Disconnected without any reason

Greenwood1900

I get disconnections to log in window without any kind of error message around four times in two hours. Last one was while trying to open the chest from completing the Arena District quest. I relogged and found myself sorrounded by enemy players. Lost my stones of course.

Do you have any idea why is this happening? It happens mostly in PvP (both Cyrodiil and Imperial City).

Greenwood1900

Dont know how to edit message.

Just want to say also that is pretty much impossible to play like this, especially now that I can lose currency for diying. Wait for your reply. Thank you.

QuebraRegra

Fun stuff aint it?

I'm up on my COLD FIRE/COLD HARBOR seige, then get a disconnect and loose it on login.

This is becoming all too frequent.

Let me guess, it's my internet connection? LOL!

Try again.

ZOS_MollyH

Greetings!

To properly assist you, we will need more information about your system. If you have submitted a support ticket, please be sure to continue working with the agent who has responded to you! If not, please be sure to submit a ticket to https://help.elderscrollsonline.com for one of our customer support agents to assist you further. Please be sure to submit your Game Consultant report and an msinfo report so we can examine your system to determine the cause.

Spoiler

Game Consultant captures technical information that can be vital to troubleshooting hardware issues and generates a report. It is a specialized diagnostic tool designed to identify issues that may affect the play experience in The Elder Scrolls Online: Tamriel Unlimited. Please attach a copy of the Game Consultant report to any technical support request.

Here is how to find and use it:
•Click on the golden cog icon in the top right corner of the game launcher.
•Under SETTINGS - LAUNCHER, select the ABOUT tab. This tab includes the current launcher version, minimum specifications, and information about Game Consultant.
•Click the Game Consultant button beneath the tool description.
•A new window will pop up. When it does, click Run Tests. This may take a few minutes.
•When the test is complete, a new window will pop up saying "Success The report saves itself as a text file called Report.txt in the My Documents folder.
•To retrieve the file, click the Open Report Location button on the Game Consultant window, or click Open Report to simply view it.

Check out ESO Help channel for a step-by-step video on how to use The Elder Scrolls Online: Tamriel Unlimited Game Consultant - http://youtu.be/3fNqpZE_4rs

Game Consultant is also available for direct download at the following links (add the link in a browser and press Run): http://goo.gl/IqHMne

Please note that MSInfo is only a diagnostic tool that collects technical information on computers. It is usually needed by technical support agents to isolate specific issues. Here are the necessary steps to create an MSInfo:
•Click Start, then Run
•Type msinfo32 in the Run box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

How to run MSinfo32 on Windows Vista, 7, and 8.
•Press Windows Key R
•Type msinfo32 in the Search box, and click OK
•While viewing the System Summary node, go to File and select Export
•Save the MSINFO32 report as msinfo32.txt on the desktop for easy access

Now that the report has been generated, it can be attached to help requests as needed. Please note that the file is very large, so it should not be copy/pasted into the contents of an e-mail.

For Mac Customers:

Mac customers will need to generate a System Profiler report rather than an MSInfo file. To generate a System Profiler report, follow the instructions below:
•Open a new Finder window
•Go to Applications, then Utilities and Terminal
•Type the following
system_profiler >~/Desktop/Report.txt

•Wait for the next line to appear in Terminal (This shows the file is finished)
•Locate the Report.txt on your Desktop

Mac players requesting help from Customer Support should send this information in their next e-mail to us so that we can better assist with any issues.

GodParticle

Are you with Virgin Media by any chance?