in a store at some marketplace, while you're mounted, you're still on your mount when business is finished.
Why would you opt for another kind of realism and playability in those 2 cases?
If you are mounted, you still should be on your mount when you finished the training. It would speed-up the game experience a bit.
9) Give Enchanting a memory
If you created by instance a Trifling Glyph of Health, the game should remember which Runestones you need for building a new Trifling Glyph of Health.
Currently we have to check a website or our own notes. No way, that one can remember all the Runestone combinations for all the Glyphs.
However, this aid should only be possible once you created a specific glyph for the first time. It's good that we have to do our homework to build a specific Glyph.
But once you learned it, the game should store that information for us.
10) Improve the use of a keyboard
Yes, some people use a keyboard. Sure when they are mailing people.
When creating a mail, we still need our gamepad to jump from the 3 input boxes (recipient, subject, message).
Allow the use of the TAB key to jump from input box to input box and SHIFT-TAB to return.
11) When entering the outlaws refuge, we should be in the room with stores immediately
Currently we do have to walk or sprint a bit, which takes time. Like it is now, it’s more realistic, but games doesn’t have to be realistic.
Nothing happens during that little walk and that’s boring. A shortcut would give the game more speed and gives us players more time to do something different with the gained time.
12) Give us Guild Masters info about the Guild Members
Provide a list with players who are not active, when they were online the last time, sale figures, etc.
13) Give us feedback if we researched a trait for a weapon or apparel not earlier
It would be easier to decide if a specific weapon or apparel is a candidate for deconstruction or sale.
Currently I have to check my notes or switch back to the research trait screen.
14) Give us an option to show only the unlearned recipes in the Guild Store
Most of the time I’m only interested in recipes I didn’t learn before. It would be nice if we had the option to show only the unlearned recipes.
15) Do updates and maintenance at night
Most of us are sleeping at night, in the daytime and in the evening we want to play. The night is probably a better moment to update and perform maintenance.
16) More stats
Not a real usability issue. However, I (and I’m not the only one, I guess) would like it a lot when we had more stats.
Kill numbers, items sold, profit made in the Guild Stores, etc…
And of course, I would like to compare these stats against all ESO players and players of my guild(s).
17) Give Guild Masters (and anyone with the rights enabled) the power to unlist items in the Guild Store
Some guilds do work with fixed prices, others don't allow price cutting and most guilds don't like it when one listed an apple for 100.000 gold.
Currently, we can only mail a member asking him to unlist an item. Or we could kick him out from the guild.
The mail doesn't work well, because not all the players are online every day. Guild kicking works, but some players will not return anymore.
18) Show 'Recipe already known.' on top and not at the bottom when browsing for recipes in the Guild Store
It's related with issue #14, but different.
It's nice that the game is providing us data about already known recipes, but the location is not the best. It's now written at the bottom of the description in the second panel.
However, when the description is a long one, you can't see it unless you would browse.
It would be better if it was located at the top.
Like it is with motifs. If you see a motif you already learned, you get the message 'Already in your library.' at the top.
There's a workaround for the recipes: put your right stick of your gamepad down and browse with your left stick through the recipes. But it's clear that not everyone will detect this. It's still better to put the 'Recipe already known.' on top. Like it is with motifs. You would increase both the 'ease of use' and 'ease of learning' and the UI is more coherent.
19) *BUG* We can't see the prices anymore when you browse for all the items in a Guild Store at the bank
Before the update of yesterday (16 September 2015) you could see the prices of those items.
There's a workaround: just select the item, like you would buy it. It will provide how much it would cost.
But it's obvious that this workaround is a time-consuming solution.
20) *BUG* We can't see the prices anymore when you browse for all the items in a Guild Store at the Guild Trader
It's the same bug as described in issue #19, but it seems that the problem arise with Guild Traders too.
21) Add a permanent mini-map to the game
While we all know our way around Tramiel, uhm, often we have to stop walking and consult our map to check if we’re walking in the right direction. With a permanent map we would win some time and avoid some clicks. It’s more safe too, because while consulting the map we are distracted, a mob or another player could kill us.
22) Make the destination marker more clear
We can select some destination on the map. Later a symbol in the top bar shows eventually a marker, so we are sure we’re heading in the right direction. And that’s nice.
However it’s sometimes hidden below some Quest marker symbols and making it hard to recognize the user defined destination marker.
You could make sure it’s always on top of the other markers, give it another colour, make it bigger, put this very important marker below or above the bar, or you could use another solution
23) Add the distance in numbers below the destination marker
It’s related with issue #22. After you selected a destination on your map, you should not only see the destination marker in the top bar, but also the distance in meters or miles. And it should update instantly. It helps heading in the right direction a lot.
24) Give more feedback while showing the loading screen
Give us an indication how long it will take before we can actual play.
There are several solutions, standard is showing a graphical status line, which is increasing while the game is loading.
Not only is it helpful (the user can decide if he has enough time to take another beer), it’s also distracting the user at such he’s having the perception the loading screens are visible shorter than they really are.
25) Make sure we have time enough time to read the hints while showing the loading screen
Very good idea to show them. But often a normal human with a normal reading speed doesn’t get time enough to read the entire hint.
There are several solutions:
- When the game loaded the next section, make sure the user has to press some button to continue. Now he has time to read the hint and he can decide by himself when to go on.
- But better is to create an algorithm which would calculate how much it would cost to read the hint (it’s a mix of the amount of words and the length). Add some extra time for the slow readers and compare this final time with the time the loading screen was visible. Only when there was not enough time to read, you should show the ‘press some button to continue’ message.
- Another nice solution comes from @Gidorick, he described it in his Informative Loading Screens Concept thread and is really worth looking at.
And of course, as usual, other solutions do exist as well.
26) Incoming mails aren’t appearing instantly
You have to log-off, switch a zone or send a mail by yourself to be sure all incoming mails are delivered.
I’m aware that you maybe have to do that cause technical constraints, however maybe you could deliver the mails in our inbox whenever we’re browsing in the menu and are hoovering above the MAIL menu item. That way it looks like the mail is instantly delivered.