Constant Crashing?

Valrien

NA/PC version.

It seems like whenever I do...just about anything, I crash. Crash reporter and everything.

Any way I can fix this?

LiquidZ

Valrien wrote: »

NA/PC version.

It seems like whenever I do...just about anything, I crash. Crash reporter and everything.

Any way I can fix this?

I had the same problem where my game would crash repeatedly every couple of minutes. The only thing that really "fixed" it was setting the game to minimum settings to force the shaders to the lowest and then turn up the settings I wanted from there. I had literally tried everything else and that was all I could do to "fix" it. Even installed a new 64bit operating system.

ZOS_MollyH

Thank you for reporting this issue. We can provide some initial troubleshooting steps to see if we can get this resolved for you, but please be aware that you may need to contact our dedicated support team via https://help.elderscrollsonline.com for an agent to contact you one on one. If we need to take a deeper look into your system setup, your privacy and security are important and we do not want to have you post a dxdiag report or msinfo32 report here on the forums.

Game Consultant captures technical information that can be vital to troubleshooting hardware issues and generates a report. It is a specialized diagnostic tool designed to identify issues that may affect the play experience in The Elder Scrolls Online: Tamriel Unlimited. Please attach a copy of the Game Consultant report to any technical support request.

Here is how to find and use it:
•Click on the golden cog icon in the top right corner of the game launcher.
•Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
•Click the Game Consultant button beneath the tool description.
•A new window will pop up. When it does, click Run Tests. This may take a few minutes.
•When the test is complete, a new window will pop up saying "Success The report saves itself as a text file called Report.txt in the My Documents folder.
•To retrieve the file, click the Open Report Location button on the Game Consultant window, or click Open Report to simply view it.

Check out ESO Help channel for a step-by-step video on how to use The Elder Scrolls Online: Tamriel Unlimited Game Consultant - http://youtu.be/3fNqpZE_4rs

Game Consultant is also available for direct download at the following links (add the link in a browser and press Run): http://goo.gl/IqHMne

Please note that MSInfo is only a diagnostic tool that collects technical information on computers. It is usually needed by technical support agents to isolate specific issues. Here are the necessary steps to create an MSInfo:
•Click Start, then Run
•Type msinfo32 in the Run box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

How to run MSinfo32 on Windows Vista, 7, and 8.
•Press Windows Key R
•Type msinfo32 in the Search box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

For Mac Customers:

Mac customers will need to generate a System Profiler report rather than an MSInfo file. To generate a System Profiler report, follow the instructions below:
•Open a new Finder window
•Go to Applications, then Utilities and Terminal
•Type the following
system_profiler >~/Desktop/Report.txt

•Wait for the next line to appear in Terminal (This shows the file is finished)
•Locate the Report.txt on your Desktop

Mac players requesting help from Customer Support should send this information in their next e-mail to us so that we can better assist with any issues.

ZOS_MollyH

@Valrien - we have created a support ticket for you in the meantime. An agent should be reaching out to you, so if you would please go ahead and run the diagnostics, you can submit them via email to your ticket when you receive it.

Thanks again

Valrien

ZOS_MollyH wrote: »

@Valrien - we have created a support ticket for you in the meantime. An agent should be reaching out to you, so if you would please go ahead and run the diagnostics, you can submit them via email to your ticket when you receive it.

Thanks again

Thanks @ZOS_MollyH. I'll get on that as soon as I can get the launcher started. Right now I'm away from my home computer.

Valrien

ZOS_MollyH wrote: »

@Valrien - we have created a support ticket for you in the meantime. An agent should be reaching out to you, so if you would please go ahead and run the diagnostics, you can submit them via email to your ticket when you receive it.

Thanks again

Diagnostics saved, just waiting on the e-mail now

Valrien

@ZOS_MollyH, is the agent still going to reach out to me? Not to sound pushy, it's just that it's been 3 days and I'd REALLY like to fix this problem.

krees28b14_ESO

I call BS on all of this. Never had this problem until tonight. There is something wrong on YOUR end ZOS. fix it. To many people are complaining on this issue, especially tonight. No way this is a problem with that many people's systems in on evening.

Valrien

krees28b14_ESO wrote: »

I call BS on all of this. Never had this problem until tonight. There is something wrong on YOUR end ZOS. fix it. To many people are complaining on this issue, especially tonight. No way this is a problem with that many people's systems in on evening.

Trust me, I'm crashing far more than other people. At least partially, this is a personal issue. Now, I can't speak for tonight, because I haven't really played tonight, but all of my friends are hardly crashing at all, when I'm the one holding up groups and re-queueing for PvP via crashing.

Troneon

I am getting crashes now every 5-10mins of playing.

Kova

I've probably lost around 6k stones to crashes by now.

Pyr0xyrecuprotite

Have you tried a repair, and disabling addons etc?

Valrien

Pyr0xyrecuprotite wrote: »

Have you tried a repair, and disabling addons etc?

Yup. Disabling addons didn't help at all so I reenabled them.

snoogadooch

I came here to post about this when I found many other threads like yours. There is something wrong with the game since the patch. Its frustrating even trying to let them know about a problem because you go through the basic troubleshooting of your own system. Tech help suggested that it was a connectivity issue lol. Pre-patch, no problems. Post-patch, game crashes constantly. Hrmm......

snoogadooch

Did an agent in contact with you? They are really onto something with their diagnostic tools. They can tell you how you need to contact your ISP because its a connectivity issue and you have too many add-ons installed.....

Valrien

snoogadooch wrote: »

Did an agent in contact with you? They are really onto something with their diagnostic tools. They can tell you how you need to contact your ISP because its a connectivity issue and you have too many add-ons installed.....

@snoogadooch Nope, the agent hasn't contacted me yet.

snoogadooch

After putting way too much energy toward finding a work around, i have one. Ive always been playing on Ultra high @1440. I have the system resources but the game does not like this. First I downloaded Cleanmem which can help manage memory leaks. This alone is enough for me to play in low population areas without too much trouble. Now, if i want to go to most cities or use crafting stations and things that seem demanding, i have to switch to medium/low graphics settings and run Cleanmem. Played for 4 hours ran pledges, shopped and crafted in Mornhould without a crash.

Mu computer definitely has the resources to run on Ultra but for whatever reason + memory leaks, it does not like to.

ZOS_MollyH

Hi @Valrien ! We're sorry an agent hasn't contacted you yet! We'll be sure to look into your ticket status to ensure it's in the correct location.

We understand the frustration with basic troubleshooting steps, but as they solve these issues more often than not, it is why they are provided initially. Often times more specific and focused troubleshooting steps cannot be determined until our agents have seen what has and has not worked. Thanks for your patience!

If anyone else has a ticket put in with no response, please let us know and we'll check into yours as well.

Xilc

This is NOT an isolated issue. Myself, along with many other friends, are experiencing the same issue.

SirenofEntropy

Same problem here, game ran fine before the IC update, now it crashes every 20-30 mins or so. Seems like the ugly demon known as memory leak has returned... memory in use balloons up to about 3.7gb and then the game crashes to desktop. Last time I had this problem it was back in August of last year, when a memory leak was indeed identified as the culprit and hotfixed a week or two later.

firstdecan

Is there a link to a troubleshooting guide for this issue \ game? I'm crashing a lot, the game isn't even worth playing right now.

If it's a memory leak issue obviously not much I can do, but I'd like to run through whatever passes for standard troubleshooting on my system.

Sinlar

I had a recent issue with the game crashing frequently due to the windows 10 downloader running in the background and apparently taking up way too many resources. Once I shut down it's processes, it solved the problem. Just wanted to add this, for anyone else that might have a similar problem, as something else to check.

gresiac

im haveing the same problem what a great error isnt it ...

Iselin

Never had crashing issues before and have been playing since release.

Now I seem to be crashing with no error message, just the white "ESO has stopped working" report form. And it's almost 100% in Grahtwood @ Elden Root - only occasionally elsewhere in the world.

It happens whether I portal there or log in a character that is already there. Often it crashes while porting there. Sometimes I can run around a bit or take a few steps but it typically crashes within 1 minute of being there.

I have followed all the common troubleshooting steps, repaired the game several times, run both launcher and game as admin in compatibility mode as XP SP3, WIn7 and WIn8, removed all add-ons, made sure I had the latest drivers etc.

Every other game I play including some very demanding ones like the Witcher 3 and even Batman Arkham Knight work perfectly. This only started happening about 3 days ago - the same day I wa getting horrible unplayable lag in all PVE zones.

........................

Does anyone know if removing (renaming) the ESO folder in documents forces the game to rebuild it? That's my next troubleshooting step if it does.

EDIT: Well, to answer my own question, yes, when you remove the "live" folder from inside the ESO folder in Documents, when you start the game you have to go through all the EULAs, etc. and the game then runs and a new live is created with everything set to defaults.It seems to have stopped the constant Grahtwood crashes (for now - I'll update if it changes.)

So thank you to myself for fixing this

Mojmir

So let's thicken the plot, 2 machines, Same addons
1. Imac 2010 dou core processor,5670 graphics card,8gig ram win8.1 boot camp.
This comp can log in do everything,but stuttering and lag after about 20mins.
2. Brand new comp. I3 4670,nvidia gtx750ti oc,4gigs or ram.win 8.1
This comp can log in but locks up totally,cannot ctr-alt-del out.game eventually returns to loading screen.
Both comps have been tested,ran diagnostics.dxdiag,game consultant.no issues.