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Haven't received my crowns for this month or last month

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  • Chidomaru
    Chidomaru
    Soul Shriven
    I subscribe monthly and each month receive an email confirming my renewal - however I've not received any crowns since July.
  • Infinite12
    Infinite12
    ✭✭✭✭
    Whoa! Have you contacted these guys about this? If not, I'll tell you what's going to happen, they'll e-mail you back in a day, telling you contact microsoft (who has nothing to do with this problem) so you'll contact microsoft and they'll tell you they can't help you with this problem, so you'll message these guys back and they'll tell you they need some information from you and proof that you have the eso plus, then they'll wait a few days before messaging you back at that point. That last part, that's the stage I'm on, in 2 hours it'll be 24 hours since I've heard from them. Be prepared.
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • Infinite12
    Infinite12
    ✭✭✭✭
    I still have no crowns. This is ridiculous.
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • Infinite12
    Infinite12
    ✭✭✭✭
    Bump
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • PsYcHoGBR
    PsYcHoGBR
    ✭✭
    PsYcHoGBR wrote: »
    PsYcHoGBR wrote: »
    Not had my crowns either. Did the proof of purchase with customer service last week and got this.

    In order to further investigate your issue, I am transferring your query to our specialists. You are in good hands; they will get back to you as soon as possible.

    That was on the 11th September. My membership was paid on the 8th September. I have the 10% buff but no crowns. Think I might cancel my sub and maybe start it again next month when it runs out. Surely this issue should be priority ??




    Update today was this.

    Thank you for contacting us, I'm sorry to hear that you've not received your Crowns.

    So that we can look into the specifics of the issue, I'd like to request some more information. Please get back to us with the following:

    * Payment method/type (ex: CC, Paypal, etc.)
    * Email Address on the Account
    * Platform
    * PSN ID / Gamertag
    * Purchase Date
    * Country
    * Megaserver (NA/EU)


    So again I have sent proof of all this. I have to keep updating my ticket as I'm not sure if the 96 hour with no reply will make it solved. Will someone please at Zenimax sort this out or let us know what is happening ?

    Well still no reply and no word in this post so subscription cancelled well done Zenimax for great customer care NOT!
  • Infinite12
    Infinite12
    ✭✭✭✭
    @PsYcHoGBR Yeah, I'm almost at that point
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • PsYcHoGBR
    PsYcHoGBR
    ✭✭
    Infinite12 wrote: »
    @PsYcHoGBR Yeah, I'm almost at that point

    Talking with your wallet is the last resort but I'm not paying for something I'm not getting. Main reason I subbed was the 1500 crowns.
  • Infinite12
    Infinite12
    ✭✭✭✭
    Finally heard back, my ticket is being escalated to a specialized team.
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • Count_Dracula
    Count_Dracula
    ✭✭✭
    I just received my crown that I was owed. It took about 6 days

  • Endless-Shogun
    Endless-Shogun
    ✭✭✭
    I am also missing last month and this months crown allowance. I am going to attempt to put a ticket in.
    But from what I've previously put tickets in for, I expect a big FU you basically.
    - The Legion Empire -
  • PsYcHoGBR
    PsYcHoGBR
    ✭✭
    Endless-Shogun wrote: »
    I am also missing last month and this months crown allowance. I am going to attempt to put a ticket in.
    But from what I've previously put tickets in for, I expect a big FU you basically.

    I'm still in dispute with customer service over not having my crowns. It's almost like your guilty until you prove innocent. I have now gone to Microsoft to get verification email that I have paid my subscription which I have now forwarded to customer service. Zenimax need to have a good hard look at their customer service.
  • PsYcHoGBR
    PsYcHoGBR
    ✭✭
    PsYcHoGBR wrote: »
    Endless-Shogun wrote: »
    I am also missing last month and this months crown allowance. I am going to attempt to put a ticket in.
    But from what I've previously put tickets in for, I expect a big FU you basically.

    I'm still in dispute with customer service over not having my crowns. It's almost like your guilty until you prove innocent. I have now gone to Microsoft to get verification email that I have paid my subscription which I have now forwarded to customer service. Zenimax need to have a good hard look at their customer service.

    Latest update was this :- We have been looking into your problem and it has been forwarded to our advance team.

    How many advance teams do you have as this is the second time it has been passed on ?
  • makinmagic
    makinmagic
    Soul Shriven
    happened to me too today. no crowns...
  • Khilseith
    Khilseith
    ✭✭✭
    Bump. Its been 3 months for me.
    Edited by Khilseith on September 19, 2015 2:53PM
  • Infinite12
    Infinite12
    ✭✭✭✭
    @DovahQahnaarin are you serious? Do you still have eso plus?
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • Khilseith
    Khilseith
    ✭✭✭
    @Infinite12 Not anymore. I mean, I haven't canceled it yet but I'm not paying for another month if it doesn't get resolved before the next renewal.
    Edited by Khilseith on September 19, 2015 10:32PM
  • Infinite12
    Infinite12
    ✭✭✭✭
    Yeah, they told me my ticket was getting escalated and they'd contact me asap. They closed my thread about the customer support, I thought that was funny lol.
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • c0ldmeth0d
    c0ldmeth0d
    ✭
    This is a *** joke, I'm in the same boat as you guys.

    For 2 months I haven't received my crowns, I noticed the month before last but decided to wait before submitting any tickets.

    It appears that ZOS couldn't care less if we receive what we have paid for or not. The sad part is this is far from being isolated incidents, I have multiple friends that have also been screwed, unfortunately most are just cancelling their subscription instead of taking this crapfest of a company to task.

    Let the fat cats of ZOS go without their wage for a couple of months and we will see how loud they squeal.

    I considered going on a massive cursing tirade to see how long it would take them to take my post down compared to their reaction time to satisfying customers, but decided against it as I want what I paid for.

    I figure I'll just update my thread every other day and submit tickets at the same frequency until I receive what is owed.

    Feel free to rant here as well.

    Cheers.
    Edited by c0ldmeth0d on September 21, 2015 5:58AM
  • Scared_of_Water
    Scared_of_Water
    ✭
    I just got my after a 11 day wait. Yes it sucked that it took 11 days but hey, I got them. My advice would be to launch a ticket if you haven't already, if you have then just wait. Be patience, they will get back to you. I know some guys/girls got their point with in a couple of days and as I said, my took 11 days.
    Edited by Scared_of_Water on September 21, 2015 7:35AM
  • Infinite12
    Infinite12
    ✭✭✭✭
    11 days is ridiculous. It would be nice if they had a "chat with a customer support" option, instead of this e-mailing back and forth nonsense.
    [GT: INFINITE12] XB1 I NA I DC PRIMARILY I
    My Characters
    Ragnhild VR16 Nord DK I 2h/Bow (PVP) or 2h/Dual Wield (PVE)
    Nakothre VR7 Khajiit I Dual Wield/2H (PVP)
    Infinitesmo VR16 Imperial NB I 2h/Bow (PVP)

    Tip: If you don't like funerals don't kick sand in a ninja's face
  • c0ldmeth0d
    c0ldmeth0d
    ✭
    Scared_of_Water wrote: »
    I just got my after a 11 day wait. Yes it sucked that it took 11 days but hey, I got them. My advice would be to launch a ticket if you haven't already, if you have then just wait. Be patience, they will get back to you. I know some guys/girls got their point with in a couple of days and as I said, my took 11 days.

    Congrats, I'm glad to hear they got back to someone. I'm at 6 days from my first submission. It would be nice if ZOS at least acknowledged the problem and gave a rough timeline on how long it would take to correct. Even if they said it would take 30 days I'd be happy with that, then at least you could see some light at the end of the tunnel.
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